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Recent guest reviews

Too expensive for what they have. Not clean bad smell. Shower curtain and tub was full of mildew.

The room itself was fine - but I’m honestly surprised Quality hasn’t taken it’s name off of this property. It’s very literally falling apart. There were derelict cars and random car parts in the parking lot and driveway. It appears they have a contract with the city to house some troubled folks, which is wonderful, except when they’re smoking and drinking directly under my window and walking around the hallways with poorly trained pit bulls in fake “service dog” vests (trained service dogs do not bark and jump on random people in a hallway). That being said, the desk staff were friendly and they at least keep the parking lot well lit. If I’d had my kids with me, I would have left. But if you just need a place to crash, it’s fine.

It is convenient location next to shopping and restaurants in walking distance.

Staff was friendly. Property was very clean. Good value

Did not like smell of room clearer. One of two mattresses was soft and comfortable. Need a mix of thin and thick pillows. Only had thick pillows.

Easy access from the highway. No truck or trailer parking.

I had requested a room suitable for minimally mobile guest and was very pleased at the accommodation, just off the lobby and next to the breakfast room. Very quiet.

Some staff were nice yet others didn’t really make you feel welcome. Cleanliness was an issue. The WiFi was inconsistent, and the treadmill did not work in the gym. The lockout where you have to press the doorbell to enter at night was ridiculous for that area which is reasonably safe; standing out there in windy cold weather is not a way to welcome a new customer, especially when it took them some time to answer! Worse, my hands were full so when I set something down to buzz me in, I dropped my phone and the glass cracked on it!

Nice hotel, restaurants nearby and close to the highway.

The hotel was well located in Chicopee and the staff was very nice. My room had a clean bed, but I found cigarette ashes and hair in the room, and my windows were unlocked. It was very damp in the room.

Very weird smell to it how to switch rooms because didn't have refrigerator and microwave disappointed in

Curtains were ripped and one curtain was missing the bottom half. Had a room with a king bed and the pillows were the size of throw pillows and lumpy as all hell and bed uncomfortable. My husband referred to them as little chicklette pillows. We actually went and bought two cheap regular size pillows. The room smelled musty and room just didn’t feel clean. Wasn’t worth the money we paid.

It was very nice and comfortable the staff was very helpful. The breakfast was good as well

quick stop off for a place to sleep and get a bite to eat on my travels. very convenient.

I will stay here anytime I'm in town.

This is a perfectly serviceable hotel. It's fine for a night or two. Pretty no-frills and basic.

The cheapest option will get you a basic room. The staff was friendly, the room was fine. Nothing fancy. The breakfast was what you would expect. If you are looking to just have a place to stay this will do. Don't expect more than that.

Memorial Dr Chicopee MA

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Fitness center

Quality Inn Chicopee - Springfield is located within a mile (2 km) of Chicopee Falls Dam and Chicopee Memorial State Park. This 100-room hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.


Dining

Free continental breakfast is served each morning from 6:00 AM to 10:00 AM.


Rooms

All 100 air-conditioned rooms feature microwaves, refrigerators, and coffee makers. TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Other standard amenities include free local calls, ironing boards, and desks.


Property features

Quality Inn Chicopee - Springfield features a gym, free WiFi in public areas, and a business center. You can take advantage of free parking if you drive. The front desk is staffed 24/7 to help with concierge services, and answer any questions about the accommodations. Additional amenities include coffee/tea in a common area, free newspapers, and laundry facilities.

Room options

Room, 2 Double Beds, Accessible, Non Smoking

2 Double Beds | Sleeps 4

Standard Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Standard Double Room, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Guest reviews for Quality Inn Chicopee - Springfield

Everyone (14) Business (4) Couples (8) Family (8) Friends (1) Other (2)
2
Partner Couples

Too expensive for what they have. Not clean bad smell. Shower curtain and tub was full of mildew.

By on Jan 7, 2022

3
Everyone

The room itself was fine - but I’m honestly surprised Quality hasn’t taken it’s name off of this property. It’s very literally falling apart. There were derelict cars and random car parts in the parking lot and driveway. It appears they have a contract with the city to house some troubled folks, which is wonderful, except when they’re smoking and drinking directly under my window and walking around the hallways with poorly trained pit bulls in fake “service dog” vests (trained service dogs do not bark and jump on random people in a hallway). That being said, the desk staff were friendly and they at least keep the parking lot well lit. If I’d had my kids with me, I would have left. But if you just need a place to crash, it’s fine.

By on Oct 12, 2021

Review comment responded on Oct 28, 2021

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

5
Everyone

By on Feb 9, 2021

Review comment responded on Feb 24, 2021

Thank you for taking the time to review your stay

4
Family

It is convenient location next to shopping and restaurants in walking distance.

By on Jan 20, 2020

Review comment responded on Feb 8, 2020

Thank you for taking the time to review your stay with us.

4
Family

Staff was friendly. Property was very clean. Good value

By on Nov 8, 2019

1
Everyone

By on Sep 23, 2019

4
Partner Couples

Did not like smell of room clearer. One of two mattresses was soft and comfortable. Need a mix of thin and thick pillows. Only had thick pillows.

By on Aug 25, 2019

3
Partner Couples

Easy access from the highway. No truck or trailer parking.

By on Aug 22, 2019

4
Family Family

I had requested a room suitable for minimally mobile guest and was very pleased at the accommodation, just off the lobby and next to the breakfast room. Very quiet.

By on Jul 28, 2019

3
Everyone

By on May 13, 2019

Quality Inn Chicopee - Springfield

463 Memorial Dr, Chicopee, MA 01020
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