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Recent guest reviews

Overall clean hotel and quiet. Only complaint is that the property advertised a business center as part of the amenities but only after check-in was I told there was no business center available any more and the staff could not assist with printing a one page document that I needed for the next day.

They have some bugs in the bathroom. I inquired about it and was told it is a garden type of bug and they are treating it but because of the rain it takes a while to get rid off. I was assured it was not an infestationm would have been nice to warn the customers because it was not a good sight amd i was wondering what kind i was dealing with and if it meant the place was dirty or that'd be possibly rake it home

The hotel nice and clean ,Excelent ubícate resultant nearly

Decor was nice. Still needs some updating.

The Hampton hotel the stay was great, the check in was easy and fast.

No problems encountered with this hotel, would book again.

refreshingly clean and quiet with professional staff

Tucked away in back of Denny’s. Potholes in parking lot.

The problem we had was the shower. We could not run hand held shower. Al else was fine.

The room I booked was thru Oribitz. We were put in a handicap room and the bed was absolutely terrible. Soft and overused mattress. When we checked in the hotel, they could not find our reservation because Orbitz gave us an itinerary number not a reservation number. The hotel clerk was very nice and took a lot of time to call Oribitz.. Rose,

The Hampton Inn in Utica was ok for the $$. It was a convenient location to the Adirondack rail road which is why we were there. Pro's - clean room (although the trash hadn't been emptied from the previous guest). Breakfast was good, especially the eggs. French toast was a little tough. Location Friendly staff Con's- Screaming baby all night down the hall. I don't know what the hotel can do about this. The walls are thin. Thermostat on wall didn't work. It got down in the low 30's that night. We had to manually control the heat pump.

Overnight stop passing through NY. Rooms were very clean and staff very pleasant/helpful.

The hotel was clean well kept but pricy for what it was.

- 180 North Genesee Street Utica NY

Hotel highlights

  • Free breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free uncovered self parking
  • Indoor pool

Hampton Inn Utica places you within a leisurely stroll of Utica Children's Museum and National Distance Running Hall of Fame. This 84-room hotel has conveniences like free breakfast, an indoor pool, and free in-room WiFi.


Dining

Free breakfast is included with your stay. For a nice break, mingle with other guests at the free manager's reception on select days.


Rooms

Hampton Inn Utica's 84 rooms are recently renovated and provide microwaves, refrigerators, and coffee makers. LCD TVs come with cable channels and DVD players, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers, and Select Comfort beds with premium bedding and down comforters ensure a restful night. Free local calls, ironing boards, and desks are also standard.


Property features

Guests of Hampton Inn Utica have access to an indoor pool, a gym, and free WiFi in public areas. If you decide to drive, there's free parking. The front desk is staffed 24/7 to help with concierge services, dry cleaning/laundry, and securing valuables. Additional amenities include coffee/tea in a common area, express check-out, and laundry facilities.

Room options

One king bed nonsmoking

1 King Bed | Sleeps 3

Room, 2 Queen Beds, Accessible, Non Smoking

2 Queen Beds | Sleeps 5

Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Guest reviews for Hampton Inn Utica

Everyone (9) Couples (7) Business (1) Family (17) Other (2) Friends (2)
3
Business Business

Overall clean hotel and quiet. Only complaint is that the property advertised a business center as part of the amenities but only after check-in was I told there was no business center available any more and the staff could not assist with printing a one page document that I needed for the next day.

By on Oct 25, 2021

3
Business Business

They have some bugs in the bathroom. I inquired about it and was told it is a garden type of bug and they are treating it but because of the rain it takes a while to get rid off. I was assured it was not an infestationm would have been nice to warn the customers because it was not a good sight amd i was wondering what kind i was dealing with and if it meant the place was dirty or that'd be possibly rake it home

By on Aug 11, 2021

5
Everyone

By on Jul 16, 2021

3
Everyone

By on Jun 16, 2021

Review comment responded on Jul 15, 2021

It looks like we fell below your expectations. We hope we can serve you better in the future.

5
Family Family

The hotel nice and clean ,Excelent ubícate resultant nearly

By on Apr 16, 2021

Review comment responded on Apr 22, 2021

Thank you for taking the time to complete our survey. Guest feedback is instrumental for us to improve our service and property. I am pleased to see you scored us high in key areas. As service is the only product we sell, we strive to give each guest an individual and rewarding experience. We look forward to serving you on your next visit to Utica, NY. Our Hampton Team appreciates your loyalty. Thank you and have a wonderful day!

4
Family

Decor was nice. Still needs some updating.

By on Apr 1, 2021

Review comment responded on Apr 7, 2021

Thank you for taking the time to complete our survey. Guest feedback is instrumental for us to improve our service and property. I am pleased to see you scored us high in key areas. As service is the only product we sell, we strive to give each guest an individual and rewarding experience. We did just complete our hotel wide remodel at the end of last year, I would love to know what areas are still in need of updating so we can address the issue. We look forward to serving you on your next visit to Utica, NY. Our Hampton Team appreciates your loyalty. Thank you and have a wonderful day!

4
Everyone

By on Jan 23, 2020

5
Family

The Hampton hotel the stay was great, the check in was easy and fast.

By on Nov 4, 2019

4
Family Family

No problems encountered with this hotel, would book again.

By on Oct 21, 2019

5
Everyone

By on Jul 2, 2019

Review comment responded on Jul 4, 2019

Thank you for taking the time to review our property today. Your feedback really does help us improve our service for future guests. As service is the only product that we sell, creating rewarding experiences for our guests is our number one priority. We try to make our guests feel like they are in their "home away from home". I am pleased to see you scored us very high in many key areas-- Our goal is 100% guest satisfaction. Please think of us for future stays in Utica, NY!

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