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Recent guest reviews

First of all, I called directly to the place to ask if they had early check-in and was told 3PM was the earliest. I show up at that time and then am told they don’t check in until 4PM and “besides, the room isn’t ready because they’re sanitizing it.” After waiting for the room to be ready I finally check in. The first thing I notice when I was lo in is the horrible cigarette smell. I was suppose to get a non-smoking room but the room was clearly penetrated in smoke. Then o go to the bed and turn over the sheets and there’s hair on the pillows and in the sheets. I couldn’t get another room because they were “booked on a Sunday” or I’d have to pay an additional fee. Definitely not sanitized and I don’t think they even switched out my sheets. I felt gross sleeping there and I couldn’t wait to get out and shower in a different place.

This whole establishment is disgusting

Most of the staff tried

The toilet was not clean when we got there!!!! I can deal with the place being old but not dirty!

near shopping areas

The room was very run down. Plastic cups for coffee, sink did not drain, hole in shower wall, batteries in tv remote were held in with scotch tape, very dirty floor

I was there for 3 days and met 4 staff members and they were so friendly and accommodating. The only ding I would say was there was only coffee and juice available for the morning breakfast, but overall it was a great clean place

Comfortable and clean relaxing good programs on TV

it was nice, I would refer a friend and stay again.

Room was a reasonable size and clean, but "tired-looking". Toilet kept coming on and off all night. and had stains on the inside. Wash basin faucet not working correctly, making it difficult to turn on and off. Breakfast was mostly breads and pastries -- not something we eat. They were out of yogurt until the next day. I ended up having a hard boiled egg and coffee -- my wife had only the coffee.

The man working when we checked in was great. He was very friendly and chatty. It’s sad to say that our interaction with him was the only positive experience we had at this hotel. Our room was nothing like what is pictured on the hotels website. It was more like a nasty dirty run down two bedroom apartment. I found a dirty towel in one of the bedroom closets, the lock on the bathroom got stuck anytime anyone used it, the kitchen had a sour smell in it, and if you walked around without shoes on your socks turned black with how dirty the floor was. I seriously question if housekeeping actually gave us clean sheets and towels. Nothing that should be white was white. In the morning before we left we stopped in the lobby to check out the free breakfast. There weren’t any plates or bowls and finding an employee to ask for help was a challenge. When an employee was found she mumbled and walked away as if requesting plates and bowls was ridiculous. Needless to say we won’t be staying at any Ramada locations after this stay. One good employee doesn’t make up for the false advertising, dirtiness and other rude employee.

We found a sock under the sink and a beer in the freezer. The room was obviously not cleaned. There was no chair for the desk along with no writing pen anywhere. The carpet seemed like it was from the 80's. The alarm clock was broken. The remote wouldnt turn the tv on or off just change channels and volume (not that big of a deal but compound everything). I usually dont write reviews but this room was very disappointing for the price. About the only thing i can say positive about it was that the water pressure was great. Will definitely never be staying there again.

People hanging out in back vacant parking lot. Some sleeping in cars.

Broken security lock, broken desk chair, room was not checked for garbage, need of towels, bed not made after my first night and before my second night. TV remote was not operational to tUrn on and off, it did change channels and volume. Evening clerk Sarah, said they do not service rooms until you have stayed 3 nights. She did come up to my room and emptied the garbage and offered more towels if needed. Front desk manager, Jamie, when I checked out said they don’t change the sheets till 3 days but room should have been serviced.

N Sullivan Rd Spokane Valley WA

Hotel highlights

  • Close to Spokane Valley Mall
  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Located within a mile (2 km) of Spokane Valley Mall, Ramada by Wyndham Spokane Valley is within 3 miles (5 km) of MultiCare Valley Hospital. This 76-room hotel has conveniences like free breakfast, free in-room WiFi, and free self parking.


Dining

Free buffet breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 6:00 AM to 10:00 AM.


Rooms

All 76 rooms provide microwaves, coffee makers, and free local calls. Guests can expect free WiFi and TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Safes, ironing boards, and desks are also standard.


Property features

At Ramada by Wyndham Spokane Valley, guests have access to a gym, free WiFi in public areas, and conference space. You can take advantage of free parking if you drive. The front desk is staffed 24 hours a day to help with securing valuables and luggage storage. Additional amenities include a business center, coffee/tea in a common area, and a terrace.

Room options

Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Room, 2 Queen Beds, Accessible, Non Smoking

2 Queen Beds | Sleeps 4

Efficiency, Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 6

Room, 1 Queen Bed, Non Smoking

1 Queen Bed | Sleeps 2

Guest reviews for Ramada by Wyndham Spokane Valley

Everyone (25) Couples (3) Family (10)
2
Business Business

First of all, I called directly to the place to ask if they had early check-in and was told 3PM was the earliest. I show up at that time and then am told they don’t check in until 4PM and “besides, the room isn’t ready because they’re sanitizing it.” After waiting for the room to be ready I finally check in. The first thing I notice when I was lo in is the horrible cigarette smell. I was suppose to get a non-smoking room but the room was clearly penetrated in smoke. Then o go to the bed and turn over the sheets and there’s hair on the pillows and in the sheets. I couldn’t get another room because they were “booked on a Sunday” or I’d have to pay an additional fee. Definitely not sanitized and I don’t think they even switched out my sheets. I felt gross sleeping there and I couldn’t wait to get out and shower in a different place.

By on Oct 5, 2021

Review comment responded on Oct 6, 2021

Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. The fact that we have failed to meet your full expectations is disappointing and we are determined to work even harder towards ensuring that each guest enjoys a great experience. Please reach out to us so we can gather more information and investigate this matter. I hope you will find your expectations to be far surpassed if you ever return to the area, we would like to invite you back for another stay.

1
Family

This whole establishment is disgusting

By on Aug 17, 2021

Review comment responded on Aug 20, 2021

Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

1
Everyone

Most of the staff tried

By on Aug 1, 2021

Review comment responded on Aug 3, 2021

Thank you for taking the time to write a review. We are saddened to hear that we fell short of your expectation due to the service you received from the hotel staff during your stay. We always desire for our valued guests experience to be outstanding. Your feedback is greatly appreciated. We hope that you will give us the opportunity to redeem ourselves and deliver a seamless experience on your next stay.

1
Family with small children

The toilet was not clean when we got there!!!! I can deal with the place being old but not dirty!

By on Jul 27, 2021

Review comment responded on Jul 28, 2021

Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement and I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuing improvements.

2
Everyone

near shopping areas

By on Jun 22, 2021

Review comment responded on Jun 24, 2021

We are all thrilled to learn that you enjoyed such a pleasant experience with us. I'm glad to hear that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! We enjoy sharing these reviews with our staff and we all look forward to seeing you again.

1
Family

The room was very run down. Plastic cups for coffee, sink did not drain, hole in shower wall, batteries in tv remote were held in with scotch tape, very dirty floor

By on Jun 20, 2021

Review comment responded on Jun 21, 2021

I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.,

5
Family

I was there for 3 days and met 4 staff members and they were so friendly and accommodating. The only ding I would say was there was only coffee and juice available for the morning breakfast, but overall it was a great clean place

By on Aug 22, 2020

Review comment responded on Aug 23, 2020

Thanks for staying with us and we are glad you had a great stay. We appreciate you taking the time to respond to the guest survey. Ramada by Wyndham Spokane Valley.

4
Everyone

By on Aug 17, 2020

Review comment responded on Aug 19, 2020

Thanks for staying with us at Ramada. We appreciate your feedback.

5
Everyone

By on Mar 19, 2020

Review comment responded on Mar 19, 2020

Thank you for staying with Ramada by Wyndham Spokane Valley. We appreciate your business and your feedback.

5
Family Family

Comfortable and clean relaxing good programs on TV

By on Feb 29, 2020

Review comment responded on Mar 3, 2020

We value your feedback, Thank you for staying with us!

Ramada by Wyndham Spokane Valley

905 N Sullivan Rd, Spokane Valley, WA 99037
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