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Recent guest reviews

Very good service and polite staff. Never seen a mess in the 4 days and was there. The only thing I didn’t like was that about 4 times in my stay i had to get keys. I am aware that I can’t keep it near a phone but that wasn’t the case.

Check in time was at 3:00 pm but they didn’t have any room available. I had to wait 45 minutes extra before I was able to get a room.

I have stayed here many times. The property is very nice and is in a great area. The only negative thing about this hotel is the check in times are VERY SLOW. Also don’t try to check in early because it usually never happens.

the check in was excellent.they have our rooms the way we requested. Thank you

The hotel is beautiful and rooms are nice and clean.

Have more parking available

This is a beautiful place to stay. I accidentally booked my room 1 day shorter than I was supposed to after a procedure. The hotel staff went out of there way to accommodate us and let us stay in our room an extra night when they were at capacity. All staff greet you and smile. I will definitely stay again.

The staff is always very polite, available to help, they all ways make sure we are good and satisfied. Great customer service!

It was my first time at this hotel, fast check in, room was nice, clean and bed was comfortable, except for the pillows, had plenty of pillows but were very hard, not fluffy. Had breakfast the next morning, wow! Awesome, they had a variety to pick from. Would recommend this hotel to family and friends

Everything was great. Will always stay here in the future. Room doesn’t have a refrigerator but not a big deal for me. Thanks again!! Love it

Nice buffet. Comfortable and spacious room. Friendly and attentive staff. The pool area is nice. The buffet was reasonably priced and the food was very good, lots of variety and of quality. The gentlemen at the front doors were very helpful and professional. Within walking distance of shopping, restaurants. All in all a very enjoyable stay. The only thing that was an inconvenience was the rule that you cannot bring outside food in to the hotel — an odd rule that I’ve not encountered at other hotels.

I didn’t like customer service. Called receptionist few times to assist with WiFi and he was rude. Called for room service my food arrived 50 minutes later.

Staff were nice. Slow at check-in due to low staffing. Not enough staff at pool area. No mini frig and no Netflix in room. Slow wifi. Rooms were clean and AC worked. Pool water at nice temperature.

I was really surprised when I arrived, has great parking, quick and easy to check in. Everyone was very helpful. Nice and quiet, with a great pool. Will stay here again on my next visit to Tijuana

The personal of security its not professional im not back

Blvd. Agua Caliente #4558 Tijuana BC

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Casino
  • Outdoor pool

Located 1.6 mi (2.5 km) from Plaza Rio Commercial Center, Grand Hotel Tijuana is within a 10-minute drive of other popular attractions like Las Americas Premium Outlets. This 3.5-star hotel has 365 rooms and welcomes guests with a restaurant, a casino, and an outdoor pool. It's connected to a shopping center in central Tijuana, and a short drive from Club Campestre Golf Course and CAS Visa USA.


Dining

In addition to a restaurant onsite, there is also a gastropub where you can enjoy a drink. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 7:00 AM to noon.


Rooms

Grand Hotel Tijuana's 365 rooms are air-conditioned and provide coffee makers, phones, and ironing boards. Guests can expect free WiFi and 32-inch LCD TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with down comforters ensure a restful night. In-room massages are available, and rooms also include desks. Housekeeping is available once per stay.


Property features

Guests staying at Grand Hotel Tijuana enjoy access to a casino, an outdoor pool, and free WiFi in public areas. Self parking is available for MXN 15.00 per day. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, luggage storage, and securing valuables. Other amenities at this golf hotel include conference space, a business center, and express check-in.

Room options

Standard Room

2 Double Beds | Sleeps 4

Executive Double Room (Grand Club)

2 Double Beds | Sleeps 4

Standard Room, 1 King Bed

1 King Bed | Sleeps 2

Executive Room

1 King Bed | Sleeps 4

Guest reviews for Grand Hotel Tijuana

Everyone (48) Couples (15) Family (24)
4
Family

Very good service and polite staff. Never seen a mess in the 4 days and was there. The only thing I didn’t like was that about 4 times in my stay i had to get keys. I am aware that I can’t keep it near a phone but that wasn’t the case.

By on Sep 21, 2021

Review comment responded on Sep 22, 2021

Thank you for your feedback We hope to see you soon!

3
Family

Check in time was at 3:00 pm but they didn’t have any room available. I had to wait 45 minutes extra before I was able to get a room.

By on Aug 13, 2021

Review comment responded on Aug 17, 2021

We’re extremely sorry for the inconveniences caused during your stay. We will be more careful with check in time, thank you for letting us know. Have a nice day.

5
Partner Couples Business Business

I have stayed here many times. The property is very nice and is in a great area. The only negative thing about this hotel is the check in times are VERY SLOW. Also don’t try to check in early because it usually never happens.

By on Aug 8, 2021

Review comment responded on Aug 11, 2021

Thanks for staying with us!. We appreciate your feedback.

4
Everyone

By on Jul 16, 2021

Review comment responded on Jul 26, 2021

Thanks for staying with us. We appreciate your feedback!

4
Friends

the check in was excellent.they have our rooms the way we requested. Thank you

By on Jun 22, 2021

Review comment responded on Jun 24, 2021

We’re very joyful to hear you enjoyed your stay. We hope to see you soon. Thank you for your feedback, have an excellent day!

5
Family with small children

The hotel is beautiful and rooms are nice and clean.

By on Jun 21, 2021

Review comment responded on Jun 21, 2021

We’re very joyful to hear you enjoyed your stay. We hope to see you soon! Thank you for your feedback.

1
Family

Have more parking available

By on May 23, 2021

Review comment responded on May 25, 2021

We’re going to take this into consideration. We appreciate your feedback. Have a nice day!

5
Partner Couples

This is a beautiful place to stay. I accidentally booked my room 1 day shorter than I was supposed to after a procedure. The hotel staff went out of there way to accommodate us and let us stay in our room an extra night when they were at capacity. All staff greet you and smile. I will definitely stay again.

By on Apr 14, 2021

Review comment responded on Apr 16, 2021

We’re very joyful to hear you enjoyed your stay. We work hard to make sure that happens. We hope to see you soon. Thank you for your feedback, have an excellent day!

5
Everyone

By on Feb 15, 2021

Review comment responded on Feb 25, 2021

Thank you for your feedback!

5
Family Business Business

The staff is always very polite, available to help, they all ways make sure we are good and satisfied. Great customer service!

By on Feb 9, 2021

Review comment responded on Feb 23, 2021

We’re very joyful to hear you enjoyed your stay. We work hard to make sure that happens. We hope to see you again soon. Thank you for your feedback, have an excellent day!

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