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Recent guest reviews

Super clean, friendly staff, not crowded. The food was delicious just reserve the restaurants since the first day because it gets booked really quick

Ocean and pools were wonderful!

We booked the Barcelo palace and upon arrival moved to stay at Riviera adults only side, my review is based on riviera side do not recommend it feels like ur staying in a sterile hospital, they have service at 1 buffet up to 7pm were food is always the same no flavore and sometimes cold! Other restaurants at this facility requires a reservation where men are required to dress in slacks and close toe shoes while women walk in flip flops and ripped jean shorts thats discrimination against men! Staff at Sapporo was rude we had group of 20 that wanted to sit near each other as they had to break us up into smaller groups it was such a hassle to arrange it as they were refusing to accomadate us eventhough place was empty at that time. In all DO NOT stay at riviera as it doesnt offer much and to have to take the shuttle to visit the other hotel facilities takes for ever to shuttle back around to the riviera.

Property is beautiful staff and food is great had a bad experience with our AC called several times and issue was not resolved at all

Prop and people were excellent. Food for the most part was good. Biggest drawback was the seaweed on the beach which made going into the ocean almost impossible. Also they don't card for the alcoholic drinks, and saw many underage getting plowed. Saw one girl about 14-15 almost drown.

Great experience! The resort was beautiful, amazing staff and the food at the buffets were delicious!

very nice resort

Everything was perfect. Cleanliness, service, excellent food, security, large well-kept area.

I loved swimming with turtles, it was an amazing surprise that they live there. Beach is good but watch out for rocks on the left side by the reefs. There is seaweed which they try and clean up every day but it just keeps coming back, not sure you can do anything about that though, it's nature. Loved French and Brazilian steak house restaurants, didn't care for buffets though as the food tasted under-seasoned constantly but it was not bad though, still good food just nothing "wow" so make reservations and go to restaurants instead if possible. Housekeeping was good and fast. No lotion on the room so make sure you bring a big bottle as i burned and needed tons of lotion so i had to go buy more at the store as the hotel not providing them in the room anymore. Pools are clean but water gets hot in the afternoon so it felt like getting into a bath water and considering that its hot outside- in my opinion, it was not refreshing or pleasant so we stayed at the beach. Overall its a good resort, i like it a lot, very friendly staff and real-live turtles which is amazing

The pool was very cool. Seafood restaurant, french, Brazilian steakout are all delicious places to eat. Even the food at the buffet was great. Wide selection for everyone. Someone at out table doesn't eat red meat. Nelson from french restaurant went to another restaurant to get chicken breast meal. Upgrade to pool and ocean view. Overall one of the best places to stay in Mexico..

The resort is huge! It’s absolutely beautiful and very well maintained. The staff is attentive and makes sure you need for nothing. There’s so many activities to do on the resort (zip lining, ATV riding, swimming with dolphins, jet skiing, parasailing, etc) you don’t need to leave. The food was good, the drinks were even better. I recommend a massage at the spa, that woman has magic in her hands. The beach is beautiful, I watched the sunrise with my feet in the ocean every morning I was there. The pools are sparkling clean. I can’t say enough good things about it!

Good

Good family resort.. Wish more was open in hotel.. but I understand is because of the pandemic.. close to Tulum.. please rent a car to get here is cheaper and you can drive to scared parks and Tulum at your own time and pace..

We reserved the Barcelo Palace but at check-in were promoted to the Barcelo Maya Riviera which is the adult only hotel. It was a fantastic stay! New facility with a very clean rooms and fabulous services! You can't expect better services! The Mexican restaurant is a MUST to go to! But all other restaurants are amazing!

Cta Chetumal Puerto Juarez KM 266.3 Xpu-Ha QROO

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in public areas
  • Free parking
  • Onsite dining

Barceló Maya Palace - All Inclusive places you within a mile (2 km) of Ecopark Kantun Chi and Cenote Cristalino. This 756-room, 4.5-star property welcomes business and leisure travelers with 3 outdoor pools, a private beach, and a full-service spa.


Dining

Free buffet breakfast is served each morning from 7:00 AM to 11:00 AM. Relish the international cuisine at Mirador, one of 6 onsite restaurants. Satisfy your hunger from the comfort of your room with 24-hour room service.


Rooms

All 756 air-conditioned rooms provide furnished balconies or patios, free minibar items, and coffee makers. Guests can expect to find 32-inch LCD TVs with satellite channels. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include ceiling fans, laptop-compatible safes, and phones.


Property features

Barceló Maya Palace - All Inclusive features a private beach, a full-service spa, and 3 outdoor pools. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for USD 123 per vehicle one-way. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, securing valuables, and luggage storage. Other amenities at this all-inclusive property include a water park, a nightclub, and a children's pool.

Room options

Junior Room

1 King Bed | Sleeps 5

Junior Suite, Oceanfront (Premium Level)

1 King Bed | Sleeps 5

Junior Suite, Pool View (Premium Level)

1 King Bed | Sleeps 5

Guest reviews for Barceló Maya Palace - All Inclusive

Everyone (34) Couples (8) Family (31)
5
Family Friends

Super clean, friendly staff, not crowded. The food was delicious just reserve the restaurants since the first day because it gets booked really quick

By on Sep 23, 2021

Review comment responded on Sep 24, 2021

We appreciate your time to write us your comments, we are pleased to meet your expectations. We hope to see you again soon in your next vacations.

3
Family

Ocean and pools were wonderful!

By on Sep 23, 2021

Review comment responded on Sep 30, 2021

Dear Tristan, Thank you for sharing your comments with us, we are pleased to have met your expectations. We will be delighted to welcome you again.

1
Family Partner Couples Friends

We booked the Barcelo palace and upon arrival moved to stay at Riviera adults only side, my review is based on riviera side do not recommend it feels like ur staying in a sterile hospital, they have service at 1 buffet up to 7pm were food is always the same no flavore and sometimes cold! Other restaurants at this facility requires a reservation where men are required to dress in slacks and close toe shoes while women walk in flip flops and ripped jean shorts thats discrimination against men! Staff at Sapporo was rude we had group of 20 that wanted to sit near each other as they had to break us up into smaller groups it was such a hassle to arrange it as they were refusing to accomadate us eventhough place was empty at that time. In all DO NOT stay at riviera as it doesnt offer much and to have to take the shuttle to visit the other hotel facilities takes for ever to shuttle back around to the riviera.

By on Aug 29, 2021

Review comment responded on Aug 31, 2021

Dear traveler, In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Regards,

5
Everyone

By on Jul 1, 2021

Review comment responded on Jul 27, 2021

Estimado Huésped, Nos gustaría agradecerle su calificación tan positiva que ha compartido referente a su reciente visita a nuestro hotel Barceló, estamos encantados de saber que fuimos capaces de cumplir con sus expectativas. Esperamos poder atenderle nuevamente. Saludos,

2
Family Family with small children

Property is beautiful staff and food is great had a bad experience with our AC called several times and issue was not resolved at all

By on Jun 28, 2021

Review comment responded on Jun 29, 2021

Dear Guest, Thank you for choosing Barceló Maya Palkace as your vacation resort and the time you have taken to share your impressions about your stay. I can let you know that all guest comments whether negative or positive are very important to us, as they show us the areas that we need to improve. We will be pleased to serve you again in the future. Best regards

2
Everyone

By on Jun 28, 2021

Review comment responded on Jul 27, 2021

Estimado Huésped, Agradecemos el tiempo que se tomó para evaluarnos, lamentamos que se haya ido con esta impresión negativa de nuestra propiedad que no le permitió disfrutar plenamente de sus vacaciones. Nos hubiese gustado que nos indicara que aspectos de su estancia no disfrutó ya que todos los comentarios de nuestros clientes son muy importantes, ya sean negativos o positivos, debido a que nos muestran las áreas que debemos mejorar. Estaremos encantados de recibirlo nuevamente con la garantía de que podemos superar sus expectativas. Un cordial saludo,

5
Everyone

By on Jun 26, 2021

Review comment responded on Jul 27, 2021

Dear Guest, We would like to thank you for your positive rating that you have shared regarding your recent visit to our Barceló hotel, we are delighted to know that we were able to meet your expectations. Regards,

4
Family Family with small children

Prop and people were excellent. Food for the most part was good. Biggest drawback was the seaweed on the beach which made going into the ocean almost impossible. Also they don't card for the alcoholic drinks, and saw many underage getting plowed. Saw one girl about 14-15 almost drown.

By on Jun 11, 2021

Review comment responded on Jun 20, 2021

Dear Guest, Thank you for choosing Barceló Maya Palace as your vacation resort and the time you have taken to share your impressions about your stay. I can let you know that all guest comments whether negative or positive are very important to us, as they show us the areas that we need to improve. We will be pleased to serve you again in the future. Best regards,

5
Family Friends

Great experience! The resort was beautiful, amazing staff and the food at the buffets were delicious!

By on Jun 7, 2021

Review comment responded on Jun 20, 2021

Dear Guest, I cannot thank you enough for taking your personal time in expressing, your high level of satisfaction. We appreciate you share with others your excellent review during your recent stay, we hope to have the opportunity host you once again. Best Regards,

4
Family

very nice resort

By on Jun 6, 2021

Review comment responded on Jun 20, 2021

Dear Guest, First of all, we want to thank you for your comments after your recent visit with us and we are delighted to read that we were able to exceed your holiday expectations. Your opinion is very important to us, as we strive to provide our guests with a caring and personalized service. We hope you will allow us to make your next stay unforgettable. Yours Truly,

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