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Recent guest reviews

The hotel is like a paradise. Breathtaking views, nice swimming pool, good amenities. The only downside is the buffet that has terrible food. Unfortunately, that was the only option for breakfast and lunch.

I loved everything about this property and would definitely consider returning. The beaches and pools were so clean and not overcrowded.

Very clean!! Accommodating stuff always ready to help. Super comfortable room and bed.

The size of the hotel. Something that I didn’t like was The entertainment it was not enough entertainment for a hotel that is only for adults.Every day the DJ have the same music that the day before.. Super boring entertainment. I would think that being a hotel for adults at night was going have like a night club…

P.F.S

Large convention center dominates the property. Conventioneers change the experience from an adults only atmosphere. Restaurants book up. Pool and beach area are nice. Very modern. Property is however kind of cold and unwelcoming.

Everything was good!

The service is great and they had high quality food. It was an amazing hotel and very Clean. The only thing I didn’t like was the pool bar closed at 7pm and the nightlife ends at 11pm thats way too early for an adults only hotel

I liked that it was a newer hotel and how clean it was. However, the service was not the greatest. For an all inclusive hotel you have to pay extra for room service and you have to seat next to the pool bar in order to get drinks. They also stop playing music around 11:30 pm. People were disappointed specially if it’s an adults only resort. I would recommend to spend your money else where. Btw, the lady to book your COVID test is horrible! Try’s to give you an appointment that is more convenient for the pharmacy vs. the paying customer!

.The hotel is new but very boring, white walls, yellow tiles, and some strange pictures on the walls. Lacks design refinement. The beach is not equipped with umbrellas, tables, there is no service on the beach, you need to take drinks to the bar yourself. There is no place for swimming at all, the whole bottom is strewn with stones, it is not possible to enter the water. The service staff is very slow, there is no normal entertainment on the territory of the hotel, the music in the bar is the same every day, the acoustics are terrible, everything rattles, knocks and strains the brain. In short ::: we were bored, and we went to other resorts, and went to Playa de Carmen to have some fun. Our rating is 3 and a half points.

Pool and rooms are excellent. Food is good. Must have long pants to enter the restaurant at night. I didn’t have one so I had to buy one from the gift shop. Alcohol is good brands except of vodka. You have access to all the Barcelo resorts. Service is good but I’ve seen better at other resorts. Overall all we were satisfied.

It is new and the buildings overall the hotel is really nice! Staff is super nice. The buffet closes at 6 pm so my advice is to book or reserve all your dinner on the other restaurants that are included in the all inclusive hotel so you have all your dinners booked

Everything is great will definitely come back

It’s great location. Everything is new and well maintained. Stuff is great. I would like to come back.

Everything was perfect.

I have stayed at dozens of all-inclusive resorts around the world over the past 10 years, and most recently at six different ones in Mexico and the Caribbean since the pandemic started. This was definitely one of (if not) my favorite(s). I wouldn't hesitate returning to the Barcelo Gran Maya Riviera at all. There are a few things that could be improved upon, but overall, it is an EXCELLENT resort with beautiful rooms, good food, decent drinks, good service, a beautiful beach, and an AMAZING POOL area. It is a quiet resort that is secluded from the hustle and bustle of Cancun and Playa del Carmen. We chose it b/c of it's seclusion and Adults-Only policy. It was a VERY relaxing and enjoyable stay. It is also rather close to Xcaret (for those who are interested in visiting those parks) and conveniently close to both Tulum and Play del Carmen. However, for those looking for more activities and excitement (tours, excursions, shopping, etc.) outside of the resort, there are many others that are a lot more conveniently located than this one. However, since we were just looking for a relaxing time on the beach, this resort exceeded all of our needs and expectations. I highly recommend it!

The resort is absolutely beautiful. The food was also incredible considering this is an all inclusive. Staff was all very polite and friendly. I would highly recommend. Extremely clean and the COVID measures were very careful.

Carr. Chetumal Puerto Juarez km 266.3 Xpu-Ha QROO

Hotel highlights

  • Free WiFi in public areas
  • Free parking
  • Onsite dining
  • Spa

Barceló Maya Riviera - Adults Only - All Inclusive places you within a 15-minute stroll of popular sights such as Ecopark Kantun Chi and Xpu-ha Beach. This 850-room, 4.5-star property has 4 outdoor pools along with rooftop private spa tubs and a full-service spa.


Dining

This property is home to 5 onsite restaurants, perfect for a quick bite to eat.


Rooms

The 850 rooms are recently renovated and have an array of amenities, including rooftop private spa tubs, free minibar items, and balconies. 50-inch LCD TVs come with cable channels. Bathrooms offer hydromassage showers, hair dryers, and free toiletries. Other amenities include coffee makers, laptop-compatible safes, and phones.


Property features

Guests of Barceló Maya Riviera - Adults Only - All Inclusive have access to a full-service spa, 4 outdoor pools, and a gym. If you plan to drive, free parking is available. The front desk is staffed 24/7 to help with dry cleaning/laundry, concierge services, and securing valuables. Other amenities at this adults-only property include outdoor tennis courts, free WiFi in public areas, and a conference center.

Room options

Junior Suite

1 King Bed | Sleeps 3

Junior Suite (Swim Up Premium Level)

1 King Bed | Sleeps 3

Junior Suite, Oceanfront

2 Double Beds | Sleeps 3

Junior Suite Ocean Front Premium Level

1 King Bed | Sleeps 3

Guest reviews for Barceló Maya Riviera - Adults Only - All Inclusive

Everyone (16) Couples (12) Family (12)
4
Partner Couples

The hotel is like a paradise. Breathtaking views, nice swimming pool, good amenities. The only downside is the buffet that has terrible food. Unfortunately, that was the only option for breakfast and lunch.

By on Aug 24, 2021

Review comment responded on Aug 28, 2021

Dear Janak, In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future. Best Regards,

5
Partner Couples

I loved everything about this property and would definitely consider returning. The beaches and pools were so clean and not overcrowded.

By on Aug 15, 2021

5
Partner Couples

Very clean!! Accommodating stuff always ready to help. Super comfortable room and bed.

By on Aug 13, 2021

Review comment responded on Aug 15, 2021

Dear Guest, Thank you very much for sharing this great review of your recent stay at Barceló Maya Riviera. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon Best Regards

5
Family

The size of the hotel. Something that I didn’t like was The entertainment it was not enough entertainment for a hotel that is only for adults.Every day the DJ have the same music that the day before.. Super boring entertainment. I would think that being a hotel for adults at night was going have like a night club…

By on Jul 7, 2021

Review comment responded on Aug 1, 2021

Dear Guest, In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics We sincerely regret reading your disappointment with our entertainment program mostly because our team strives to provide our guests with a varied assortment of activities throughout the day and live shows in the evening, nevertheless we will make sure to discuss your comments with the head of enteratiment for information and improvement. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best Regards,

1
Everyone

P.F.S

By on Jun 29, 2021

Review comment responded on Jul 25, 2021

Dear Thank you very much for sharing this great review of your recent stay at Barceló Maya Riviera. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon Best Regards Customer service Barceló Maya Riviera

4
Everyone

By on Jun 25, 2021

Review comment responded on Jul 16, 2021

Dear Thank you very much for sharing this great review of your recent stay at Barceló Maya Riviera. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon Best Regards Customer service Barceló Maya Riviera

3
Friends

Large convention center dominates the property. Conventioneers change the experience from an adults only atmosphere. Restaurants book up. Pool and beach area are nice. Very modern. Property is however kind of cold and unwelcoming.

By on Jun 22, 2021

Review comment responded on Jun 27, 2021

Dear Guest, In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. We have taken note of your various constructive comments and please be assured that we value all our guests' feedback to be of utmost importance to us and will ensure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future. Warm Regards,

5
Partner Couples

Everything was good!

By on Jun 22, 2021

Review comment responded on Jun 23, 2021

Dear Guest, Thank you for the great feedback of your recent holiday experience at our Barceló Maya Riviera; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. We hope to serve soon in your next visit. Best regards,

5
Family

The service is great and they had high quality food. It was an amazing hotel and very Clean. The only thing I didn’t like was the pool bar closed at 7pm and the nightlife ends at 11pm thats way too early for an adults only hotel

By on Jun 22, 2021

Review comment responded on Jun 23, 2021

Dear Guest, In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best Regards,

2
Partner Couples

I liked that it was a newer hotel and how clean it was. However, the service was not the greatest. For an all inclusive hotel you have to pay extra for room service and you have to seat next to the pool bar in order to get drinks. They also stop playing music around 11:30 pm. People were disappointed specially if it’s an adults only resort. I would recommend to spend your money else where. Btw, the lady to book your COVID test is horrible! Try’s to give you an appointment that is more convenient for the pharmacy vs. the paying customer!

By on Jun 6, 2021

Review comment responded on Jun 24, 2021

Dear Guest, Thank you for sharing a review of Barceló Maya Riviera AO. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention For the situation covid 19 some service its no possible to have longer time as the same the beverage. We working with the labs and the capacity to attend the clients for the test covid. We are sorry if you don´t like or there is something wrong with the service provided for the staff. We will work to improve for the satisfaction for the guest. Warm regards,

Barceló Maya Riviera - Adults Only - All Inclusive

Carr. Chetumal Puerto Juarez km 266.3, Xpu-Ha, QROO
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