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Recent guest reviews

Everything is fine

This place is a rip-off like I’ve never seen before anywhere else in the world. They are advertising big bright rooms with big windows, and later put the guests in a tiny windowless hole. When asked about the photos of the room they display on their websites, the answer is: “Oh, that was only for illustration purposes”... no refrigerator, room not clean, highly arrogant, obnoxious and hostile staff, disgusting and unclean food (served when already cold), etc. etc.... and that comes for 270 Singaporean dollars. This is Outrageous, to say it mildly. It’s cheating on customers and should not be allowed to further operate under the given circumstances.

This hotel cannot be compared with normal hotel stay. Only redeeming factor of this hotel is the convenience of location for catching flights from terminal 3. A coupon for a meal is provided with the stay at the adjoining lounge. Quality of food and service at this cafeteria is worse than any fast food restaurant in the US.

We were very tired about a 16 hour flight. We had a 12 hour lay over so this was wonderful. The hotel was central in the airport, clean and quiet. We arrived at our final destination rested and relaxed. Breakfast was fine too.

Overall the hotel was quiet and we were able to get some sleep before proceeding to our next flight, however I wasn't happy with the check-in staff and the bathroom condition. There were 2 ladies when we entered and although they looked up at us they turned their faces like no one is there. No eye contact, no greeting and I wasn't informed that I'm eligible for a coupon to the loung until I found out by myself from the reservation confirmation. The bathroom had a bad smell, door was getting stuck, no amenities except for 1 shower cap (we were 3 in the room) and a comb with a note to call reception if we need anything, no hand towel and shampoo dispenser was hardly dispensing any shampoo. Having said that, my daughter forgot her phone at the hotel and we came back running and the cleaning staff was giving it to the receptionist at the same time, we thank them for this

My daughter traveled when I had made a booking, I had informed the hotel of our changed plans that she will be coming alone, yet they told her that she needs to be with others to stay in the room. She just said they are coming later but seems not good communications between staff members. I have sent them emails which have been answered by them. They should have been aware of who would be in that room and whom to expect.

Good in general except there is no slipper for comfort and convenient.

My wife and I were transiting from US to Bali with a 16 hour lay over in Singapore. Arrived at Midnight and checked out for A day of sight seeing. Booked on line, and check in was easy. Room was spotless. Bed comfy, shower fantastic.

Singapore Changi Airport, PTB3 Singapore

Hotel highlights

  • Free WiFi in rooms and public areas
  • Fitness center
  • 24-hour front desk

Located in Changi, Ambassador Transit Hotel Terminal 3 is within a 10-minute drive of popular attractions such as East Coast Park and Singapore Expo. The 66 rooms at this hotel include coffee makers, TVs, and premium bedding.


Dining

Start your day off with buffet breakfast, available for a fee.


Rooms

All 66 recently renovated rooms provide coffee makers, free local calls, and free bottled water. Guests can expect free WiFi and 40-inch TVs. Beds are dressed in premium bedding and pillow menus, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Desks are also available.


Property features

Guests of Ambassador Transit Hotel Terminal 3 enjoy features like a gym, free WiFi in public areas, and express check-in. Front-desk staff are standing by 24/7 to assist with any requests.

Room options

Single Room (12 Hours Usage)

1 Twin Bed | Sleeps 1

Triple Room (6 Hours Usage)

1 Queen Bed and 1 Twin Bed | 3 Twin Beds | Sleeps 3

Triple Room (12 Hours Usage)

1 Queen Bed and 1 Twin Bed | 3 Twin Beds | Sleeps 3

Twin Room (6 Hours Usage)

2 Twin Beds | Sleeps 2

Guest reviews for Ambassador Transit Hotel Terminal 3

Everyone (7)
5
Everyone

Everything is fine

By on Nov 24, 2021

1
Business Business

This place is a rip-off like I’ve never seen before anywhere else in the world. They are advertising big bright rooms with big windows, and later put the guests in a tiny windowless hole. When asked about the photos of the room they display on their websites, the answer is: “Oh, that was only for illustration purposes”... no refrigerator, room not clean, highly arrogant, obnoxious and hostile staff, disgusting and unclean food (served when already cold), etc. etc.... and that comes for 270 Singaporean dollars. This is Outrageous, to say it mildly. It’s cheating on customers and should not be allowed to further operate under the given circumstances.

By , from Bangkok on Jan 14, 2021

5
Everyone

By on Oct 22, 2019

2
Business

This hotel cannot be compared with normal hotel stay. Only redeeming factor of this hotel is the convenience of location for catching flights from terminal 3. A coupon for a meal is provided with the stay at the adjoining lounge. Quality of food and service at this cafeteria is worse than any fast food restaurant in the US.

By , from Folsom, CA on Apr 11, 2018

5

a good place to stay in transit

Everyone

We were very tired about a 16 hour flight. We had a 12 hour lay over so this was wonderful. The hotel was central in the airport, clean and quiet. We arrived at our final destination rested and relaxed. Breakfast was fine too.

By , from San Francisco on Jan 23, 2018

3

meets expectations

Everyone

Overall the hotel was quiet and we were able to get some sleep before proceeding to our next flight, however I wasn't happy with the check-in staff and the bathroom condition. There were 2 ladies when we entered and although they looked up at us they turned their faces like no one is there. No eye contact, no greeting and I wasn't informed that I'm eligible for a coupon to the loung until I found out by myself from the reservation confirmation. The bathroom had a bad smell, door was getting stuck, no amenities except for 1 shower cap (we were 3 in the room) and a comb with a note to call reception if we need anything, no hand towel and shampoo dispenser was hardly dispensing any shampoo. Having said that, my daughter forgot her phone at the hotel and we came back running and the cleaning staff was giving it to the receptionist at the same time, we thank them for this

By , from Dubai, UAE on Sep 15, 2017

5
Everyone

My daughter traveled when I had made a booking, I had informed the hotel of our changed plans that she will be coming alone, yet they told her that she needs to be with others to stay in the room. She just said they are coming later but seems not good communications between staff members. I have sent them emails which have been answered by them. They should have been aware of who would be in that room and whom to expect.

By on Apr 18, 2017

4

convenient hotel for transit

Everyone

Good in general except there is no slipper for comfort and convenient.

By , from China on Mar 7, 2017

4

works for me!

Everyone

My wife and I were transiting from US to Bali with a 16 hour lay over in Singapore. Arrived at Midnight and checked out for A day of sight seeing. Booked on line, and check in was easy. Room was spotless. Bed comfy, shower fantastic.

By , from Connecticut on Oct 5, 2016

Ambassador Transit Hotel Terminal 3

Singapore Changi Airport, PTB3, Singapore, 918155
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