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Recent guest reviews

It is a cute hut, but there are some flaws. First, this unit needs a mosquito net. Second, the restaurant advertised was a non functioning restaurant. virtualy no food available. The staff was extra friendly which is a plus, but the hotel itself needs sprucing up. Patch up the thatch roofing so critters do not come in. And since there are open holes on the roof, provide a mosquito net as we had critters and bugs on the bed. No natural light in the bathroom, and the light provided was very dark. For the price, go with a different option.

First off, I want to say that the staff at this property was excellent. My overall rating is based on the property itself. The huts looked beautiful, but there were definitely flaws. I stayed in the hut right next to the lobby, and there was virtually NO NATURAL LIGHT. I could not see anything in the bathroom as it was so dark and dungeon like. This hut was right in the middle were people would walk by, so opening the blinds was out of the questions as you can see everything. So even though the front had natural light if you opened the curtains, you couldn't do it as staff and people could see right through, providing no privacy whatsoever. 2nd, they charged a resort fee when it wasn't really a resort. The restaurant was not open and when they did prepare food for me, only 3 items were available on the entire menu. Why advertise a restaurant if there really is no food. They didn't even have the basic guacamole and chips. My tiny meal was also insanely expensive at almost $70. A lot of hotels charge a 15% gratuity and THEN ANOTHER gratuity on top. It is ridiculous. Going back to the hotel itself, I know this is an eco hotel, but I paid a little extra for the AC and the more boutique feel. There are TONS of eco lodges on the beach for much less. My hut had so many holes in the thatch roofing that I had bugs come inside. I had a bug crawl on me the second night. They need mosquito nets, as I was bitten every night. For the price, I would not come back.

Very clean and quiet relaxing place. Definitely recommend it if you want a relaxing place

Carretera Tulum-Boca Paila Km 5.5 Tulum QROO

Hotel highlights

  • Walking distance to Tulum Beach and Tulum National Park
  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Hotel Roc Luxe Tulum - Adults Only places you within a 15-minute stroll of popular sights such as Tulum Beach and Tulum National Park. This 24-room, 3.5-star lodge welcomes guests with conveniences like a private beach, free in-room WiFi, and free self parking.


Dining

Free continental breakfast is served each morning from 8:00 AM to 11:00 AM.


Rooms

The 24 rooms have free bottled water and safes. Guests can expect to find free WiFi. Bathrooms offer rainfall showers and free toiletries.


Property features

Hotel Roc Luxe Tulum - Adults Only features free WiFi in public areas and a garden. Free parking is included with your stay. The 24-hour front desk has staff standing by to help with concierge services, and answer any questions about the accommodations.

Room options

Romantic Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Design Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Junior Room, 1 King Bed, Non Smoking, Partial Sea View

1 King Bed | Sleeps 2

Comfort Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Guest reviews for Hotel Roc Luxe Tulum - Adults Only

Everyone (2)
2
Everyone

By on Sep 5, 2019

Review comment responded on Sep 12, 2019

Esperamos que su estancia haya sido agradable. ¡Saludos!

3
Friends

It is a cute hut, but there are some flaws. First, this unit needs a mosquito net. Second, the restaurant advertised was a non functioning restaurant. virtualy no food available. The staff was extra friendly which is a plus, but the hotel itself needs sprucing up. Patch up the thatch roofing so critters do not come in. And since there are open holes on the roof, provide a mosquito net as we had critters and bugs on the bed. No natural light in the bathroom, and the light provided was very dark. For the price, go with a different option.

By on Jul 13, 2019

Review comment responded on Jul 16, 2019

Hello, we appreciate your comments, as this helps us improve the quality of the service we offer.

3
Friends

First off, I want to say that the staff at this property was excellent. My overall rating is based on the property itself. The huts looked beautiful, but there were definitely flaws. I stayed in the hut right next to the lobby, and there was virtually NO NATURAL LIGHT. I could not see anything in the bathroom as it was so dark and dungeon like. This hut was right in the middle were people would walk by, so opening the blinds was out of the questions as you can see everything. So even though the front had natural light if you opened the curtains, you couldn't do it as staff and people could see right through, providing no privacy whatsoever. 2nd, they charged a resort fee when it wasn't really a resort. The restaurant was not open and when they did prepare food for me, only 3 items were available on the entire menu. Why advertise a restaurant if there really is no food. They didn't even have the basic guacamole and chips. My tiny meal was also insanely expensive at almost $70. A lot of hotels charge a 15% gratuity and THEN ANOTHER gratuity on top. It is ridiculous. Going back to the hotel itself, I know this is an eco hotel, but I paid a little extra for the AC and the more boutique feel. There are TONS of eco lodges on the beach for much less. My hut had so many holes in the thatch roofing that I had bugs come inside. I had a bug crawl on me the second night. They need mosquito nets, as I was bitten every night. For the price, I would not come back.

By on Jul 13, 2019

Review comment responded on Jul 13, 2019

Hello, we appreciate your comments about the hotel, this helps us to improve our facilities and to offer a better service. Regards Hotel Esencial

5
Everyone

Very clean and quiet relaxing place. Definitely recommend it if you want a relaxing place

By on Jul 11, 2019

Review comment responded on Jul 12, 2019

Hello, thank you very much for choosing our hotel. We appreciate your good comments and hope you choose us on your next trip to the Mayan Riviera. regards Hotel Essential

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