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Recent guest reviews

Nice room! Good food in the restaurant and good breakfast

Hi Scott, my name is Hugh Brazee and I stayed at your hotel on Friday night January 3rd, I want to make some complaints about your hotel and would like to have my money refunded. First complaint is that I never slept a single minute due to the fact that thethat the room next to me in 121 was noisy all night, the tv was loud, they were swearing like crazy,yelling, people coming and going allnight long. Second complaint was that the ac unit did not work as it kept shutting down. The rugs in the hotel were old and filthy. IfI do not hear back I will be contacting Orbitz and let them know that your hotel should be removed from their site as a place to stay. I will also contact my bank to have the charges removed. I must say it was the worst hotel I ever stayed in.I hope to hear backfrom you tomorrow,if not I will follow up and submit my complaint to Orbitz.i would like my money refunded

this is not a glitzy 5 star hotel but it is clean comfortable and quite adequate for what I needed on my trip. I is literally within walking distance of the Syracuse airport ( right across the street) but there is a shuttle provided for pick up to and from the airport. also if you wish you can leave your car in their monitored parking area while traveling and meals are available. I have used this hotel many times over the years when traveling from Syracuse

Close to airport and great shuttle service ! Good breakfast with an early start time

The staff is great! Helpful and friendly. It is an older facility, but convenient, clean and comfortable.

Room was tiny and had no available outlets for my husband’s cPAP machine. The fact that it was near the airport was it’s best feature.

Conveniently located near the airport. Has free breay

Beds and pillows are old and smells !! Carpet floors are dirty. Seems like the lobby was not vacuumed for days. Would not stay here.

Spacious room, comfy bed, early breakfast and fast shuttle to SYR.

Conveniently to the airport, friendly staff, restaurant available for dinner.

Old and outdated...but worst of all thus airport hotel was not very clean. Reminded me of my days in Beirut.

Location to airport is excellent! You can walk across the street and you're at the terminal.

Colonel Eileen Collins Boulevard North Syracuse NY

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Free airport shuttle

Surestay Plus by Best Western Syracuse Airport Htl is located 2.8 mi (4.5 km) from Palace Theater and within a 10-minute drive of Destiny USA. This 95-room hotel has free breakfast along with conveniences like free in-room WiFi and a free airport shuttle.


Dining

Start your day off right with a free buffet breakfast, served each morning from 5 AM to 10 AM. This hotel is home to a steakhouse and a bar/lounge. Savor a meal from the comfort of your room with room service.


Rooms

All 95 air-conditioned rooms feature microwaves, coffee makers, and free local calls. Guests can expect to find free WiFi and flat-screen TVs with cable channels. Bathrooms have hair dryers and free toiletries. Safes, ironing boards, and desks are other standard amenities.


Property features

Guests of Surestay Plus by Best Western Syracuse Airport Htl enjoy access to free WiFi in public areas, a conference center, and a 24-hour business center. You can take advantage of onsite parking for a fee, along with a free airport shuttle (available 24 hours). The 24-hour front desk has staff standing by to help with tours or tickets, dry cleaning/laundry, and luggage storage. Additional amenities include a seasonal outdoor pool, a terrace, and laundry facilities.

Room options

Guest reviews for Surestay Plus by Best Western Syracuse Airport Htl

Everyone (37) Couples (16) Business (16) Family (24) Other (8) Friends (1)
4
Everyone

By on Mar 9, 2020

5
Family

Nice room! Good food in the restaurant and good breakfast

By on Jan 25, 2020

Review comment responded on Jan 28, 2020

Thank you for recognizing our delicious meals and lovely accommodations. It was a great joy welcoming you to SureStay Plus Hotel by Best Western Syracuse Airport, and we'd love to see you again!

2
Family

Hi Scott, my name is Hugh Brazee and I stayed at your hotel on Friday night January 3rd, I want to make some complaints about your hotel and would like to have my money refunded. First complaint is that I never slept a single minute due to the fact that thethat the room next to me in 121 was noisy all night, the tv was loud, they were swearing like crazy,yelling, people coming and going allnight long. Second complaint was that the ac unit did not work as it kept shutting down. The rugs in the hotel were old and filthy. IfI do not hear back I will be contacting Orbitz and let them know that your hotel should be removed from their site as a place to stay. I will also contact my bank to have the charges removed. I must say it was the worst hotel I ever stayed in.I hope to hear backfrom you tomorrow,if not I will follow up and submit my complaint to Orbitz.i would like my money refunded

By on Jan 8, 2020

Review comment responded on Jan 9, 2020

Dear Hugh, Many thanks for taking a moment out of your busy day to tell us about your experience. Hearing our guests did not have the exceptional stay we strive to achieve saddens us. However, we wish that we had been made aware of any disturbance as our friendly staff is always happy to find a room in a more quiet location when availability allows. Rest assured, this incident you have detailed will be discussed with the entire team to prevent a situation like this from happening again in the future. For further assistance with the refund, we encourage you to reach out to the website you made the reservation with, as we have limited control over third-party bookings. We know that we can do better than this, and we hope that you will consider giving us another chance to prove that to you.

4
Everyone

By on Dec 19, 2019

5
Family Family

By on Dec 15, 2019

5
Everyone

By on Nov 29, 2019

2
Everyone

By on Nov 10, 2019

4
Everyone

this is not a glitzy 5 star hotel but it is clean comfortable and quite adequate for what I needed on my trip. I is literally within walking distance of the Syracuse airport ( right across the street) but there is a shuttle provided for pick up to and from the airport. also if you wish you can leave your car in their monitored parking area while traveling and meals are available. I have used this hotel many times over the years when traveling from Syracuse

By on Nov 3, 2019

Review comment responded on Nov 4, 2019

We're proud to include you among our returning guests. It's great to know that our clean, comfortable rooms and convenient shuttle keep you coming back to see us. The next time you're in town, we welcome you back to our hotel.

4
Family

Close to airport and great shuttle service ! Good breakfast with an early start time

By on Oct 25, 2019

Review comment responded on Oct 28, 2019

Thank you for taking the time to write a review. There are many benefits of staying with us and we are happy to see our location and convenient shuttle were useful for you. In addition to our lovely breakfast, we trust our accommodations were relaxing as well. We appreciate you choosing us for your trip and we hope to see you again!

4
Family

The staff is great! Helpful and friendly. It is an older facility, but convenient, clean and comfortable.

By on Oct 17, 2019

Review comment responded on Oct 18, 2019

Comfortable accommodations and friendly staff are both essential to any visit, and to hear that this was your experience has us delighted. We look forward to seeing you again at SureStay Plus Hotel by Best Western Syracuse Airport, so come back soon!

Surestay Plus by Best Western Syracuse Airport Htl

900 Colonel Eileen Collins Boulevard, North Syracuse, NY 13212
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