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Recent guest reviews

Great staff and rooms! The pool unfortunately was out of order and that is why we booked that hotel so that was disappointing. The food was fine and it made it easy in the mornings for us to get up grab something to eat and go! We will definitely go back! Again, the staff was fantastic:)

big room. Poor lighting! Pillows too flat and soft. Shower pressure poor. Door to bathroom super heavy and difficult to move. No breakfast as advertised! .

Very nice hotel. Staff is amazing. Very helpful. Rooms are nice and new

Personnel are poorly trained - claimed my reservation was done properly

Excellent Clean Great staff Well appointed Good value

No frills, room had an unusual odor - rugs need to be cleaned or the room needs a good airing!!

Was in town for my brother's 50th. . .was a perfect location.

Great location, easy to find. Check in was fast, room was clean and comfortable. Overall, it was a pleasant experience.

spacious clean room well decorated breakfast fairly good

Overall the hotel was good. Clean room and the hotel itself was well kept. Breakfast was good considering it is a continental breakfast with hot items ; attendant kept up with the food and coffee. Only issues with this hotel is that the rooms need sound proofing. While I enjoy watching tv, I prefer to listen to thw channel I am watching instead of the room next to us. Also not sure if they got a discount on the toilets buy I swear the seat to floor distance was only 12 inches. Hop you have good knees to get up from the squatting.

We had a lovely experience, other than we were not allowed to check in early, the room was very clean, the location was great for us traveling back in forth to Hampshire College.

We stayed at this hotel before visiting UMass. The staff was friendly and the room clean and well appointed. The walls were kind of thin because we could hear everything that was going on next door. The only thing I was disappointed in was the breakfast. I don' expect much from a discount hotel but their selection and quality was far worse than even Super 8, Comfort Inn, and LaQuinta. We paid $119 for the room and I expected better for that. Also, regarding the price, the hotel was not really convenient to the university (or anything else) so I was surprised that it cost so much. But, for a decent night sleep in a clean room, it works.

Our second time here in 5 years for a family visit. The staff is very welcoming & helpful, our king-bedded room spacious & comfortable, though we missed having a mini-fridge. We had one almost-problem---we live on the West Coast, and with the time change, didn't wake up until 9:15 a.m. The hotel information book said breakfast was served until 10:30, but when we got to the eating area close to 10 a.m., it was closed down. We found out the hours had recently changed to 9:30 a.m. closing. The desk clerk apologized and arranged for us to have a breakfast from the non-cooked choices. The other guests must have been informed, since the eating area was empty... A note about the change placed in both the room and near the dining area would have avoided the problem. The complimentary breakfast is better and more comprehensive than the usual fare for this level accommodation.

hotel was great and close to where we were going also it was very clean and reasonabley priced

Less than great experience. Extremely long time to check in. One person at the desk taking phone reservations and trying to check people in. The hotel is new, but the walls and floors are wafer thin, can hear the people in the next room talking on their phone. Person above me sounded like they must have weighed 500lbs. I was 2 rooms away from the elevator, but can hear it every time it went up and down. This hotel has poor sound insulation. Business computer room - Both PCs were loaded with malware and obviously user installed items such as toolbars. I could not print a boarding pass because it would time out. The two people ahead of me were quite apparently not doing business, as one was on Facebook. Management needs to clean this up and allow it only for business purposes and not for unlimited web browsing. Terrible location for any type of Restaurant, and hard to get in and out of traffic. Cable TV selection was very limited to less than 40 channels. Breakfast was above expectations. Bed was very comfortable. The choices for lodging in this area is very limited.

We only stayed 1 night, but we were very pleased with the accomodations. The hotel was very clean, quiet and the service was excellent. The breakfast buffet was perfect as well.

The experience was great, it was my first time making my wn arrangements at a hotel. It was very comfortble, and the heated pool ws awesome. The staff was helpful, nd the only problem was out of their hands, because the card door opening system wasn't working correctly. Other thn that we (my friend and I) Enjoyed a great stay and restful sleep. My friend keeps excliming bout how much they enjoyed the trip, and so do I. Not the perfect hotel but very close.

The hotel is new, and in great condition. The rooms are spacious. My next-door neighbors were quite loud, and I could hear everything they said.

We took our kids to six flags for the weekend. the hotel was nice and the staff was excellent.. speedy check in and check out... we had a few requests and they helped us right away. the hotel was a few miles from the park, so it was real quiet, so that was nice. the only thing that i did not like was the pool. real small and no hot tub. if other guests were there it would not be a enjoyable swim.

Southampton Rd Westfield MA

Hotel highlights

  • Free full breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

Located within 2 miles (3 km) of Westfield River, Hampton Inn by Hilton Westfield is within 3 miles (5 km) of Baystate Noble Hospital. This 86-room hotel welcomes guests with conveniences like free breakfast, an indoor pool, and free in-room WiFi.


Dining

Start your day off right with a free full breakfast, served each morning from 6:00 AM to 10:00 AM.


Rooms

The 86 rooms have an array of amenities, including coffee makers, free newspapers, and free local calls. 32-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Video-game consoles, ironing boards, and desks are also available.


Property features

Guests of Hampton Inn by Hilton Westfield have access to an indoor pool, a gym, and free WiFi in public areas. A stay here includes free parking. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. Additional amenities include coffee/tea in a common area, a microwave in a common area, and free newspapers.

Room options

Room, 1 King Bed, Accessible, Bathtub

1 King Bed | Sleeps 4

Room, Multiple Beds, Refrigerator

2 Queen Beds and 1 Double Sofa Bed | Sleeps 6

Room, 2 Queen Beds, Refrigerator

2 Queen Beds | Sleeps 4

Room, 2 Queen Beds, Accessible, Bathtub

2 Queen Beds | Sleeps 6

Guest reviews for Hampton Inn by Hilton Westfield

Everyone (4) Business (2) Couples (7) Family (6) Friends (1)
5
Family

Great staff and rooms! The pool unfortunately was out of order and that is why we booked that hotel so that was disappointing. The food was fine and it made it easy in the mornings for us to get up grab something to eat and go! We will definitely go back! Again, the staff was fantastic:)

By on Nov 19, 2021

Review comment responded on Jan 3, 2022

Thank you so much for taking the time to provide us with us positive feedback from your stay! We hope to see you again in the future!

2
Partner Couples

big room. Poor lighting! Pillows too flat and soft. Shower pressure poor. Door to bathroom super heavy and difficult to move. No breakfast as advertised! .

By on Jul 5, 2021

4
Everyone

By on Mar 2, 2021

Review comment responded on Mar 12, 2021

Thank you so much for taking the time to provide us with feedback from your stay. We hope to see you again in the future!

5
Partner Couples Business Business

Very nice hotel. Staff is amazing. Very helpful. Rooms are nice and new

By on Jan 12, 2020

Review comment responded on Jan 13, 2020

Thank you for taking the time to post your feedback on your stay with us. We are grateful to our staff for their hard work! We appreciate your kind words and hope to see you back again soon!

1

poor management

Everyone

Personnel are poorly trained - claimed my reservation was done properly

By , from Pocono mt on Sep 28, 2017

5
Everyone

Excellent Clean Great staff Well appointed Good value

By on Sep 2, 2017

3

just "ok"

Everyone

No frills, room had an unusual odor - rugs need to be cleaned or the room needs a good airing!!

By on Jun 16, 2016

5

perfect for what we needed

Couples

Was in town for my brother's 50th. . .was a perfect location.

By on Jan 22, 2016

4

great location, easy to find.

Couples

Great location, easy to find. Check in was fast, room was clean and comfortable. Overall, it was a pleasant experience.

By on Sep 22, 2014

5

very nice but bed hard

Couples

spacious clean room well decorated breakfast fairly good

By on Jul 24, 2014

Hampton Inn by Hilton Westfield

39 Southampton Rd, Westfield, MA 01085
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