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Recent guest reviews

They were always generous and happy to provide their services. 😉👍

Loved my stay at LiveTulum. Felt so much like I was staying at an authentic Mexican home. Loved the deco and the details. Rooms were clean and comfortable Staff was very friendly Breakfast was muy delicious Would stay again and recommend

My only dislike is that when the rooms were cleaned, they would take used towels but not replace them.

Decor and bed were really nice. Breakfast can be better

The hotel is quirky , clean, perfect location (to the beach and ruins). Close to 7Eleven and supermarket ( around the corner). Super safe ( I traveled by myself) staff and security were super friendly, helpful and awesome. My room was three step to the pool, and the movie projector at night was great touch. I highly recommend this cute boutique hotel.

Very cute and cozy boutique hotel. It was very clean and nice to come back to after a long day in the hot sun. The breakfast was good - definitely above average. The only criticism I have is that the pool seems to be a bit exclusive to the guests who have access to it from their rooms. I felt like I was intruding when I went down to the pool and therefore did not use it as much as I would have liked to.

Pros: Staff is super nice, friendly and welcoming. The room was quite lovely and warm. Very Soho / Bali type... Cons: Bathroom, showerhead wasn't working to well and I didn't like the White rock designed, made it look dirty and I didn't like the no privacy design, made water go everywhere. Preference: Would have liked the property to be closer to the Hotel area near the beach but it's in the middle of Pueblo and Beach. The area is still under development.

The staff was super nice! The place was in a convenient location to access the city or the beach.

It was a pleasure stay here and the employees were friendly.

I had the far left swim up room on the first floor and it was an absolute dream. The apartment was spacious and had what it needed for me to keep it as cool as I needed. The walkways are outside so they can't control things like bugs, but a remarkable few made it inside. (One morning I had to leap over a spider as big as my hand!) My room was cleaned every single day at my leisure and bottled water was provided in ample amounts. Breakfast was a huge relief on my wallet as it was plentiful and I could even take things back to my kitchen for later. It wasn't right next to the beach but close enough and easy to get to. There is a rooftop as well where I was tempted to howl at the moon, but I let the local canines do that. I would return here in a heartbeat and am sending every soul I encounter here.

So my overall experience in Tulum was great aside from the stay. I chose a smaller off site boutique in hopes for something less costly, w/ more freedom for meals as a lot of the all-inclusive had multiple reviews complaining of food. Over all with TV, AC, & complimentary breakfast buffet this seemed to be perfect, but it wasn’t and it was turn over service that truly ruined it all!!! The room had a mini fridge, microwave, Tv and AC. Honestly small & cozy, but perfect for the two of us. The room was fully loaded with hangers towels and cute little extras. Second day after being gone from early morning to late night we return to a nice clean room with towels restocked and fresh clean smell except patio door was slightly open, which we didn’t open. That night I got 15 bug bites! Third day up early and back late after another tour/excursion, we returned to a mess. Bed was made, but nothing else was touched! Shower and floors were dirty from the sand and dirt from the day befores excursion, no new towels, sliding glass door left open again, foul smell coming from bathroom toilet, a baby lizard in the room, oh and most importantly the batteries from the AC remote were taken out! Like I really couldn’t even make this up if I tried. Pretty sure this was all over a tip not being left in the envelope that practically demands you! But tipping is a choice, NOT MANDATORY! Secondly we were planning to tip everyone in full at check out based off remaining cash from our day trips! Not ok!

It’s a very cute hotel with the perfect location in town. It’s walking distance from downtown. The beach as well as the underground caves are about 10-15 in Taxi.

Very clean and convenient location. Staff was extremely nice and helpful at all times.

My sister and I had an excellent stay here, from check in to check out we had a pleasant experience. The breakfast is delicious. Our room was comfortable with direct access to the pool. Definitely use their bikes and go down to the beach. We felt safe while staying here. If I had to make one comment to be aware of is that there is a lot of street noise, my sister did not seem to notice but I am a light sleeper. The hotel is close to many excellent restaurants. The staff was very kind always a smile on their faces, very welcoming.

Live Tulum completely exceeded my expectations in every way. The location was very convenient and walkable to stores as well as delicious restaurants. The staff was incredibly friendly and helpful. Our room was clean and comfortable. The breakfast was delicious and offered a large variety of food. I would absolutely recommend it and plan to stay here again!

It was a nice stay at Livetulum. The staff is always working and care about keeping the place going smoothly. The area where it's located is a bit lonely at night but we never encountered a problem walking back to our room. Lovely breakfast included too.

We stayed for 4 nights and had a great time. The staff were very helpful and accommodating. The pool was refreshing after hot days sightseeing. The hotel is in a great location within walking distance to vegetarian restaurants and a large grocery store. The beach, ruins, and other attractions are bikable or a short car ride away.

Everyone was wonderful! Very beautiful property. Comfortable stay

C/Andromeda Oriente Manzana 18 Lote 3 Tulum QROO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Outdoor pool
  • Spa services
  • 24-hour front desk

Located in Tulum City Center within a short walk of Dos Aguas Park, Livetulum is within a mile (2 km) of Tulum National Park. This 18-room, 4-star condo building welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and a library.


Rooms

Each condo is air-conditioned and has an array of amenities, including a balcony, a minibar, and a ceiling fan. Guests can expect to find free WiFi. Other standard amenities include a laptop-compatible safe and free toiletries.


Property features

At Livetulum, guests have access to an outdoor pool, free WiFi in public areas, and spa services. Airport transportation is made easy with an airport shuttle (available 24 hours) for USD 99 per person one-way. The 24-hour front desk has staff standing by to help with tours or tickets, and answer any questions about the accommodations. Additional amenities include a library, a terrace, and a garden.

Room options

Suite

1 Queen Bed | Sleeps 3

Family Room, Garden View

2 Queen Beds and 1 Double Sofa Bed | Sleeps 6

Royal Suite Swim-up

1 Queen Bed and 1 Double Sofa Bed | Sleeps 4

Master Suite

1 Queen Bed and 1 Double Sofa Bed | Sleeps 4

Guest reviews for Livetulum

Everyone (13) Couples (4) Family (1)
5
Everyone

They were always generous and happy to provide their services. 😉👍

By on Aug 24, 2021

5
Partner Couples

Loved my stay at LiveTulum. Felt so much like I was staying at an authentic Mexican home. Loved the deco and the details. Rooms were clean and comfortable Staff was very friendly Breakfast was muy delicious Would stay again and recommend

By on Dec 27, 2019

Review comment responded on Dec 29, 2019

Thank you so much for your review! We love hearing this kind of feedback from our guests!

5
Friends Business Business

My only dislike is that when the rooms were cleaned, they would take used towels but not replace them.

By on Oct 24, 2019

Review comment responded on Nov 5, 2019

Sorry to hear that. We will address.

4
Partner Couples

Decor and bed were really nice. Breakfast can be better

By on Jun 29, 2019

Review comment responded on Jul 6, 2019

Thank you so much!

5
Everyone

The hotel is quirky , clean, perfect location (to the beach and ruins). Close to 7Eleven and supermarket ( around the corner). Super safe ( I traveled by myself) staff and security were super friendly, helpful and awesome. My room was three step to the pool, and the movie projector at night was great touch. I highly recommend this cute boutique hotel.

By , from Newport Beach, CA on Apr 29, 2019

Review comment responded on May 3, 2019

Thank you so much! We are so happy that you enjoyed your stay! We hope to see you again soon!

4
Partner Couples

Very cute and cozy boutique hotel. It was very clean and nice to come back to after a long day in the hot sun. The breakfast was good - definitely above average. The only criticism I have is that the pool seems to be a bit exclusive to the guests who have access to it from their rooms. I felt like I was intruding when I went down to the pool and therefore did not use it as much as I would have liked to.

By on Mar 18, 2019

Review comment responded on Mar 20, 2019

Thank you so much for your review! We appreciate your feedback and will look into how to remove that obstacle.

4
Partner Couples

Pros: Staff is super nice, friendly and welcoming. The room was quite lovely and warm. Very Soho / Bali type... Cons: Bathroom, showerhead wasn't working to well and I didn't like the White rock designed, made it look dirty and I didn't like the no privacy design, made water go everywhere. Preference: Would have liked the property to be closer to the Hotel area near the beach but it's in the middle of Pueblo and Beach. The area is still under development.

By on Mar 13, 2019

Review comment responded on Mar 20, 2019

Thank you for taking the time to leave us a review! We are so happy you enjoyed your interactions with our staff. We apologize that you did not enjoy the design of our bathrooms. We hope you will return soon!

5
Everyone

By on Mar 11, 2019

Review comment responded on Apr 6, 2019

Thanks for the 5 out of 5!

5
Family

The staff was super nice! The place was in a convenient location to access the city or the beach.

By on Mar 6, 2019

Review comment responded on Mar 20, 2019

We are so happy you enjoyed your stay with us! We can't wait to see you again next time.

4
Everyone

It was a pleasure stay here and the employees were friendly.

By , from New York on Sep 15, 2018

Review comment responded on Sep 17, 2018

Hi Zaida, Thank you so much! We appreciate you choosing to stay with us!

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