Skip to main content
Beginning of main content

Recent guest reviews

Great location and place to stay! O

The property was very clean and spacious. The pools were a bit small but overall very fun

Beware of the extended time needed to check-in due to being sent to "concierge" to get extra keys to the room and be pressured into signing up for their sales presentation, even after you respectfully and politely decline. I had 4 small children in the care very hungry and tired after a long car ride and they would not listen when I kept saying I needed to get the keys and go. Insisted on gathering my information and screening me. They wouldn't give you the extra room key or "wristbands" without going through this step. Really upset me after a 10 hour car ride with small children. Then the staff lady wanted to argue with me that I was pre registered for the presentation, even though I just reserved the room through Orbitz a few days prior. She went back and forth with me and I just wanted to get the heck out of there and go to my room and feed my kids.

The rooms provide a good amount of space for families and some privacy for parents. The staff was friendly but I felt like everything was a sales pitch. They asked me the same questions three times during check in. Our room was on the bottom floor and was a little dirty. My wife wasn’t happy that there were a lot of spiders. Most of the amenities were closed due to COVID-19 so I cannot really rate the amenities. We may have enjoyed the room more if it were on an upper floor. We felt like we were in the basement.

Getting a parking pass was time consuming as the marketing folks issuing the pass won’t take “no” for an answer.

Randy and James were awesome and very helpful. We wll definitely come back next year

Liked the size of the room and liked having kitchen and laundry. Liked the pool. The carpets might need more frequent cleaning. I'm not a neat freak, *but* at home we can walk around in socks all day (on the carpet) and they stay white. At this place, socks get visibly dirty from being worn around the room for just an hour or so.

I like the room where we stay there is plates spoons , all utensil basically that you will need. So if you forgot some stuff its already provided on the room.The room is spacious and furniture is top of the line. Confious on how to set up TV. Would be nice if there is direction how to set it up. The main pool outside is close is under renovation for month of June, So that a big dissapointment. The stuff are so friendly, they let us to check in early. All in all is a great experice for our family.

The amenities were great . Nice location,friendly staff

Excelent place for family trips. outlet is very near and a ton of things to do.

Our room was beautiful and absolutely perfect for our needs.

Went in Oct bac again in Dec. Close to Dollywood. And a good price for the stay

Collier Drive Sevierville TN

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • 2 outdoor pools and 2 indoor pools
  • Fitness center

Tanger Outlets is within 2 miles (3 km) of Club Wyndham Smoky Mountains while other popular attractions such as Titanic Museum are within 3 miles (5 km). This 558-room, 3-star hotel welcomes guests with 2 indoor and 2 outdoor pools and conveniences like free in-room WiFi.


Rooms

All 558 accommodations afford space to spread out with living rooms and dining areas. TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Washers/dryers, microwaves, and refrigerators are other standard amenities. Limited housekeeping is available.


Property features

Guests of Club Wyndham Smoky Mountains have access to 2 indoor pools, 2 outdoor pools, and a children's pool. If you drive, take advantage of free parking. Front-desk staff can answer questions 24/7, and assist with tours or tickets, dry cleaning/laundry, and securing valuables. Other amenities at this family-friendly hotel include a gym, a sauna, and free WiFi in public areas.

Room options

Condo, 2 Bedrooms

1 King Bed, 2 Double Beds and 1 Queen Sofa Bed | Sleeps 6

Condo, 1 Bedroom

1 King Bed and 1 Queen Sofa Bed | Sleeps 4

Guest reviews for Club Wyndham Smoky Mountains

Everyone (8) Family (6)
5
Everyone

Great location and place to stay! O

By on Oct 9, 2021

Review comment responded on Oct 12, 2021

Thank you for the great five-star review of our resort! I truly appreciate your kind words regarding our resort and location. We are glad that you enjoyed your stay and hope you will visit us again in the near future!

5
Family

The property was very clean and spacious. The pools were a bit small but overall very fun

By on Aug 14, 2021

Review comment responded on Aug 14, 2021

Thank you for the great five-star review of our resort! I truly appreciate your kind words regarding the cleanliness of our resort. I also appreciate your feedback regarding the size of our pools. We are glad that you enjoyed your stay and hope you will visit us again in the near future!

5
Everyone

By on Feb 14, 2021

Review comment responded on Mar 1, 2021

Thank you for the great five-star review of our resort! We are glad that you enjoyed your stay and hope to see you again very soon.

4
Family with small children

Beware of the extended time needed to check-in due to being sent to "concierge" to get extra keys to the room and be pressured into signing up for their sales presentation, even after you respectfully and politely decline. I had 4 small children in the care very hungry and tired after a long car ride and they would not listen when I kept saying I needed to get the keys and go. Insisted on gathering my information and screening me. They wouldn't give you the extra room key or "wristbands" without going through this step. Really upset me after a 10 hour car ride with small children. Then the staff lady wanted to argue with me that I was pre registered for the presentation, even though I just reserved the room through Orbitz a few days prior. She went back and forth with me and I just wanted to get the heck out of there and go to my room and feed my kids.

By on Jan 26, 2021

Review comment responded on Jan 27, 2021

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Your comments regarding your recent sales and marketing experience has been forwarded to our local sales leadership team for review. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great resort experience that so many of our guests have grown so fond of.

3
Everyone

By on Jun 29, 2020

Review comment responded on Jun 30, 2020

Thank you for taking the time to rate your recent stay. While I wish you had a better experience, it is our guest's feedback that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great resort experience that so many of our guests have grown so fond of.

3
Family Family with small children Family

The rooms provide a good amount of space for families and some privacy for parents. The staff was friendly but I felt like everything was a sales pitch. They asked me the same questions three times during check in. Our room was on the bottom floor and was a little dirty. My wife wasn’t happy that there were a lot of spiders. Most of the amenities were closed due to COVID-19 so I cannot really rate the amenities. We may have enjoyed the room more if it were on an upper floor. We felt like we were in the basement.

By on Jun 23, 2020

Review comment responded on Jun 24, 2020

Thank you for taking the time to share your feedback. I apologize for any inconvenience you experienced with the location of your unit and the limited amenities available due to the pandemic and maintaining social distancing. Your comments allow me the opportunity to improve in these areas going forward. I trust you will visit us again in the future and allow us to show you our exceptional service that so many of our guests have grown fond of.

4
Everyone

Getting a parking pass was time consuming as the marketing folks issuing the pass won’t take “no” for an answer.

By on Sep 22, 2019

Review comment responded on Oct 10, 2019

Thank you for the great review of our resort! I truly appreciate your feedback regarding your experience with our marketing partners. We are glad that you enjoyed your stay and hope you will visit us again in the near future! Sincere Regards, Tammie Mauter General Manager - Resort Operations

5
Family with small children Friends Family

Randy and James were awesome and very helpful. We wll definitely come back next year

By on Sep 17, 2019

Review comment responded on Sep 18, 2019

Thank you for the great review of our resort! I truly appreciate your kind words regarding Randy and James and I will make sure to share your comments with them. We are glad that you enjoyed your stay and hope you will visit us again in the near future! Sincere Regards, Tammie Mauter General Manager - Resort Operations

4
Everyone

Liked the size of the room and liked having kitchen and laundry. Liked the pool. The carpets might need more frequent cleaning. I'm not a neat freak, *but* at home we can walk around in socks all day (on the carpet) and they stay white. At this place, socks get visibly dirty from being worn around the room for just an hour or so.

By on Aug 25, 2019

Review comment responded on Aug 27, 2019

Thank you for the great review of our resort! I truly appreciate your feedback regarding the cleanliness of the carpet in your condo. We are glad that you enjoyed your stay and hope you will visit us again in the near future! Sincere Regards, Tammie Mauter General Manager - Resort Operations

5
Family with small children Family

I like the room where we stay there is plates spoons , all utensil basically that you will need. So if you forgot some stuff its already provided on the room.The room is spacious and furniture is top of the line. Confious on how to set up TV. Would be nice if there is direction how to set it up. The main pool outside is close is under renovation for month of June, So that a big dissapointment. The stuff are so friendly, they let us to check in early. All in all is a great experice for our family.

By , from Biloxi on Jun 21, 2019

Review comment responded on Aug 15, 2019

Thank you for the great five-star review of our resort! I truly appreciate your kind words regarding our resort and amenities. Also, your feedback regarding the unit television will assist us in future improvement decisions. We are glad that you enjoyed your stay and hope you will visit us again in the near future! Sincere Regards, Tammie Mauter General Manager - Resort Operations

Club Wyndham Smoky Mountains

308 Collier Drive, Sevierville, TN 37862
url importing http://sso-opn.orbitz.com/Sevierville-Hotels-Club-Wyndham-Smoky-Mountains.h990921-p2.Hotel-Reviews
There was an error importing /Sevierville-Hotels-Club-Wyndham-Smoky-Mountains.h990921-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://sso-opn.orbitz.com/Sevierville-Hotels-Club-Wyndham-Smoky-Mountains.h990921-p2.Hotel-Reviews

Frequently asked questions