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Recent guest reviews

The Ocean Tower was incredible. The resort as a whole was really beautiful. Would definitely come back!

Great for families! A water park kind of feeling! Garbage was not picked and had to call housekeeping just to get it picked! There was a charge for even parking! The room was plain even I paid extra for the view:(

The tram down to Ocean Tower ran slow and they were few and far between. One could definitely walk faster, but with luggage it’s not ideal. The change to check-in at Ocean Tower is new but okay; just wish the process was faster. There was originally only one staff checking people in at the ocean tower and the line was long. It moved a little more quickly when they added a second staff member. However it was a rough start to our stay.

The staff were friendly but professional. The grounds were immaculately designed and maintained. The room was spacious and simple without feeling cheap. Only downside is how far into the property the Ocean Tower is. There is only 1 entrance so you either have to walk to the back or catch the tram. Tram stops running at midnight so if you’re exploring the Waikoloa or Kailua-Kona nightlife, be mindful of the long walk from the car to the hotel entrance then to Ocean Tower.

It's a nice property but too far from main pool area & lobby; the rooms floor was also nasty, felt like the carpet had been shampooed & was wet, smelled musty in the room; tile area was also slimy feeling; room was kinda loud right next too the tram

The staff were all very pleasant. The rooms were outdated and typically what I would expect from a 2-star hotel. I felt it was overpriced for the quality.

Our ocean room floor was on the first floor next to multiple staircases. We heard everyone’s conversations echo as well as their rolling luggage. Small bathroom, sink outside bathroom but clean. Great check in service. Train took too long to wait for so we walked to our room.

Totally blown away by the beauty, size and number of activities available.

Some of the property is being remodeled. Unfortunately, I was given one of the older rooms and had a failing AC unit. I was lucky enough to only be staying for three days.

Beautiful property with lots to do. friendly staff. We had no hot water and had construction outside our window so we had to move a few times. $33 dollar a day parking for our rental car was a rip off. $45 amenities fee was high because you didn't get anything for it unless you want to watch free DVD's on your vacation

Hidden/Small-Print fee alert: $40 per day for "Room charge" and $33 per day for parking that is far from your hotel. Before you book and think you are prepaid, you will be charged $73 a day once you arrive. These charges are NOT included in your initial booking. Buyer beware!

Beautiful property on the waterfront, it is massive, has three different types of pools, a lagoon, and takes a long time to get around. I would come back again, but there are some lessons to be learned for next time. It is nice that the property offers a tram service, but it is very slow running that often times walking (even while carrying a toddler) is much faster than using the tram. The parking facilities were easy to use, although very expensive. They are also quite far of a walk if you are staying in the Ocean Tower like we did. This made it very inconvenient because you would have to take the tram or walk every single time you want to take your vehicle out, even if it's a small trip to the grocery store. Service was so-so. The employees at the Ocean Tower front desk weren't all that caring. They weren't unpleasant, but it's just very transaction. The resort fees were very high for what their offers are. The internet did not work the entire time during our four night stay. It was frustrating that LTE worked better, and sometimes that was spotty due to the hotel location.

This is a truly fantastic hotel although parking for even the guests with reserved rooms starts at $27 per day ($37 for daily valet). A single 30 cent bottle of water from Costco or Walmart will set you back $4 here, so eating anywhere on the premises is very expensive. So for anyone planning to purchase all their meals and drinks on the premises, bring lots of money. Otherwise, the room in the Ocean Tower was excellent, as are the grounds, pools, and the dolphins. It was worth the $300 per night for the experience of enjoying the hotel grounds. But we don't plan on returning to this hotel for any Kona visits that exceed one or two days.

69-425 Waikoloa Beach Drive Waikoloa HI

Hotel highlights

  • Onsite dining
  • Spa
  • 3 outdoor pools
  • Concierge services

Ocean Tower by Hilton Grand Vacations places you next to Dolphin Quest and within a 15-minute walk of Waikōloa Beach. This 78-room, 4-star hotel has 3 outdoor pools along with a full-service spa and 6 restaurants.


Dining

This hotel is home to 6 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with room service, or make new friends over drinks at the bar/lounge. To-go breakfast is offered for a fee each morning from 7 AM to 10:00 AM.


Rooms

All of Ocean Tower by Hilton Grand Vacations's 78 individually decorated rooms provide balconies or patios, coffee makers, and laptop-compatible safes. Guests can expect 40-inch flat-screen TVs with cable channels and video-game consoles. Hair dryers, phones, and ironing boards are also available. Weekly housekeeping is available.


Property features

Features of Ocean Tower by Hilton Grand Vacations include a full-service spa, 3 outdoor pools, and free newspapers. Self parking is offered for USD 39 per day. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and securing valuables. Other amenities at this spa hotel include laundry facilities, a gift shop, and an ATM.

Room options

Junior Suite, 1 King Bed, Resort View

1 King Bed | Sleeps 2

Penthouse, 2 Bedrooms, Ocean View (Suite)

1 King Bed, 2 Double Beds and 1 Double Sofa Bed | Sleeps 6

Room, 2 Double Beds, Ocean View

2 Double Beds | Sleeps 4

Junior Suite, 1 King Bed, Ocean View

1 King Bed | Sleeps 2

Guest reviews for Ocean Tower by Hilton Grand Vacations

Everyone (9) Couples (4) Family (5)
5
Family

The Ocean Tower was incredible. The resort as a whole was really beautiful. Would definitely come back!

By on Aug 8, 2021

Review comment responded on Aug 9, 2021

Aloha, Thank you for sharing your recent experience. Great to hear you enjoyed your visit. We look forward to welcoming you again.

3
Family Family with small children

Great for families! A water park kind of feeling! Garbage was not picked and had to call housekeeping just to get it picked! There was a charge for even parking! The room was plain even I paid extra for the view:(

By on Jul 23, 2021

Review comment responded on Aug 3, 2021

We’re sorry to hear you had issues during your stay with us and want you to know this is not the type of experience we aim for our guests to have during their stay. We have passed this feedback on to the appropriate departments for correction. We hope you’ll give us the chance to make it up to you in the future should your travels bring you back to Waikoloa.

4
Everyone

By on Jul 11, 2021

Review comment responded on Aug 1, 2021

Aloha and thank you for sharing your recent experience. We're glad overall you enjoyed your visit, and hope to welcome you in the future.

5
Everyone

By on Jul 5, 2021

Review comment responded on Jul 18, 2021

Thank you for taking the time to share your recent experience. Great to hear you enjoyed your visit. We hope to welcome you again for another Grand stay.

3
Family

The tram down to Ocean Tower ran slow and they were few and far between. One could definitely walk faster, but with luggage it’s not ideal. The change to check-in at Ocean Tower is new but okay; just wish the process was faster. There was originally only one staff checking people in at the ocean tower and the line was long. It moved a little more quickly when they added a second staff member. However it was a rough start to our stay.

By on May 28, 2021

Review comment responded on Jun 23, 2021

Aloha and thank you for taking the time to share your recent experience. I am truly sorry to hear about the shortfalls during your visit. Your feedback is appreciated as it will help us to improve overall. Thank you again, we hope to have the opportunity to welcome you in the future.

5
Family

The staff were friendly but professional. The grounds were immaculately designed and maintained. The room was spacious and simple without feeling cheap. Only downside is how far into the property the Ocean Tower is. There is only 1 entrance so you either have to walk to the back or catch the tram. Tram stops running at midnight so if you’re exploring the Waikoloa or Kailua-Kona nightlife, be mindful of the long walk from the car to the hotel entrance then to Ocean Tower.

By on May 1, 2021

Review comment responded on May 3, 2021

Aloha, Thank you for taking the time to share your recent experience. Great to hear you enjoyed your visit. We do appreciate your feedback on areas needing improvement. The information provided will be shared with the management team in efforts to improve overall. Thank you again, we hope to have the opportunity to welcome you in the future. Mahalo!

5
Everyone

By on Mar 15, 2021

Review comment responded on Mar 28, 2021

Thank you for your response. We look forward to welcoming you again.

3
Everyone

It's a nice property but too far from main pool area & lobby; the rooms floor was also nasty, felt like the carpet had been shampooed & was wet, smelled musty in the room; tile area was also slimy feeling; room was kinda loud right next too the tram

By , from Keaau on Mar 16, 2020

Review comment responded on Mar 20, 2020

Thank you for your review. We are sorry to hear you had issues during your stay with us and want you to know this is not the type of experience we aim for our guests to have during their stay. We have passed this feedback on to the appropriate departments for correction. We hope you will give us the chance to make it up to you in the future should your travels bring you back to Waikoloa. Wilbert Lee Resort Director

3
Family

The staff were all very pleasant. The rooms were outdated and typically what I would expect from a 2-star hotel. I felt it was overpriced for the quality.

By , from Florida on Mar 12, 2020

Review comment responded on Mar 20, 2020

Thank you for your review. All rooms in our tower are scheduled for renovation, but the process will take some time. We hope to welcome you back to a fully renovated room in the future. Wilbert Lee Resort Director

3
Partner Couples

Our ocean room floor was on the first floor next to multiple staircases. We heard everyone’s conversations echo as well as their rolling luggage. Small bathroom, sink outside bathroom but clean. Great check in service. Train took too long to wait for so we walked to our room.

By , from Nyc on Mar 11, 2020

Review comment responded on Mar 20, 2020

Please accept our apologies for the challenges you experienced during your stay with us. Please know, this is a rare occurrence and we are dedicated to providing outstanding service to all guests. We hope you’ll give us the chance to restore your trust in us in your future travels. Wilbert Lee Resort Director

Ocean Tower by Hilton Grand Vacations

69-425 Waikoloa Beach Drive, Waikoloa, HI 96738
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