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Recent guest reviews

Es el único hotel que me a gustado en tijuana

Been staying here for a long time and I continue to love this place. I would recommend this to anyone who is vising from the USA.

Room was not ready when promised

Too close to a main road

Easy to get to.

The hotel is OK for the price. The only inconvenience was thatthey gave us a room that was occupied already. Also the next room smelled like cigarrette.

The hotel cancelled my reservation because I did not arrive by 6:00 pm knowing I had made the reservation at 3:00PM on the same day. The front desk said they were completely sold out and they could cancel another reservation but the rate was no longer available and the room rate increased by $45 dollars more.

I loved it!! The hotel was clean, the staff were respectful n safe. I highly recommend this hotel

Excelente lugar , excelente personal, limpio , buena ubicación

The room smelled like cigarettes. Asked to move and another room was not available!!!! I would not recommend this hotel.

All Staff was friendly and greeted you. Check in was fast. Room was clean with no smell. Only bad was staff working in the ducts and you could hear them from the bathroom. Didn’t use the bathroom during that time because you never know.

The facility was beautiful. The only thing. I did not like was the cleaning. They need to really wash their mops after every used. Our room smelled so bad from a dirty mop.

Very nice staff, very nice bed but rooms need refrigerators.

Safe place for the family, great service,,,,,,,,,,,,

The ac is not that good and the pool was closed not staying there again

Everything all its cleaning safe and noce im back

Paseo De Los Heroes 18818 Zona Rio Tijuana BC

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • Outdoor pool

Located in Zona Rio, Holiday Inn Tijuana Zona Rio is a leisurely stroll from sights such as Club Campestre Golf Course and Paseo Chapultepec. This 127-room, 3.5-star hotel has an outdoor pool along with a 24-hour fitness center and free in-room WiFi.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with 24-hour room service. Buffet breakfast is offered for a fee each morning from 6:00 AM to 10:00 AM.


Rooms

All 127 air-conditioned rooms feature coffee makers, free bottled water, and safes. Guests can expect flat-screen TVs with satellite channels, along with free WiFi and wired Internet. Beds are dressed in pillow menus and bathrooms offer hair dryers and free toiletries. Other amenities include phones, ironing boards, and desks.


Property features

At Holiday Inn Tijuana Zona Rio, guests enjoy features like an outdoor pool, a 24-hour fitness center, and a sauna. If you plan to drive, free parking is available. The 24-hour front desk has multilingual staff ready to assist with securing valuables, tours or tickets, and luggage storage. Additional amenities include free WiFi in public areas, a conference center, and a business center.

Room options

Standard Room

1 Double Bed | 1 King Bed | Sleeps 2

Junior Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Superior Room

1 Twin Bed | Sleeps 2

Room, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Guest reviews for Holiday Inn Tijuana Zona Rio

Everyone (14) Couples (6) Family (15)
5
Partner Couples

Es el único hotel que me a gustado en tijuana

By on Sep 14, 2021

Review comment responded on Sep 15, 2021

Estimado huésped Gracias por sus comentarios y por haber elegido nuestro hotel, estamos felices de que haya disfrutado de su estancia y esperamos tenerlo de nuevo en su visita a la ciudad.

5
Partner Couples

Been staying here for a long time and I continue to love this place. I would recommend this to anyone who is vising from the USA.

By , from Los Angeles on Sep 7, 2021

Review comment responded on Sep 9, 2021

Dear guest Thank you for your comments and for choosing our hotel, we are happy that you enjoyed your stay and we hope to have you again on your visit to the city.

2
Family Family with small children

Room was not ready when promised

By on Aug 9, 2021

Review comment responded on Aug 17, 2021

Dear guest We appreciate that you have taken the time to provide us with an assessment of your stay, we are very sorry that your expectations were not met, let's hope and give us an opportunity to assist you on your next visit to the City.

2
Everyone

By on Jul 18, 2021

Review comment responded on Aug 2, 2021

Estimado huésped Gracias por su calificación, lo esperamos pronto en Holiday Inn Tijuana Zona Río. Reciba un cordial saludo.

3
Partner Couples

Too close to a main road

By on Jul 12, 2021

Review comment responded on Jul 12, 2021

Dear guest We appreciate that you have taken the time to provide us with an assessment of your stay, we are very sorry that your expectations were not met, let's hope and give us an opportunity to assist you on your next visit to the City.

2
Everyone

By on Jun 28, 2021

2
Everyone

By on Jun 6, 2021

Review comment responded on Jun 17, 2021

Estimado huésped Agradecemos de que haya dedicado tiempo para proporcionarnos una valoración de su estancia, sentimos mucho que no se cumplió sus expectativas, esperemos y nos de una oportunidad de atenderle en su próxima visita a la Ciudad.

4
Family with small children

Easy to get to.

By on Jun 2, 2021

Review comment responded on Jun 2, 2021

Dear guest Thank you for allowing us to serve you on your visit to the city and for sharing your experience with us, we work every day to exceed the expectations of our guests and with you it will be no different.

2
Family Family with small children

The hotel is OK for the price. The only inconvenience was thatthey gave us a room that was occupied already. Also the next room smelled like cigarrette.

By on May 12, 2021

Review comment responded on May 12, 2021

Dear guest As part of our commitment to providing a pleasant experience during your stay, we sincerely apologize for the details during your stay. Rest assured that we are working to correct each of our areas of opportunity and thus exceed the expectations of each guest like you. Thanking you for your preference for choosing our facilities for your stay in this City.

1
Everyone

The hotel cancelled my reservation because I did not arrive by 6:00 pm knowing I had made the reservation at 3:00PM on the same day. The front desk said they were completely sold out and they could cancel another reservation but the rate was no longer available and the room rate increased by $45 dollars more.

By on Apr 25, 2021

Review comment responded on Apr 25, 2021

Dear guest Thank you for your comment. We regret that you were not informed of the check-in policy for reservations without payment guarantee. We hope you will give us the opportunity to serve you on your next visit to the city.

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