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Recent guest reviews

Resort is nice , the staff were very helpful and caring but the food was very bad I had to step off the resort to find good food .

Amazing time at Royalton Antigua Resort & Spa! Beautiful property, From checkin to checkout.. the rooms & staff, absolute pleasure. Staff went above & beyond to make our stay enjoyable. Everyone was delightful, with the greatest attitude, helpful, & always available. Our room was wonderful, spacious, & always clean. Food was exceptional, many choices - Steak House, Italian, American, great spread daily at the Buffett, Sports Bar, Nibbles by the Beach, Room Service, & of course a delicious Caribbean Restaurant! Never ran into an issue finding something delicious for my kids. They loved it all! We honestly loved everything about Royalton Antigua, But our best memories were created alongside the VIBE TEAM! Our very first day we met Shane. He was so friendly to our family & made us feel instantly welcomed! Shane- Thank you for putting a smile on our faces everyday & thank you for our beautiful gifts, we are so thankful to have met you! We’d like to thank Natalia (Coco) for being so sweet to our girls, for the good times & great conversations. Rukila for entertaining our girls & helping them make beautiful bracelets. Scott, thank you for going out of your way - he got fresh aloe vera for our kids to use as after sun gel & we are so grateful for that! Tawanda did it again the next day to make sure their skin remained hydrated! Staff at swim up bar - you guys rock! And big shout out to Vanessa for making us feel VIP the entire time! We look forward to visiting again!

Everything was fine .

I loved how easy it was to find everything! The property has large patches of land that are completely empty. A lot of wasted space to fill!

The cabana options by the pool. The restaurants in close proximity to each other. Need a little more activity at night; karaoke, dancing, or shows that engage everyone, steel drum band.

This is my second time at a Royalton Resort and I am even more disappointed then my first Royalton visit. First time in Mexico and now In Antigua. Royalton lost its ways it doesn’t care for quality but rather quantity! They are under staffed and therefore everything takes 3 x the time. Such as rooms not cleaned till about 4 pm! You go to eat expect a 45 minute wait for apps and another 45 minutes for the mail course. The food selection was poor! I don’t usually leave feedback but I was very disappointed and will NEVER DO A ROYALTON AGAIN. The staff were super nice they really tried but they were just short staffed.

Whatever you do, please do not listen to the bad reviews! Royalton Antigua was beyond words. Just to mention a few names, but Tony, Khem, Safiya, Toyann, Jeshua really made this experience worthwhile. I went to celebrate my birthday and my mother called ahead so that the room would be decorated upon our arrival. We were treated like royalty. Drinks in our hands as soon as we stepped onto the property, asked to sit down to enjoy the views while we waited on a golf cart to escort us to our room. Everyone was so friendly! Something you don’t see everyday. I had read a lot of bad reviews before heading out there and I can honestly say I did not experience not one bad thing while being there. Everything was up to par and the resort was completely renovated. And please, while you’re out there, rent a cabana on the beach. My mother rented one out for me on my birthday and it was just great vibes!! Please come visit.

Our room had no AC the entire time we were there. They kept telling us everyday they were going to fix it and never did.

Three months after we are still waiting for a refund of 6 unused nights. The management is simply awful and they lie to your face. This place is totally

Very nice beach. Service pretty awful everyday. Lack of supplies and nothing on menus in stock. Bell boy never showed up to room..had to walk our own luggage across entire property because he was MIA

The customer service was excellent..We went to celebrate my best friend birthday and it was absolutely breathtaking .. not only was the treatment superb, the food was delicious, the pool area is great they had jet skis and different actives for you to do.. there is no crimes in Antigua so we also ventured off the premises to experience the locals.

STAY FAR FAR AWAY FROM THE ROYALTON ANTIGUA !!! You have been warned. I travelled to the Royalton Antigua from May 9th-16th with the intentions of creating positive ever-lasting memories with my significant other. Instead, I now have memories from the vacation from hell that caused us nothing by pain and anguish. Here is a synopsis of my experience during this trip. Day # 1- We arrived early (around 1:30pm) we were seen by a staff member within 30 minutes and were told to grab lunch and to come back at 3pm (which was expected). We returned at 3pm and checked-in within 30 minutes. At this point we were elated because we thought we were able to relax the remainder of the day, boy was I WRONG. While unpacking our clothing in the room, the bellboy opens our door and is stunned by the fact that we were inside this room. Shortly thereafter, we receive a call from the front desk, whom informed us that we received the wrong room and we must pack up our belongings and meet them at the front desk. We returned to the front desk and waited a few hours before they were able to sort things out. Ultimately, they kept us in the same room and apologized for wasting 3 hours of our life. We return to the room in an attempt to relax again. We decide to order room service because we were too exhausted to leave our room, so we placed the order through the TV. We waited hours upon hours only to receive NOTHING. We finally called the front desk, at which point we were informed by the front desk

Five Islands VIllage St. John's Saint John

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet parking
  • Onsite dining
  • Outdoor pool

Located within a 5-minute walk of Galley Bay, Royalton Antigua Resort and Spa – All Inclusive is within a 15-minute stroll of Hawksbill Beach. This 294-room, 4.5-star property welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and free valet parking.


Dining

Enjoy dining at Gourmet Marché, one of 7 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.


Rooms

All 294 shared rooms feature balconies or patios, private yards, and minibars. Flat-screen TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Coffee makers, free international calls, and free long-distance calls are also standard.


Property features

Built in 2018, the brand new Royalton Antigua Resort and Spa – All Inclusive offers an outdoor pool, a fitness center, and free WiFi in public areas. A stay here includes free valet parking. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this all-inclusive property include a free kid's club, a terrace, and a garden.

Room options

Luxury Junior Suite Diamond Club

2 Queen Beds and 1 Double Sofa Bed | Sleeps 4

Chairman Overwater Bungalows Diamond Club

1 King Bed and 1 Double Sofa Bed | Sleeps 3

Luxury Junior Suite Swim Out Diamond Club

2 Queen Beds | Sleeps 4

Luxury Junior Suite Bay View Diamond Club

2 Queen Beds | Sleeps 4

Guest reviews for Royalton Antigua Resort and Spa – All Inclusive

Everyone (11) Couples (1) Family (3)
4
Everyone

Resort is nice , the staff were very helpful and caring but the food was very bad I had to step off the resort to find good food .

By on Apr 19, 2021

Review comment responded on Apr 19, 2021

Dear Valued Guest, Thank you for choosing Royalton Antigua for your recent vacation and for taking the time to share your experience with us. We are elated to learn that you enjoyed the beauty of our resort and the hospitality of our staff. Your comments regarding food quality have been carefully noted and shared with our Food and Beverage Manager for further review. It was truly a pleasure hosting you and we eagerly await your return. Kind Regards, Royalton Antigua, Management Team.

5
Family with small children

Amazing time at Royalton Antigua Resort & Spa! Beautiful property, From checkin to checkout.. the rooms & staff, absolute pleasure. Staff went above & beyond to make our stay enjoyable. Everyone was delightful, with the greatest attitude, helpful, & always available. Our room was wonderful, spacious, & always clean. Food was exceptional, many choices - Steak House, Italian, American, great spread daily at the Buffett, Sports Bar, Nibbles by the Beach, Room Service, & of course a delicious Caribbean Restaurant! Never ran into an issue finding something delicious for my kids. They loved it all! We honestly loved everything about Royalton Antigua, But our best memories were created alongside the VIBE TEAM! Our very first day we met Shane. He was so friendly to our family & made us feel instantly welcomed! Shane- Thank you for putting a smile on our faces everyday & thank you for our beautiful gifts, we are so thankful to have met you! We’d like to thank Natalia (Coco) for being so sweet to our girls, for the good times & great conversations. Rukila for entertaining our girls & helping them make beautiful bracelets. Scott, thank you for going out of your way - he got fresh aloe vera for our kids to use as after sun gel & we are so grateful for that! Tawanda did it again the next day to make sure their skin remained hydrated! Staff at swim up bar - you guys rock! And big shout out to Vanessa for making us feel VIP the entire time! We look forward to visiting again!

By on Apr 14, 2021

Review comment responded on Apr 15, 2021

Dear Valued Guest, Thank you for choosing the beautiful island of Antigua as your vacation destination and for making Royalton Antigua your resort of choice. Our Hosts and Management Team are truly committed to delivering the All-In Luxury vacation every guest deserves, and we are truly delighted that we were able to deliver such to you. Your highlights of our beautiful resort, the comfort and cleanliness of your room, our delicious cuisine, our hospitable and hard-working hosts, and the overall enjoyment of the holiday we delivered to you are greatly appreciated and most certainly the feedback we aim to receive from all of our guests. The commendations you've shared will be communicated with everyone deserving of credit, especially Shane, Coco, Rukila, Scott, Tawanda, Ricardo, Nigel, Josue, Dale, and Vanessa who take great pride in providing memorable experiences to all of our guests. It was truly a pleasure to have hosted you and we eagerly await your return for another exceptional luxury experience. Warmest Regards, Royalton Antigua, Management Team.

5
Everyone

Everything was fine .

By on Apr 4, 2021

Review comment responded on Apr 5, 2021

Dear Guest, Thank you for choosing Royalton Antigua for your recent vacation and for taking the time to share your experience with us. We are thrilled to learn that you had an enjoyable experience with us. It was truly a pleasure hosting you and we eagerly await your return. Kindest Regards, Royalton Antigua, Management Team.

3
Everyone

By on Jan 9, 2021

Review comment responded on Jan 11, 2021

Dear Salisha, Thank you for choosing our resort for your recent vacation and taking the time to share your feedback with us. We are saddened to learn that we were unable to exceed your expectations this trip and for such we extend our sincerest apology. It is our hope that you will return to us one day to experience the full vacation we are known to provide and change any negative perception you may have of our resort. Regards, Royalton Antigua, Management Team.

4
Everyone

By on Jan 4, 2021

Review comment responded on Jan 5, 2021

Dear Guest, Thank you for making Royalton Antigua your vacation destination and sharing your amazing experience with us. We are elated to learn that you enjoyed the entire holiday we delivered to you. We look forward to your return for another exciting vacation. Kind Regards, Royalton Antigua, Management Team.

2
Everyone

By on Mar 8, 2020

Review comment responded on Mar 9, 2020

Dear Guest, Thank you for choosing our resort for your recent vacation and taking the time to share your experience with us. It is regrettable to learn that we were unable to exceed your expectations and for such we extend our sincerest apology; this is certainly not the vacation we hoped for you. Whilst an apology cannot change the past is our sincerest hope that you will return to us granting the opportunity of providing you with an experience that will most certainly surpass your last and change any negative perception that you may have of ur resort. Kind Regards, Royalton Antigua, Management Team.

4
Family

I loved how easy it was to find everything! The property has large patches of land that are completely empty. A lot of wasted space to fill!

By , from New york on Feb 3, 2020

Review comment responded on Feb 4, 2020

Dear Lilya, Thank you for choosing Royalton Antigua for your recent vacation and taking the time to share your experience with us, We appreciate your comments highlighting our facilities and the ease of finding your away around the resort. It was certainly a pleasure hosting you and our team anticipates your return. Regards, Royalton Antigua Management Team

1
Everyone

By on Dec 31, 2019

Review comment responded on Jan 8, 2020

Dear Guest, Thank you for choosing our resort and taking the time to share your experience with us. It is regrettable that your holiday did not meet your expectations; this is certainly not the experience we hoped for. Our team values feedback and would have been pleased to hear your concerns and resolve them promptly. Nevertheless, we are determined to deliver dream holidays and will improve on every level. It is our sincerest hope that you will grant us the opportunity of serving you to a future experience that will surpass your last and change any negative perceptions you may have of our resort. Regards.

4
Family

The cabana options by the pool. The restaurants in close proximity to each other. Need a little more activity at night; karaoke, dancing, or shows that engage everyone, steel drum band.

By on Dec 14, 2019

Review comment responded on Dec 16, 2019

Dear Guest, Thank you for choosing Royalton Antigua as your vacation destination and sharing your amazing experience with us. We are elated to know that you enjoyed the comfort of luxury of our Cabanas overlooking the beach and the decor and layout of the resort. Your commendations are appreciated and will be shared as we continue to utilize all comments to meet our guests' satisfaction. Please accept our apologies for the shortfall and trust our VibeTeam has crafted very engaging programs that you will enjoy on your next visit. We look forward to your next visit for you to breathe in the refreshing holiday we provide. Kind Regards, Royalton Antigua Management Team

1
Family with small children

This is my second time at a Royalton Resort and I am even more disappointed then my first Royalton visit. First time in Mexico and now In Antigua. Royalton lost its ways it doesn’t care for quality but rather quantity! They are under staffed and therefore everything takes 3 x the time. Such as rooms not cleaned till about 4 pm! You go to eat expect a 45 minute wait for apps and another 45 minutes for the mail course. The food selection was poor! I don’t usually leave feedback but I was very disappointed and will NEVER DO A ROYALTON AGAIN. The staff were super nice they really tried but they were just short staffed.

By on Dec 13, 2019

Review comment responded on Dec 13, 2019

Dear MoeK, Thank you for choosing our resort and taking the time to share your experience with us. Please accept our sincerest apology for the inconvenience you encountered and the inconsistent service you received during your stay; this is certainly not the experience we hoped for. Our team values your feedback and this information will allow us to identify our areas of opportunities and make the necessary improvements. It is our sincerest hope that you will grant us the opportunity of serving you to a future experience that will surpass your last and change any negative perceptions you may have of our resort. Regards

Royalton Antigua Resort and Spa – All Inclusive

Five Islands VIllage, St. John's, Saint John
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