Skip to main content
Beginning of main content

Recent guest reviews

Fue agradable la estancia, solicité un cambio de habitacion al inicio, olia a cigarrillo, inmediatamente me hicieron el cambio por una habitacion libre de olores y estuvo muy bien, la atencion fué excelente, además es seguro y confortable, tiene establecimientos de comida y paseos cerca, la pasé genial. Volveria a este sitio

The staff is very helpful, Good location, Nice and quiet,

It was very run down, there was trash in the parking lot and walkways. The room was dirty with zero amenities. I would be very hard pressed to stay here again. Disappointing.

Space and staff was great, but that was about it. Smelled horribly like cigarette smoke. Damage to living room floor, missing cover over bathroom light, handle broken off oven door. Only working light in bathroom was on a 15 minute timer that had to be turned on outside the bathroom. Not any bedding for the futon even though reservation was for 5 people. Property is in need of repair.

The property needs some maintenance and upkeep, but overall the stay was good. Everything worked as it should, it was clean and was just right for an extended stay.

Like a clean studio. Was stunned at the rooms. Very nice place to stay

It was roomy and had everything we needed, but there were a few cosmetic issues-but the bad part was there was no heat. Enjoyed the place, it was clean and quiet

Terrible experience ...I’ve stayed here many time over the past few years. This time was different...the room was so disgusting. It smelled bad! The carpet was so nasty you wouldn’t put your bare feet on it. The bathtub was really bad! No shower because of the filth. The dishes were dirty the kitchen floor was sticky..I could go on and on but what’s the point...don’t even consider this place!

Very dated. My room smelled of smoke. Price was cheap. I see why now

There was plenty of space to visit with family. However, the property is older and seems to be surrounded by some sketchy people. It is affordable and it was OK, but don't expect anything nice. I was not impressed with how unclean the place was, the cleaning crew could use a refresher.

Hot Tub and Pool a plus. My room had a working fireplace (I will remember that this fall). Good size kitchenette. Dishes for 2. Ice maker in freezer. No cookware.

Room was large. Full fridge and freezer was great

There was a sock behind the TV, a towel behind one of the bathroom doors, the dishes smelled like they'd been sitting in the washer for weeks and some of the furniture reeked of perfume. I also had to get a new key for the second night because they only programmed the first key for 1 night.

The service was amazing and the room itself was wonderful

This is our second time staying here. I was alarmed to see they were taking a copy of my credit card even though I prepaid. I have never in my life had someone keep a copy of my card. Then for the breakfast we had to yell for someone to come up to get items cause they weren't set out after about 10 minutes of waiting and no one coming up we had to get them ourselves then finally the guy came from the back saying he was washing laundry... At check in I had to yell for someone to come up front to check me in. There was no bell to ring and I could hear them in the back so I know they could hear me in the front.

E Raynell Pl Springfield MO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool
  • 24-hour business center

Located within a 5-minute walk of Battlefield Mall, Arbor Suites at the Mall is within a 15-minute stroll of Clarke Surgical Center. This 80-room aparthotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and free self parking.


Rooms

Each apartment is air-conditioned and features a kitchen and a balcony, and there's space to spread out with a dining area and a sitting area. A TV comes with cable channels, and guests can stay connected with wired Internet and free WiFi. The bathroom offers hair dryers and free toiletries. Other standard amenities include a coffee maker, free local calls, and an ironing board.


Property features

At Arbor Suites at the Mall, guests have access to an outdoor pool, a spa tub, and free WiFi in public areas. There's free parking if you drive. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.

Room options

Studio Suite

1 King Bed | 1 Double Sofa Bed | Sleeps 4

Standard Suite, Multiple Beds

2 Double Beds and 1 Double Sofa Bed | Sleeps 6

Studio Suite, Accessible

1 King Bed | 1 Double Sofa Bed | Sleeps 4

Penthouse

1 King Bed, 2 Twin Beds and 1 Double Sofa Bed | Sleeps 5

Guest reviews for Arbor Suites at the Mall

Everyone (28) Couples (14) Business (3) Family (34) Friends (4)
4
Partner Couples

Fue agradable la estancia, solicité un cambio de habitacion al inicio, olia a cigarrillo, inmediatamente me hicieron el cambio por una habitacion libre de olores y estuvo muy bien, la atencion fué excelente, además es seguro y confortable, tiene establecimientos de comida y paseos cerca, la pasé genial. Volveria a este sitio

By on Aug 29, 2021

Review comment responded on Aug 30, 2021

Jitty, thank you for taking the time to review your stay with us. We hope to see you the next time you are in the area!

4
Everyone

By on Jun 8, 2021

Review comment responded on Jun 24, 2021

Thank you for taking the time to rate your stay with us. I am glad to see you enjoyed it! We will see you the next time you are in Springfield.

2
Everyone

By on May 20, 2021

Review comment responded on Jun 24, 2021

Thank you for taking the time to rate your stay with us. I do apologize that it was not pleasant. We would love to hear more about how to improve for the future to ensure guest satisfaction! We hope to see you the next time you are in Springfield.

5
Family

The staff is very helpful, Good location, Nice and quiet,

By on May 18, 2021

Review comment responded on Jul 7, 2021

Thank you so much for staying with us!

2
Everyone

It was very run down, there was trash in the parking lot and walkways. The room was dirty with zero amenities. I would be very hard pressed to stay here again. Disappointing.

By on Apr 6, 2021

Review comment responded on Apr 30, 2021

Thank you for taking the time to review your stay with us. I do apologize for the issues you encountered during your stay and I would like to assure you they are being addressed! I hope the next time you are in town, you choose to give us another try to show you how your stay should be!

3
Family Family

Space and staff was great, but that was about it. Smelled horribly like cigarette smoke. Damage to living room floor, missing cover over bathroom light, handle broken off oven door. Only working light in bathroom was on a 15 minute timer that had to be turned on outside the bathroom. Not any bedding for the futon even though reservation was for 5 people. Property is in need of repair.

By on Feb 9, 2021

4
Business Business

The property needs some maintenance and upkeep, but overall the stay was good. Everything worked as it should, it was clean and was just right for an extended stay.

By on Feb 6, 2021

Review comment responded on Mar 25, 2021

Thank you for taking the time to write a review! We are glad you enjoyed your stay!

5
Family Partner Couples

Like a clean studio. Was stunned at the rooms. Very nice place to stay

By on Jan 26, 2021

Review comment responded on Mar 25, 2021

Thank you so much for staying with us!

1
Everyone

By on Jan 10, 2021

3
Everyone

By on Nov 27, 2020

url importing http://sso-opn.orbitz.com/Springfield-Hotels-Arbor-Suites-at-the-Mall.h24472-p2.Hotel-Reviews
There was an error importing /Springfield-Hotels-Arbor-Suites-at-the-Mall.h24472-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://sso-opn.orbitz.com/Springfield-Hotels-Arbor-Suites-at-the-Mall.h24472-p2.Hotel-Reviews

Frequently asked questions