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Recent guest reviews

Place was ok b, I thought overrated , it’s location is good ,woke in the morning thinking I am getting breakfast , buy the lady at the desk they mot owner of that deal in the paper . Any way girl was ok no bbbj no kissing … any way is good I only diss lays try 40 minutes

This hotel needs upgrade..

Many problems here. Room wasn't the room I was promised. Told me a lie that the room was more expensive and larger than the one I booked. Another lie. They told us that service dogs were only permitted. Orbitz says otherwise. Only two power outlets in the whole rooms. The water randomly shuts off in the bathroom. You have to stay in the room for the electricity to stay on. Otherwise it shuts off.

Easy Check in! Their employees are super friendly and attentive. Rooms are clean.

Jacuzzi was great but the food was cold when received from room service and their was a lot of noise made by the employees around 7am. Made it hard to enjoy the morning.

Exelent location close to the airport and close to downtown great food choices and the pool area clean and private a place to relax it's definitely my favorite hotel been here quite often and still loving it.

Nice location, nice people.everyone is willing to answer your questions

The staff is very willing to help and does go out of their way to accommodate the hotel guess. Compared to other properties in the area this is one of the best hotels in the area. It has a very good breakfast buffet but compared to other food options in the area is not exactly the cheapest. The hotel is comfortable, clean, and has a bar that serves food until late. The hotel's bar also features live music and the singer is typically a duo that sings Hispanic music and their voices create a very entertaining and relaxing atmosphere. The bar has that speakeasy feeling to it that makes it the perfect change of phase from the often stressful and busy Tijuana scene.

Good costumer service, looking cleaning hotel and rooms

The shower need to fixing spill water every were costumer service great.

I don’t think I would ever go back to this hotel, there was no amenities, the hotel only have a small bar the food was not good the bed was super hard sooo uncomfortable we end up with a really bad back pain, we couldn’t sleep because of the bed, one of the front desk lady was rude, I wanted to get a massage and they didn’t have that service I think this hotel should be rated as a 2 1/2 or 3 stars definitely

The staff are very friendly. They were able to accommodate our large party of 8 for 4 days.

It was a nice stay everything was pretty good. Second time staying in there

Most everything was very nice. Our air conditioner was not working well. It would work for 30 minutes and then stop. This did not make a good nights sleep. They were unable to fix it before we left. Valet parking means a long waiting time to leave. Other than that nice hotel , clean, staff great.

Although the hotel is located near a busy street, it does provide valet parking and the vehicles are kept in a safe area. I recommend the rooms on the upper floors to reduce the potential noise from the street. The rooms were clean, they had most of the basic amenities found in a 3 to 4 start hotel. There was no refrigerator in the room. The air condition was a bit outdated but it gets the job done. Overall, the place is the perfect stay for people traveling to Tijuana to seek medical attention, or to conduct business in the city.

I always like to stay there, very clean and convenient

But there it seems like it was going to be a great place. About 45 minutes after you checked in I received a phone call from Patricia the nighttime employee at the front desk. She informed me that the pre-paid room that I have already paid for in full with Orbitz was not getting approved on her terminal. Another words she was trying to put the entire amount that was already authorized and paid directly to Orbitz onto their account creating a second charge for the same exact amount which of course the bank wanted to verify. Instead of trying to be reasonable like all of the security guards and other employees were suggesting she wanted me to leave the keys to the car as collateral and take my car as insured of collateral until we can get it figured out. She was very rude very unknowledgeable didn't speak any English and would not listen to reason either for me or other employees. We ended up not being permitted to stay in our prepaid room all because of her. She was very pretentious and rude and anyone that reads any of my reviews can clearly see I never have anything bad to say about anybody but this was so over-the-top I wanted to make a campaign against it getting kicked out on the street in a foreign country is never fun especially when somebody smirking at you behind the counter. I suggest that each and everyone of you stay away from this property and don't be treated the way I was treated and be thrown out without cause or reason .

Blvd Cuauhtemoc Sur N.213 Tijuana BC

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining
  • Free airport shuttle

Plaza Rio Commercial Center is a short stroll from Hotel Palacio Azteca, and other popular attractions like Centro Cultural Tijuana are within a mile (2 km). This 3.5-star hotel has 201 rooms and welcomes guests with a restaurant, an outdoor pool, and free in-room WiFi.


Dining

Sit down for a leisurely bite to eat at the onsite buffet restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. Buffet breakfast is offered for a fee each morning from 7:00 AM to noon.


Rooms

All 201 rooms feature free bottled water, safes, and phones. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. In-room massages are available, and other amenities include ironing boards and desks.


Property features

Guests staying at Hotel Palacio Azteca enjoy an outdoor pool, a gym, and free WiFi in public areas. Free valet and self parking are available—or if you're not driving, take the free airport shuttle (available 24 hours). Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this family-friendly hotel include conference space, a business center, and a computer station.

Room options

Standard Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Master Suite with Jacuzzi

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Superior Room

1 King Bed and 1 Double Sofa Bed | Sleeps 2

Standard Room, 1 Queen Bed

1 Queen Bed | Sleeps 2

Guest reviews for Hotel Palacio Azteca

Everyone (6) Couples (6) Family (20)
3
Everyone

Place was ok b, I thought overrated , it’s location is good ,woke in the morning thinking I am getting breakfast , buy the lady at the desk they mot owner of that deal in the paper . Any way girl was ok no bbbj no kissing … any way is good I only diss lays try 40 minutes

By on Aug 22, 2021

Review comment responded on Oct 2, 2021

Hello we are very sorry about what happened with the coupons but we have already followed up and worked and be more flexible for this type of situation, thank you very much

3
Family

This hotel needs upgrade..

By on Aug 19, 2021

Review comment responded on Aug 25, 2021

Hello, thank you very much for your comments and we will continue working to improve our services.

3
Everyone

By on Jun 7, 2021

Review comment responded on Jun 18, 2021

Dear Guest: Thank you for taking the time to rate our property and services. Your comments should play an important role as a tool for improvement. Our commitment towards guest´s satisfaction is permanent. We will strive to keep delivering our best. We assure you there will be a follow-up, due to your observations on our multiple processes to find the cause of deviation. we read reports at the Front Desk trying to match your comment. We express our apologies for the lack of delivery. Thank you so much for your visit

1
Family with small children

Many problems here. Room wasn't the room I was promised. Told me a lie that the room was more expensive and larger than the one I booked. Another lie. They told us that service dogs were only permitted. Orbitz says otherwise. Only two power outlets in the whole rooms. The water randomly shuts off in the bathroom. You have to stay in the room for the electricity to stay on. Otherwise it shuts off.

By on May 30, 2021

5
Family

Easy Check in! Their employees are super friendly and attentive. Rooms are clean.

By on Dec 6, 2020

Review comment responded on Dec 8, 2020

Dear Candy: Thank you so much for taking the time to rate our property and services. #MuchasGracias Our commitment to guest´s satisfaction is permanent. We will strive to keep delivering our best. Thank you so much for your visit, hoping we will see you sometime soon. PLease take good care.

3
Partner Couples

Jacuzzi was great but the food was cold when received from room service and their was a lot of noise made by the employees around 7am. Made it hard to enjoy the morning.

By on Sep 27, 2020

Review comment responded on Oct 10, 2020

Dear Guest: Thank you so much for taking the time to rate our property and its services. Our commitment towards guest´s satisfaction is permanent. We will strive to keep delivering our best. We will assure you there will be a follow-up, on our procedures, due to your rating, we will try to match your observations. Thank you so much for your visit.

5
Family

Exelent location close to the airport and close to downtown great food choices and the pool area clean and private a place to relax it's definitely my favorite hotel been here quite often and still loving it.

By , from Santa Rosa ca on Sep 1, 2020

Review comment responded on Sep 4, 2020

Dear Eppie: Thank you so much for rating our Property! We value your time and comments. We are looking forward to have the privilege to welcome you once again!

4
Partner Couples

Nice location, nice people.everyone is willing to answer your questions

By on Feb 24, 2020

Review comment responded on Mar 4, 2020

Dear Ross: Thank you very much for rating our property. We highly appreciate your valuable time to evaluate our services. We will strive to keep delivering our best performance.

1
Family Family

By on Dec 15, 2019

Review comment responded on Dec 16, 2019

Dear Guest: Thank you so much for rating our property!

4
Partner Couples Business Business

The staff is very willing to help and does go out of their way to accommodate the hotel guess. Compared to other properties in the area this is one of the best hotels in the area. It has a very good breakfast buffet but compared to other food options in the area is not exactly the cheapest. The hotel is comfortable, clean, and has a bar that serves food until late. The hotel's bar also features live music and the singer is typically a duo that sings Hispanic music and their voices create a very entertaining and relaxing atmosphere. The bar has that speakeasy feeling to it that makes it the perfect change of phase from the often stressful and busy Tijuana scene.

By on Dec 2, 2019

Review comment responded on Dec 5, 2019

Dear Guest: Thank you so much for rating our property! Sharing your insights is very valuable to us. We highly appreciated it.

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