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Recent guest reviews

Beautiful property, great staff

Our shower required service twice, before our room was changed to a room without a view. The sheets are very poor quality. The ice machine on the 8th floor was filthy. Rooms should be in working order. The HVAC in the old part of the hotel is not adjustable. The staff are great.

Check in was a total bomb you could not get to the front door you had to park down the street no one there to meet greet or help you with your luggage staff behind counter was extremely hard to understand due to strong accent also she was not willing to slow down and try to help me understand her room

I loved the history, the decorations and the building!

The stay was spectacular. Hotel was beautiful. The rate was very reasonable, Great bar and tea service.

The property is beautiful. Most of the staff were super friendly. Michael at the front desk was wonderful and went above and beyond. However, there was construction next to our room. Hammering and sanding and no one told us it would be going on. When we called they basically said there is no construction going on you must be hearing things from another building. This infuriated us. We have no reason to lie. The manager came upstairs and found that indeed there was construction going on. They offered us breakfast the next morning, but we declined. We were so insulted by the way it was handled. We almost left the hotel. The location is magnificent. The hotel is gorgeous.

Extortionate fees for room service - $15 for coffee for two (which was bad enough) became $26 with fees attached. Otherwise a nice stay. The best part was the free newspapers in the lobby.

Enjoyed holiday decorations. Upper floor was very quiet. A little hectic in the lobby area at times.

It is an elegant hotel, a gem. Every aspect of the Willard is first class and staying here is a real treat.

Location, staff, cleanliness all superb. Can't think of one negative.

Pennsylvania Ave Nw Washington DC

Hotel highlights

  • Onsite dining
  • 24-hour fitness center
  • 24-hour business center
  • Free children's club

Located in Downtown Washington D.C., Willard InterContinental Washington, an IHG Hotel is within a 10-minute walk of popular sights such as Ford's Theater and White House. This 5-star hotel has 335 guestrooms and offers a 24-hour fitness center, a 24-hour business center, and a free children's club.


Dining

This hotel serves as home to a bar, along with a restaurant that specializes in French cuisine. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. For your convenience, a cooked-to-order breakfast is served for a fee on weekdays from 7:00 AM to 11:00 AM and on weekends from 7:00 AM to 11:30 AM.


Rooms

All 335 rooms feature coffee makers, free bottled water, and safes. Guests can expect wired Internet and 47-inch LCD TVs with cable channels. Tempur-Pedic beds sport Egyptian cotton sheets and bathrooms offer hair dryers and designer toiletries. Phones, ironing boards, and desks are also standard.


Property features

Willard InterContinental Washington, an IHG Hotel features a 24-hour fitness center, WiFi in public areas, and conference space. Valet parking is offered for USD 59 per day. The 24-hour front desk has multilingual staff ready to assist with luggage storage, dry cleaning/laundry, and securing valuables. Other amenities at this luxury hotel include a 24-hour business center, a free kid's club, and coffee/tea in a common area.

Room options

Classic Room, 1 King Bed

1 King Bed | Sleeps 3

Suite, 1 Bedroom (Abraham Lincoln)

1 King Bed | Sleeps 3

Classic Room, 1 Queen Bed

1 Queen Bed | Sleeps 2

Junior Suite, 2 Queen Beds

2 Queen Beds | Sleeps 4

Guest reviews for Willard InterContinental Washington, an IHG Hotel

Everyone (22) Couples (3) Family (5)
5
Friends

Beautiful property, great staff

By on Sep 12, 2021

3
Family

Our shower required service twice, before our room was changed to a room without a view. The sheets are very poor quality. The ice machine on the 8th floor was filthy. Rooms should be in working order. The HVAC in the old part of the hotel is not adjustable. The staff are great.

By on May 23, 2021

3
Everyone

Check in was a total bomb you could not get to the front door you had to park down the street no one there to meet greet or help you with your luggage staff behind counter was extremely hard to understand due to strong accent also she was not willing to slow down and try to help me understand her room

By on Apr 24, 2021

Review comment responded on Apr 24, 2021

Thank you for your review. We're deeply concerned to learn of the shortcomings you experienced upon arrival to the Willard InterContinental. 24-hours a day, we offer valet parking in the garage attached to the hotel. Learning you were not able to access the front is concerning. Should we have known then, we would have investigated the cause immediately. We do apologize for the trouble. Please know we have shared your comments with the valet team as well as our Bell Desk to ensure such an event does not reoccur. Thank you for sharing such candid feedback. Should your travels bring you back to Washington, D.C., we hope to have the opportunity to make amends for your recent experience.

4
Everyone

By on Dec 26, 2020

5
Everyone

I loved the history, the decorations and the building!

By on Dec 16, 2020

5
Everyone

By on Dec 14, 2020

5
Everyone

By on Nov 27, 2020

5
Everyone

By on Sep 7, 2020

Review comment responded on Sep 11, 2020

Thank you for your review. We're happy to learn you enjoyed your stay at the Willard InterContinental. We hope to welcome you again soon.

5
Everyone

By on Jul 11, 2020

Review comment responded on Jul 20, 2020

Thank you for the 5-star. We're happy to learn your stay with us was an enjoyable one. We hope to welcome you again soon!

5
Everyone

By on Mar 14, 2020

Willard InterContinental Washington, an IHG Hotel

1401 Pennsylvania Ave Nw, Washington, DC 20004
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