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Recent guest reviews

I really liked the

Great location with access to town and the beach. The included bikes made it even more convenient.

We like it Every things were good and all the staffs are friendly

Very cute hotel.. close to everything and free bikes to borrow! We loved our stay there!

The moment we got to the hotel they already had our information up and welcomed us by first name. Daniela who was the front desk girl was extremely helpful every single day we stayed. She had an answer for every question we had and more. She was very pleasant! She helped us plan our ATV trip through the jungle and our cruise ride through Cozumel. We would definitely come back because of her service. The hotel itself made us feel very at home. Almost all of the staff recognized us and greeted us wherever we went.

The hotel and staff were amazing. The staff was knowledgeable and friendly.

Positives: Huge room, some with balconies; friendly staff; free breakfast and free bicycles Cons: open concrete building so sound really travels, smooth stone floors could contribute to slips whe wet

What an amazing stay! The hotel is located just off the main highway in between the row of beach resorts and the main town. You are a 5-10 minute walk from some really great restaurants, bars, and shops, as well as a 15-20 minute bike ride from the ruins and the beach strip with all the resorts, bars, and beach clubs, so you get the best of both worlds. The staff is incredibly friendly and accommodating; they always had towels and bikes available at the front desk. Housekeeping even made towel animals for us! We felt perfectly safe at all times and walked to and from the town at nighttime every night. The front door is locked at 11PM every night and manned by a security guard through the night as well. The room itself was great! Spacious with a view of the pool, nice cool tile with 24/7 air conditioning available, large shower, and a mini fridge and safe. WiFi was spotty, but who cares...you're in Tulum! The pool is pretty small and is located in a courtyard, so hours of sun is reduced, so grab a bike and go ride to one of the many beach clubs or public beaches. Breakfast was great, just get there early when it's freshest! Only suggestion I have (which has nothing to do with the hotel, but Tulum in general) is to bring a pair of sweatpants and long sleeve shirts to sleep in...keep your socks on too! Also spray yourself with bug spray each night! Again, nothing to do with this hotel, there will be mosquitos at every single hotel, just friendly advice.

Excellent affordable hotel! Located conveniently in Tulum town where there are great coffee spots and restaurants. We rented a car at a nearby Budget and explored the surrounding cenotes and ruins. The hotel provides bikes which we also used to head to the beach and enjoy the restaurants there too. Great hotel, pleasant staff and cleaning service.

Amazing rooms. Brand new with comfortable beds. I felt safe in the location and the staff went above and beyond! Great price as well.

The hotel is located approximately 10 min walking or 5 min biking from Tulum town (where you can find all bars/restaurants). The hotel does offer bikes for free that you can rent, either to bike down to the beach or the town. I would say it’s quite a bit to bike all the way to the beach from this hotel, but it’s definitely possible. The room we got was on the first level with a pool view. The room was fairly small, but had everything that we needed. Everything was very clean. They also offers breakfast (very limited) but enough to start your day

Super clean, chic and Fernanda at front desk was awesome!

This hotel is not on the beach, in fact it's in a sketchy looking area. The only thing nice about the neighborhood is the hotel everything else around it is very ghetto looking. The hotel itself is ok and somewhat modern looking but the towels (beach and shower towels) were really rough and the bed was very stiff/hard. Not to mention, it was 8:30 AM and I had a hotel staff member walk in WITHOUT KNOCKING!! That is totally unacceptable. They do provide free bikes which is convenient because the hotel is not on the beach. Overall staff was friendly but I don't know how it got a 4.7 out of 5 star rating.

Great hotel. Brand new. Very clean. Modern feel. Nice staff. Close to attractions.

Nice place. Limited parking. Rooms are brand new. Showers are in need of better shower heads. Glass partitions not long enough. Floor gets soaked. Need to lose twisty fluorescents bulbs. LEDs people Breakfast on roof was annoying to climb 4 flights Bed and mattresses are top notch. 5 stars there Pool was excellent Staff very nice. Fernanda is a lovely young lady.

First of all, the front staff were amazingly accommodating. They were kind and friendly and honored every request we had with additional information. The room was quite charming with the balcony and a very comfortable bed! The size of our room was quite large. The room and bathroom are contemporary. I struggled with the bathroom in regards to there was almost no area to place your items on the countertop as the sink took up most the space. The other issue was the air conditioning in our room; it was hard to regulate the temperature as it would either be too cold or too hot. We parked our car for the four days we were there and rode our bikes nearly everywhere. Free bikes, free beach towels, free breakfast, all very accommodating. Rode our bikes to breakfast every morning which was at el captain....excellent food and service...loved William! We also rode the bikes to the ruins and to the beach nearly every day. It was a distance but we enjoyed it immensely especially with all the bike trails and nice to wind that was present. Lastly we ate out in town one evening and three evenings we ate out at the beach. Even though the area looked a little sketchy outside the hotel, we never feared walking anywhere. We would stay here again!

My wife and I had a wonderful stay at this hotel. The staff was very helpful in setting up a shuttle service to and from the airport. We had housekeeping everyday and the staff responded to any inquiry or request we had in a courteous manner. The pool was very cold, but we didn't mind because it was refreshing under the hot sun. They had bikes available to travel around, though we mostly got around in taxis, it was good to have this option. The hotel is not far from the beach and you can either bike or take a taxi. It is also near several different places to eat as well as a large supermarket. There was a day when we had our towel hanging from the window to dry while we were out eating. When we returned our towel was taken off and placed inside. I believe it was due to the fact that there were photographers taking pictures of the space and the towel was in the way. It would have been helpful to have some notice that photographs were going to be taken and that the space needed to be clear. It was a little uncomfortable to know that someone had been inside the room outside of doing cleaning. Other than that, our stay was very pleasant.

Calle Sol Oriente entre Avenida Coba Tulum QROO

Hotel highlights

  • Walking distance to Tulum National Park
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located in Tulum City Center within a short walk of Tulum National Park, Elements Tulum Boutique Hotel is within 2 miles (3 km) of other popular sights such as Tulum Mayan Ruins. This 4-star hotel welcomes guests with 18 rooms and conveniences like an outdoor pool, free in-room WiFi, and free self parking.


Dining

Start each morning with full breakfast, available for a fee from 7:30 AM to 11:00 AM. This hotel has a restaurant that's perfect for a leisurely bite to eat.


Rooms

All of Elements Tulum Boutique Hotel's 18 individually decorated rooms provide refrigerators, minibars, and free international calls. Guests can expect free WiFi and 42-inch LED TVs with cable channels. Bathrooms offer rainfall showers, hair dryers, and designer toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. Other amenities include free long-distance calls, free local calls, and laptop-compatible safes.


Property features

Built in 2016, the brand new Elements Tulum Boutique Hotel features an outdoor pool, a rooftop terrace, and free WiFi in public areas. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for USD 120 per vehicle one-way. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, tours or tickets, and securing valuables. Additional amenities include a terrace, laundry facilities, and a garden.

Room options

Grand Deluxe room with balcony

1 King Bed | Sleeps 2

Deluxe Room

1 King Bed | Sleeps 2

Grand Deluxe Room, poolside

1 King Bed | Sleeps 2

Guest reviews for Elements Tulum Boutique Hotel

Everyone (17) Couples (1) Family (2)
5
Everyone

By on Sep 15, 2021

3
Everyone

I really liked the

By on Apr 28, 2021

5
Everyone

Great location with access to town and the beach. The included bikes made it even more convenient.

By on May 30, 2019

Review comment responded on Jul 25, 2019

We love your review and for such incredible rating, we hope you stay was confortable. Thank you very much.

5
Family Family

We like it Every things were good and all the staffs are friendly

By on Feb 25, 2019

Review comment responded on Mar 6, 2019

Thank you very much for awarding a rating for the hotel. Your comment is very important to us. we are waiting for your next vacation

5
Everyone

By on Jan 30, 2019

5
Everyone

Very cute hotel.. close to everything and free bikes to borrow! We loved our stay there!

By , from Los angeles on Nov 16, 2018

Review comment responded on Jan 10, 2019

thank you very much monika for your comments and your rating that gives us! We are pleased to have been part of your vacation, for us it is very important to know that your vacation was fabulous. I hope we have the pleasure of receiving it again in your next vacations.

5
Everyone

The moment we got to the hotel they already had our information up and welcomed us by first name. Daniela who was the front desk girl was extremely helpful every single day we stayed. She had an answer for every question we had and more. She was very pleasant! She helped us plan our ATV trip through the jungle and our cruise ride through Cozumel. We would definitely come back because of her service. The hotel itself made us feel very at home. Almost all of the staff recognized us and greeted us wherever we went.

By , from Los Angeles on Jul 11, 2018

Review comment responded on Jul 25, 2018

Thank you for writing us a review of our property, your comments are very valued. Our staff members are taking their roles very seriously to provide the best quality customer service our guests expect. Thank you again, and we look forward to seeing you on your next trip to Tulum Best Regards,

5
Everyone

The hotel and staff were amazing. The staff was knowledgeable and friendly.

By on May 5, 2018

Review comment responded on May 7, 2018

Dear We are very happy to hear that you enjoyed your stay with us. We hope to have you back soon with us, on behalf of the all staff, we thank you!

4

nice hotel on outskirts of centraltulum

Everyone

Positives: Huge room, some with balconies; friendly staff; free breakfast and free bicycles Cons: open concrete building so sound really travels, smooth stone floors could contribute to slips whe wet

By on Mar 7, 2018

Review comment responded on Mar 7, 2018

Dear We appreciate your comment as they help us to correct the details that they think should be better so that the service and comfort is excellent. We hope to have the opportunity to have you back with us. On behalf of the ElementsTulum staff, we thank you for having been with us.

5

perfect location between beach and town!

Couples

What an amazing stay! The hotel is located just off the main highway in between the row of beach resorts and the main town. You are a 5-10 minute walk from some really great restaurants, bars, and shops, as well as a 15-20 minute bike ride from the ruins and the beach strip with all the resorts, bars, and beach clubs, so you get the best of both worlds. The staff is incredibly friendly and accommodating; they always had towels and bikes available at the front desk. Housekeeping even made towel animals for us! We felt perfectly safe at all times and walked to and from the town at nighttime every night. The front door is locked at 11PM every night and manned by a security guard through the night as well. The room itself was great! Spacious with a view of the pool, nice cool tile with 24/7 air conditioning available, large shower, and a mini fridge and safe. WiFi was spotty, but who cares...you're in Tulum! The pool is pretty small and is located in a courtyard, so hours of sun is reduced, so grab a bike and go ride to one of the many beach clubs or public beaches. Breakfast was great, just get there early when it's freshest! Only suggestion I have (which has nothing to do with the hotel, but Tulum in general) is to bring a pair of sweatpants and long sleeve shirts to sleep in...keep your socks on too! Also spray yourself with bug spray each night! Again, nothing to do with this hotel, there will be mosquitos at every single hotel, just friendly advice.

By on Feb 18, 2018

Review comment responded on Feb 18, 2018

Dear, we were super excited to know that you had a wonderful stay with us and we hope to see you soon here again. you can assured that we will continue working hard so that when you come back you feel at home again. On behalf of Hotel Elements Tulum, we thank you for letting us be part of your great experience in Tulum!

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