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Recent guest reviews

Beachfront

Staff was friendly. Room was clean. Great beach, good view of bay and well maintained, clean. Only negative comment is air conditioning could use cleaning and it’s very loud. It was difficult to sleep with it on so loud, no matter the setting. It worked great though.

We had a great view of Traverse bay, the beach was awesome. Had a slider to a small sitting area-small sign on slider that says watch your step- it is at least 110-12 in step down, not what is to be expected.

The room was nice and clean however one of the reasons I booked a room there was that it advertised a fireplace. The fireplace was an electrical FAKE NOT EVEN GAS one. The next morning I went to front desk to check out and asked if I was being charged extra for the FAKE fireplace and she said no that they were the same price. I said good because I wasn’t going to pay for it if I was. Other than that it served its purpose.

The room was extremely dated. Our jet tub barely worked. The tub also had gouges out of the bottom. The shower head was rusty..The tile floors were dirty. We were misinformed on the contents of the continental breakfast. The internet was extremely slow. I could go on because we were very disappointed!!!!

I love this place what i told to do had been done correctly!

I love that it was On the water and had private entry and balcony

The staff was absolutely wonderful. Room not quite as nice as the pictures. Property is definitely dated and could use upgrades (the carpet and couch were old and dingy. The bed was a little firm for my tastes, but was newer. The shower head had tons of mineral deposits so the water sprayed in random directions. The balcony was lovely and the view was very nice. They had great digital cable and a large TV. The wifi worked well. The air conditioner was a wall unit and very loud. The breakfast was very basic continental - boxes of cereal, those horrible dry/stale pastries that hotels try to pass off as food, muffins, activia yogurt and small red apples. Pool wasn't open. Overall the hotel itself was pretty average, but everybody was super friendly and went out of their way to give great customer service.

The staff was super friendly and gave us great ideas of things to do around town. My only thought is that the insides need to be updated. New paint, carpet. The outside is beautiful. They need to work on the rooms next.

Staff very nice. Breakfast sufficient. Jacuzzi could have been little cleaner yet it worked great. Outstanding view. Nice room.

Loved the balcony overlooking the bay and the area was perfect. Close to downtown shops, breweries and the other way a few miles back is the casino.

Water views. Friendly staff. Amenities. Cleanliness

The staff was very friendly and welcoming, but the hotel was being renovated and the renovations had been going on for six months already, and the construction went on 7 days a week starting early in the morning. I feel they could have notified us regarding the construction on the hotel. Things were in a total state of disrepair. The elevator broke down, the screen door on our balcony was completely off the track, the carpet was very stained and gross, one of the drawers was broken in the vanity, and on one of the days of our stay we did not have hot water at all. We were not offered anything as compensation for having to take cold showers that day. Also, the balcony was not exactly pleasant to use, with a big pile of mold and moldy water sitting on it due to the air conditioning unit constantly dripping water. Also, due to all the construction equipment, there was not enough parking for everyone staying there. Basically the only nice things about the hotel are the location on the bay and the friendliness of the staff. I would not recommend this place, especially given the price. I was expecting someplace reasonably nice, clean, and with reliable basic amenities. I understand that things break, but then offer us a discount for that day or at least let us know what's going on.

Great view of the bay. Property was being renovated though and we didn’t know that. Lots of major construction going on. Our room was great though.

U.S. 31 North Traverse City MI

Hotel highlights

  • Steps from Lake Michigan
  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Pointes North Beachfront Hotel places you next to Lake Michigan and within a mile (2 km) of other popular attractions like Grand Traverse Bay. This 48-room hotel has indoor private spa tubs along with free in-room WiFi and free self parking.


Dining

Free continental breakfast is included with your stay and awaits you each morning from 7:30 AM to 10 AM.


Rooms

Pointes North Beachfront Hotel's 48 soundproofed rooms provide indoor private spa tubs, balconies or patios, and microwaves. Guests can expect to find free WiFi and flat-screen TVs with cable channels. Bathrooms have hair dryers and free toiletries. Refrigerators, coffee makers, and ironing boards are also standard.


Property features

Pointes North Beachfront Hotel features free WiFi in public areas, a seasonal outdoor pool, and a terrace. You can take advantage of free parking if you drive. Front-desk staff can assist with dry cleaning/laundry and luggage storage. Other amenities at this beach hotel include a picnic area and a vending machine.

Room options

Deluxe Room, 1 King Bed, Jetted Tub, Bay View

1 King Bed | Sleeps 5

Deluxe Room, 2 Queen Beds, Jetted Tub, Bay View

2 Queen Beds | Sleeps 5

Deluxe Room, 1 King Bed, Jetted Tub, Bay View

1 King Bed | Sleeps 5

Deluxe Room, 2 Queen Beds, Jetted Tub, Bay View

2 Queen Beds | Sleeps 5

Guest reviews for Pointes North Beachfront Hotel

Everyone (18) Couples (8) Family (6)
4
Family

Beachfront

By on Nov 3, 2021

Review comment responded on Nov 4, 2021

Thank you for your feedback! We are glad to hear you enjoyed your stay! We hope to see you back again!

4
Partner Couples

Staff was friendly. Room was clean. Great beach, good view of bay and well maintained, clean. Only negative comment is air conditioning could use cleaning and it’s very loud. It was difficult to sleep with it on so loud, no matter the setting. It worked great though.

By on Sep 22, 2021

Review comment responded on Sep 23, 2021

Thank you for your feedback! We are happy to hear you enjoyed all of the amentias at the hotel! We apologize about the A/C unit and will get maintenance to look into it! We hope to see you back next year, relaxing on the beach again!

5
Everyone

By on Aug 1, 2021

4
Family

We had a great view of Traverse bay, the beach was awesome. Had a slider to a small sitting area-small sign on slider that says watch your step- it is at least 110-12 in step down, not what is to be expected.

By on Jun 18, 2021

Review comment responded on Jun 28, 2021

Thank you for the feedback on your stay. We will see what we can do to better describe the steps down to the beach. We want our guests to enjoy their visit and be able to access all areas. Have a nice night.

4
Everyone

By on May 17, 2021

Review comment responded on Jun 7, 2021

Thank you for staying at Pointes North. We are glad you enjoyed your visit.

5
Everyone

By on Mar 22, 2021

Review comment responded on Apr 1, 2021

We are glad you enjoyed your stay!

4
Family Partner Couples Business Business

The room was nice and clean however one of the reasons I booked a room there was that it advertised a fireplace. The fireplace was an electrical FAKE NOT EVEN GAS one. The next morning I went to front desk to check out and asked if I was being charged extra for the FAKE fireplace and she said no that they were the same price. I said good because I wasn’t going to pay for it if I was. Other than that it served its purpose.

By on Feb 23, 2021

Review comment responded on Feb 27, 2021

Thank you for staying at Pointes North. We are glad you were able to enjoy most of your stay with us. We are sorry you were disappointed with the electric fireplace in the room. We would love to have real ones, maybe someday....... Have a nice day!

1
Partner Couples

The room was extremely dated. Our jet tub barely worked. The tub also had gouges out of the bottom. The shower head was rusty..The tile floors were dirty. We were misinformed on the contents of the continental breakfast. The internet was extremely slow. I could go on because we were very disappointed!!!!

By , from Bay City Mi on Jan 31, 2021

Review comment responded on Jan 31, 2021

Good afternoon. We always appreciate any feedback we get from our guests. We do apologize that your stay was less than ideal and we will continue to work hard to grow and improve in all areas. Have a nice afternooon.

4
Everyone

By on Jan 20, 2021

Review comment responded on Feb 6, 2021

Thank you for staying with us we are glad you enjoyed your visit

5
Family

I love this place what i told to do had been done correctly!

By on Dec 13, 2020

Review comment responded on Dec 13, 2020

Thank you for staying with us, we are so glad you enjoyed your visit!

Pointes North Beachfront Hotel

2211 U.S. 31 North, Traverse City, MI 49686
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