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Recent guest reviews

This is lower than the worst hotel you can imagine. Non-smoking room is just very smoky. Window doesn't shut. AC smells like urine. They don't clean the room unless you ask them several times. Hotel employees are nasty and complain even you ask for towels/soaps. They give out the vacant rooms for homeless or criminals for lower rate after midnight. So lots of homeless people come by and make noise in the middle of night. Hallway smells like dirty public restroom. Pay $10 more and stay at ANY hotel other than this.

It was clean,but the property could use some tlc. The staff was okay, but not real friendly.

A more friendly front desk staff will be good. The staff communication abilities were limited and we met a pretty bend over senior citizen cleaning rooms, I just wonder how comfortable he felt. Good

I’ve been here for about a month now. It’s cheap and clean enough to get me through. My major issue is the staff. They are rude. I’m definitely making it my business to somehow contact the own, because this facility lacks customer services skills. Now the gentleman that works at the liquor store on Geddes should manage this place and not the current representatives.

Toilet clogged phone didn’t work. Dirty they don’t clean very well. Appliance are outdated and mattress was nasty

exellent at this price .good location clean and good service.

Tv was outdated. The room was very small, half the size of any other motel room.

Simply the worse hotel ive been and i travel on a weekly basis. Rude staff when i checked in super arogant agent. Kept checking one and my gf getting in and out of room as well blocked my access key 3x the 2 nights we were there so that i could go to desk and get it reset every time . when i asked for 2 towels i was told no by housekeeper that laughed at me and told that one was enough. 1st floor smelled like weed and cigs AC on unit 156 barely works and extremely loud. My list goes on I DO NOT RECOMEND THIS PLACE TO ANYONE!

The property was clean. The room was clean. There was no refrigerator and a microwave. A good cheap place to stay you get what you pay for.

Calling the hotel for pre-check-in was a nightmare. I was put on hold twice, 1st for 5 minutes while I listened to a guest going off on front desk man about horrible service 2nd time for a minute only to be told to call back later & hung up on. I called the morning of my scheduled stay to say that I would not be arriving until around 3am, just to keep my room. Front desk called me at 3:15am to ask where I was. Room was clean enough, but no fridge or microwave, no coffee maker, no.....well it had a bed & bathroom.

Smelled funny no elevators they take a 40 dollar deposit and hold it 5 days after you check out so be aware

Did not like a single thing... Go someplace else. Pillows stained, hair in the sheets, bugs in the room which later found out are called silverfish. Cobwebs on the ceiling that no one cleans. Things are falling apart and old. Terrible bed.. Totally is not a queen bed. Would of addressed this to the staff but no one spoke enlgish well at all. When I checked out the desk person couldn't understand when I said I was checking out of room 115.. Kept saying "150, 169, 130" 😑 Just go somewhere else!

The property served breakfast. Cigarette smoke could be smelled strongly.

Quiet, but no room amenities (no fridge or microwave) Nothing but bagels and OJ left for breakfast.

Old Collamer Rd S. East Syracuse NY

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • 24-hour front desk

Located within a mile (2 km) of Brooklawn Golf Course, Americas Best Value Inn East Syracuse is within 3 miles (5 km) of Palace Theater. This 95-room hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.


Dining

Free continental breakfast is offered each morning.


Rooms

Americas Best Value Inn East Syracuse's 95 rooms are individually furnished and provide free long-distance calls, free local calls, and laptop-compatible safes. Guests can expect to find free WiFi and TVs with cable channels. Desks and free toiletries are other standard amenities.


Property features

Guests of Americas Best Value Inn East Syracuse enjoy free WiFi in public areas, coffee in a common area, and a TV in a common area. You can take advantage of free parking if you drive. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations.

Room options

Room, 1 Queen Bed, Non Smoking

1 Queen Bed | Sleeps 2

Room, 1 Queen Bed, Smoking

1 Queen Bed | Sleeps 2

Room, 1 Queen Bed, Accessible, Non Smoking

1 Queen Bed | Sleeps 2

Guest reviews for Americas Best Value Inn East Syracuse

Everyone (24) Business (6) Couples (7) Family (10) Other (3)
1
Everyone

This is lower than the worst hotel you can imagine. Non-smoking room is just very smoky. Window doesn't shut. AC smells like urine. They don't clean the room unless you ask them several times. Hotel employees are nasty and complain even you ask for towels/soaps. They give out the vacant rooms for homeless or criminals for lower rate after midnight. So lots of homeless people come by and make noise in the middle of night. Hallway smells like dirty public restroom. Pay $10 more and stay at ANY hotel other than this.

By on May 24, 2021

Review comment responded on May 28, 2021

- I moved some words around. The sentences were fine on their own, but it just sounded like a bunch of repetitive platitudes. Also added a line about using their feedback to improve

3
Everyone

It was clean,but the property could use some tlc. The staff was okay, but not real friendly.

By on Dec 31, 2020

4
Family Business Business

A more friendly front desk staff will be good. The staff communication abilities were limited and we met a pretty bend over senior citizen cleaning rooms, I just wonder how comfortable he felt. Good

By , from NYC on Oct 11, 2020

2
Everyone

I’ve been here for about a month now. It’s cheap and clean enough to get me through. My major issue is the staff. They are rude. I’m definitely making it my business to somehow contact the own, because this facility lacks customer services skills. Now the gentleman that works at the liquor store on Geddes should manage this place and not the current representatives.

By , from Syracuse on Jun 24, 2020

Review comment responded on Jun 30, 2020

Dear S.J, We appreciate your extended stay, and we thank you for the feedback. However, we apologize for any problems in service you've experienced. Your concerns were addressed with our team, and we hope by the end of your visit, your perceptions will be changed. Take care, and we look forward to hearing from you.

1
Partner Couples

Toilet clogged phone didn’t work. Dirty they don’t clean very well. Appliance are outdated and mattress was nasty

By on Jan 6, 2020

Review comment responded on Jan 7, 2020

Thank you for providing feedback about your stay at our location. We will ensure that our maintenance staff and the housekeeping staff verifies and corrects any shortcomings that you have mentioned. Please know that our staff is eager to fix any issues as they come up, and we encourage guests to reach out so we can help right away. We thank you for your patronage and feedback.

3
Everyone

By on Dec 15, 2019

5
Family Family

exellent at this price .good location clean and good service.

By on Dec 2, 2019

Review comment responded on Dec 4, 2019

Your feedback is appreciated since it is extremely gratifying to hear that we have been successful in providing you with a pleasant and satisfying traveling experience. We sincerely appreciate your patronage and positive comments and look forward to serving your accommodation needs in the future.

1
Family

Tv was outdated. The room was very small, half the size of any other motel room.

By on Oct 22, 2019

Review comment responded on Oct 28, 2019

Please accept our apologies for falling short of your expectations during your recent visit. Had we known about the dissatisfaction you had, our team would have been swift to assist in trying to find a more fitting solution. Rest assured that we'll keep your comments regarding our television and rooms in mind as we move forward. We would love to make it up to you in the future.

5
Everyone

By on Oct 14, 2019

Review comment responded on Oct 29, 2019

Your feedback is appreciated since it is extremely gratifying to hear that we have been successful in providing you with a pleasant and satisfying traveling experience. We sincerely appreciate your patronage and positive comments and look forward to serving your accommodation needs in the future.

1
Partner Couples Business Business

Simply the worse hotel ive been and i travel on a weekly basis. Rude staff when i checked in super arogant agent. Kept checking one and my gf getting in and out of room as well blocked my access key 3x the 2 nights we were there so that i could go to desk and get it reset every time . when i asked for 2 towels i was told no by housekeeper that laughed at me and told that one was enough. 1st floor smelled like weed and cigs AC on unit 156 barely works and extremely loud. My list goes on I DO NOT RECOMEND THIS PLACE TO ANYONE!

By , from NJ on Sep 30, 2019

Americas Best Value Inn East Syracuse

6608 Old Collamer Rd S., East Syracuse, NY 13057
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