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Recent guest reviews

We arrived a day after the hurricane recently. Our room wasn’t ready until 6 PM. The room was missing a lot of things like a safe and robes. Definitely not worth the extra money we paid for an upgraded room. Pool was extremely dirty didn’t get in it, not once. Food was average.

This is a beautiful property, I loved staying here the beach is stunning and it’s in a great location. I would recommend this place and I would return again.

The beach area is beautiful and the food is great!

There was nothing to not like about this property. I spent my 33rd Birthday here and it was the most serene resort I’ve ever visited. It had privacy, socialization, calmness, it had it all. Very very pleased that I chose this location. And not to mention, everything about it is gorgeous. From the casitas, the pathways around the resorts, the cabanas, the art installations, and lastly, the views. Thank you, papaya playa for making my birthday a very special one. We’ll be back!

The grounds were beautiful and the ocean view from our cabana was breathtaking

Km 4.5 Carretera Tulum-Boca Paila Tulum QROO

Hotel highlights

  • Walking distance to Tulum National Park
  • Free WiFi in rooms and public areas
  • Free uncovered self parking
  • Onsite dining

Tulum National Park is a short stroll from Papaya Playa Project, and other popular attractions like Tulum Beach are within a mile (2 km). This 87-room, 4-star hotel welcomes business and leisure travelers with 2 outdoor pools, a private beach, and a restaurant.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Start each morning with cooked-to-order breakfast, available for a fee from 7:30 AM to noon.


Rooms

All of Papaya Playa Project's 87 individually decorated rooms provide private yards, free bottled water, and ceiling fans. Guests can stay connected with free WiFi. Bathrooms offer rainfall showers, free toiletries, and bathrobes. In-room massages are available, and rooms also include safes.


Property features

Guests of Papaya Playa Project have access to a private beach, 2 outdoor pools, and a nightclub. There's free parking, and an airport shuttle (available 24 hours) for USD 135 per vehicle one-way. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach hotel include free WiFi in public areas, express check-out, and a terrace.

Room options

Cabaña Jungle View 1 Bed

1 Double Bed | Sleeps 2

Casita Loft Ocean View

1 King Bed | Sleeps 2

Design House (Arena)

4 King Beds | Sleeps 8

Casita Loft Ocean View with Pool

1 King Bed | Sleeps 2

Guest reviews for Papaya Playa Project

Everyone (3) Couples (3) Family (2)
3
Partner Couples

We arrived a day after the hurricane recently. Our room wasn’t ready until 6 PM. The room was missing a lot of things like a safe and robes. Definitely not worth the extra money we paid for an upgraded room. Pool was extremely dirty didn’t get in it, not once. Food was average.

By on Aug 27, 2021

Review comment responded on Sep 15, 2021

Dear Adriana, Thank you for choosing Papaya Playa Project and for taking the time to write a review regarding your recent stay. You can be assured that I am revising all the points that you mentioned to avoid these same issues in the future. Once again thank you for your time, and hopefully when you back to Tulum you would give us the opportunity to change and exceed your expectations. Warmest regards, General Manager

5
Everyone

By on Apr 1, 2021

Review comment responded on Apr 11, 2021

Estimado huésped, Gracias por quedarse con nosotros, esperamos darles la bienvenida nuevamente. Saludos cordiales

5
Family

This is a beautiful property, I loved staying here the beach is stunning and it’s in a great location. I would recommend this place and I would return again.

By , from San Diego on Nov 27, 2020

Review comment responded on Nov 28, 2020

Thank you very much for your comments, I'm so happy you enjoyed your vacations, and we would really love to have you back!

5
Everyone

By on Aug 7, 2020

Review comment responded on Aug 18, 2020

Dear Guest, Thank for taking the time to answer Expedia online survey. Our guest's comments are very valuable to us. We are glad that you have shared with us the amazing experience you had in our property. I will personally share it with our team, it is worth it for them to know the great scores & comments our guest write to thank about their effort. Please, feel free to contact us if you need our assistance at any time, and hope to welcome you again in the near future. Sincerely, May Guest Experience Manager

4
Family

The beach area is beautiful and the food is great!

By on Nov 11, 2019

Review comment responded on Nov 28, 2019

Dera JC, It is a pleasure to see that you enjoyed your experience in Papaya Playa Project! Thank you for sharing your comments! Hope we can host you again in the future!

5
Partner Couples

There was nothing to not like about this property. I spent my 33rd Birthday here and it was the most serene resort I’ve ever visited. It had privacy, socialization, calmness, it had it all. Very very pleased that I chose this location. And not to mention, everything about it is gorgeous. From the casitas, the pathways around the resorts, the cabanas, the art installations, and lastly, the views. Thank you, papaya playa for making my birthday a very special one. We’ll be back!

By on Oct 1, 2019

Review comment responded on Nov 28, 2019

Thank you for spending your special day with us! It is such a pleasure to receive your lovely feedback! Looking forward to welcoming you again to Papaya Playa Project! On behalf of the entire team, Best Wishes!

5
Everyone

By on Sep 16, 2019

5
Partner Couples

The grounds were beautiful and the ocean view from our cabana was breathtaking

By on Jul 7, 2019

Review comment responded on Jul 8, 2019

Dear guest, Thanks for sharing your feedback with us. We are so happy that you enjoyed your stay. We hope you come to visit us again real soon! With kind regards,

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