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Recent guest reviews

Not clean, pet friendly

Property was beautiful and so was the room..however, the service was awful at check in. I received a welcoming text message from the general manager at 11am asking us when we would arrive. I said 3pm....he said great cant wait for you to get here ...we arrived at 4pm and the lady at the front desk tells us our room isnt ready. So she tells us to wait. So we did. In the meantime........we watch all these other people checking into their rooms. Im sure that this has absolutely nothing to do with the situation but yes my friend and i are black and it was very hard not to try to feel some way about all the white families and couples checking into their rooms while we had to wait. Just help me make some sense of it.

We stayed for our summer anniversary and enjoyed the 20 minute walk to vail village.

Nice setting next to creek. Shuttle service to nearby Villages.

Location is perfect. We walked to town each morning by a running river. Spectacular views!

Great, nice customer service. Facilities are amazing. Very cozy and comfortable.

Great location, excellent service, top-notch friendly staff

Excellent Place with outstanding staff. The amazing and peaceful view from the creek behind the hotel makes it a perfect place to rest and to be in Vail during the summer and fall.

The staff was very nice! The hotel was clean and beautiful. Our room was nice and had a nice mountain view. House cleaning was a little slow but other than that no issues!

Great location right on the Gore Creek. Very convenient for hiking and fly fishing.

The property is breathtaking. Situated in the mountains and on a river, it was the most idyllic and beautiful view from the balcony. The property was clean and modern, featuring luxury in every detail.

THE BEST experience ever. My favorite part is skiing right up to the door from my last run of the day. The grounds are beautiful, spotless and comfortable, as are the rooms. Staff was extremely helpful and accomodating. Went to the spa and had one of the best deep tissue massages of my life - friendly and well qualified staff. This will be a yearly family tradition, for sure.

Westhaven Drive Vail CO

Hotel highlights

  • Steps from Vail Ski Resort
  • Onsite dining
  • Spa
  • Ski-in/ski-out access

Located in Cascade Village, Grand Hyatt Vail is adjacent to Vail Ski Resort with other popular attractions like The Steadman Clinic within a couple of miles (3 km). This 285-room, 5-star hotel has ski-in/ski-out access, a full-service spa, and a restaurant.


Dining

In addition to a restaurant that serves breakfast and lunch, you can also enjoy a drink at the bar. Satisfy your hunger from the comfort of your room with room service. For your convenience, a cooked-to-order breakfast is served for a fee each morning from 7:00 AM to 11:00 AM.


Rooms

All 285 rooms provide iPod docks, coffee makers, and free local calls. 49-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with wired Internet. Pillowtop beds sport Frette Italian sheets and pillow menus, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Safes, ironing boards, and desks are other standard amenities.


Property features

Guests of Grand Hyatt Vail have access to ski-in/ski-out access, a full-service spa, and an outdoor pool. Valet parking is available for USD 45 per day, and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with securing valuables, luggage storage, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this ski hotel include a 24-hour gym, 3 spa tubs, and a steam room.

Room options

Deluxe Room, 1 King Bed, Accessible, Mountain View (Shower)

1 King Bed | Sleeps 4

Grand Suite, 1 King Bed

1 King Bed | Sleeps 3

Premium Room, 2 Queen Beds, Mountain View

2 Queen Beds | Sleeps 4

Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Guest reviews for Grand Hyatt Vail

Everyone (12) Couples (4) Family (6)
3
Family

Not clean, pet friendly

By , from AVENTURA on Sep 18, 2021

Review comment responded on Sep 20, 2021

Jaime, thank you for posting your review and mentioning how much you and your furry friend enjoyed your visit. Your total satisfaction is our top priority, and we apologize for not responding to your needs efficiently and courteously. We hope you will give us an opportunity to show you our exceptional hospitality the next time you are in the area. Sincerely, Dan Johnson General Manager

1
Friends

Property was beautiful and so was the room..however, the service was awful at check in. I received a welcoming text message from the general manager at 11am asking us when we would arrive. I said 3pm....he said great cant wait for you to get here ...we arrived at 4pm and the lady at the front desk tells us our room isnt ready. So she tells us to wait. So we did. In the meantime........we watch all these other people checking into their rooms. Im sure that this has absolutely nothing to do with the situation but yes my friend and i are black and it was very hard not to try to feel some way about all the white families and couples checking into their rooms while we had to wait. Just help me make some sense of it.

By on Aug 14, 2021

Review comment responded on Aug 26, 2021

Thank you for your review. We are sorry that you had to wait for your room and regret if you were met with anything other than exceptional service. Please know, we treat everyone with dignity and respect, regardless of race, religion, gender, or sexual orientation. I appreciate your recent feedback and apologize that you were not happy with your experience on this particular visit. I assure you that your comments will be reviewed appropriately and hope to have another opportunity to have you stay with us again and receive a much warmer welcome along with our outstanding hospitality. We are always seeking to improve our guest experience, so please reach out to our Director of Operations. Thank you. Management

4
Family

We stayed for our summer anniversary and enjoyed the 20 minute walk to vail village.

By on Jul 20, 2021

Review comment responded on Jul 21, 2021

We are grateful to you for taking the time to review our hotel. We are glad you enjoyed our convenient location close to Vail Village and had a pleasant stay. Thank you for spending your anniversary with Grand Hyatt Vail. We look forward to welcoming you back soon. Sincerely, Dan Johnson General Manager

4
Partner Couples

Nice setting next to creek. Shuttle service to nearby Villages.

By on Jun 29, 2021

Review comment responded on Jun 30, 2021

Thank you for choosing Grand Hyatt Vail. It is wonderful to read that you had a nice time with us and that you were especially happy with our shuttle service. It was a pleasure hosting your visit, and we look forward to seeing you again soon. Sincerely, Dan Johnson General Manager

5
Family

Location is perfect. We walked to town each morning by a running river. Spectacular views!

By on Jun 26, 2021

Review comment responded on Jun 26, 2021

Thank you for the awesome review. We are pleased everything went great for you during your visit and that our wonderful location with breathtaking views made it even better. Thank you for choosing Grand Hyatt Vail. We look forward to your next stay! Sincerely, Dan Johnson General Manager

5
Everyone

Great, nice customer service. Facilities are amazing. Very cozy and comfortable.

By on Feb 27, 2021

Review comment responded on Feb 28, 2021

Thank you for your recent visit to Grand Hyatt Vail and for sharing your experience with fellow travelers. It is good to know your stay with us was comfortable and relaxing. We strive to deliver exceptional service to each of our valued guests, and we will enjoy sharing your compliments with our team. We look forward to accommodating you again anytime your travels bring you to Vail Mountain. Sincerely, Dan Johnson, General Manager

5
Family

Great location, excellent service, top-notch friendly staff

By on Jan 25, 2021

Review comment responded on Jan 30, 2021

Adrian, thank you for posting a review of your stay with us at the Grand Hyatt Vail. We are happy to know our prime location worked well for you and that you were impressed with the excellent service you received from our associates. We appreciate you being our guest, and we look forward to welcoming you again soon. Sincerely, Dan Johnson, General Manager

5
Everyone

By on Oct 6, 2020

Review comment responded on Oct 7, 2020

Thank you for the perfect rating. We are glad you had a wonderful time at Grand Hyatt Vail. We look forward to welcoming you back for another outstanding experience. Sincerely, Dan Johnson General Manager

5
Family

Excellent Place with outstanding staff. The amazing and peaceful view from the creek behind the hotel makes it a perfect place to rest and to be in Vail during the summer and fall.

By , from Kansas City MO on Sep 7, 2020

Review comment responded on Sep 8, 2020

Chris, thank you for taking the time to review your stay with us at the Grand Hyatt Vail. We are delighted to know you enjoyed the mesmerizing views our property has to offer and that you were impressed with the service you received from our excellent associates. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Dan Johnson, General Manager

5
Everyone

By on Jan 10, 2020

Review comment responded on Jan 13, 2020

Dear Anonymous, We are glad to learn that you enjoyed your stay at Grand Hyatt, Vail. We hope that your travels bring you once again to this destination. Sincerely, Dan Johnson General Manager

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