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Recent guest reviews

I like the food🤗 and the customer service👍 I recomend to do something about how to enter to the hotel property from north to south from maximo gomez Avenue, is terribly and you have to go to far,just to enter the hotel. They have the money, and power to change that.

I ILKE THE PROFESSIONAL AND FAMILY WITH ALL THE EMPLOYEES IN THE HOTEL. I DONT LIKE TOO MANY DAYS THE WATER IN THE ROOM WAS COOL.

I liked all the services except the laundry. They pick your clothes up at your room. They make you pick up your clothes at the front desk. They should return your clothes to your room and receive payment. They should not have the customer going all over the hotel to get his or her clothes back. If room service can bring you food and receive payment. The laundry should do the same. It is a service like getting food.

nothing

What I’ve always liked about this property is its proximity to all that interests me.

terrible security and incompetent manerger ... will never return to this hotel

I particularly liked the friendliness of the staff

What I liked the most is that even though we are dealing with a pandemic and the hotel recently reopen managers and staffs go above and beyond to make you feel comfortable,

Rug little dirty but the room ok and the personal it’s very nice

The rooms were nice and big. I liked everything except that I forgot my mask and they didn't have any to provide for me, and they

The vip offers a variety of things to use while you stay for a fair price at day.

me encanto la propriedad todo facil para encontrar y limpio

The staff was great and the property offers a lot of amenities for your dollars unlike Courtyard by Marriott.

Clean rooms and friendly staff Everyone was very friendly and helpful

Maximo Gomez-Esq 27 de Febrero Santo Domingo Distrito Nacional

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining
  • Casino

Located in Miraflores, Barceló Santo Domingo is a leisurely stroll from popular sights such as Eduardo Brito National Theater and Centro Olimpico. This 218-room, 4-star hotel has 2 outdoor pools along with a casino and 2 restaurants.


Dining

Enjoy dining at Kyoto, one of 2 onsite restaurants. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. Start each morning with buffet breakfast, available for a fee from 7 AM to 10 AM.


Rooms

All 218 air-conditioned accommodations feature a separate bedroom. Plasma TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers, free toiletries, and bathrobes. Minibars, coffee makers, and free newspapers are also standard.


Property features

Guests of Barceló Santo Domingo have access to 2 outdoor pools, a casino, and a nightclub. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for USD 50 per person roundtrip. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, luggage storage, and concierge services. Other amenities at this family-friendly hotel include a children's pool, a gym, and free WiFi in public areas.

Room options

Superior Room

1 King Bed | Sleeps 2

Superior Executive Room

1 King Bed | Sleeps 2

Superior Premium Level Room

1 King Bed | Sleeps 2

Guest reviews for Barceló Santo Domingo

Everyone (46) Couples (3) Family (21)
4
Everyone

I like the food🤗 and the customer service👍 I recomend to do something about how to enter to the hotel property from north to south from maximo gomez Avenue, is terribly and you have to go to far,just to enter the hotel. They have the money, and power to change that.

By on Oct 5, 2021

Review comment responded on Oct 5, 2021

Dear Mr. Bienvenido: We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. With respect to your suggestion of the hotel entrance, we will take it into consideration, thank you for your constructive criticism because it helps us to improve every day and offer a high-quality service to our clients. Thank you again for making us your choice hotel in this occasion, we look forward to serving you again soon.

4
Everyone

I ILKE THE PROFESSIONAL AND FAMILY WITH ALL THE EMPLOYEES IN THE HOTEL. I DONT LIKE TOO MANY DAYS THE WATER IN THE ROOM WAS COOL.

By on Jul 28, 2021

Review comment responded on Jul 28, 2021

Dear Guest: Thank you very much for sharing this great review of your recent stay at Barceló Santo Domingo. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Please accept our sincerest apologies for the imperfections you describe in your review, all rooms reserved for new arrivals are per standard double checked by our head of housekeeping to ensure that everything is functional and spotless for our guests, clearly we were not performing to our usual standard on this occasion and we regret not being immediately informed at reception so as to be able to intervene in no time for you to fully enjoy your stay in our hotel, for a future occasion, please do not hesitate to contact the reception desk for anything you may need, the team will do its utmost to find an immediate solution for you. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best Regards.

4
Everyone

I liked all the services except the laundry. They pick your clothes up at your room. They make you pick up your clothes at the front desk. They should return your clothes to your room and receive payment. They should not have the customer going all over the hotel to get his or her clothes back. If room service can bring you food and receive payment. The laundry should do the same. It is a service like getting food.

By on Jul 1, 2021

Review comment responded on Jul 2, 2021

Dear Guest: We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. we are very pleased to read that you did like our hotel. We do apologize for the problems you encountered in our procedure payment for our laundry service. there are absolutely no excuses for those details to be overlooked, we will make sure that the procedure will be verify. We are most concerned to read your remark nevertheless please rest assured that your review will be shared with our head of laundry department for information and further revision. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Best Regards.

2
Everyone

By on Jun 26, 2021

Review comment responded on Jul 14, 2021

Estimado Huésped: Apreciamos enormemente el tiempo dedicado a opinar sobre su reciente experiencia en nuestro hotel, en Barceló siempre nos esforzamos en superar las expectativas de nuestros clientes. Su comentario ayudará a nuestro equipo a alcanzar ese objetivo. Gracias una vez más por elegirnos, esperamos tener la oportunidad de servirle de nuevo en el futuro y poder superar sus expectativas Saludos Cordiales.

5
Everyone

nothing

By on Jun 26, 2021

Review comment responded on Jun 26, 2021

Estimado Huésped: Gracias por la alta valoración compartida luego de su reciente visita a nuestro Hotel Barceló Santo Domingo, estamos encantados de leer que pudimos cumplir con sus expectativas. Esperamos poder darle la bienvenida de nuevo muy pronto. Saludos Cordiales.

5
Everyone

What I’ve always liked about this property is its proximity to all that interests me.

By on Jun 17, 2021

Review comment responded on Jun 22, 2021

Dear Guest: 243 / 5000 Resultados de traducción We want to thank you for sharing this opinion about your recent stay at the Barceló Santo Domingo. We are delighted that you enjoyed your stay and that our unbeatable location has been to your liking and usefulness. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Best Regards.

1
Everyone

By on Apr 10, 2021

Review comment responded on Apr 21, 2021

Estimado Huésped, Gracias por el tiempo que ha dedicado en compartir su opinión sobre su reciente estancia en nuestro hotel Barceló Santo Domingo. Su detallada opinión nos ayudará a continuar mejorando la calidad de nuestros servicios. Sinceramente lamentamos leer acerca de que su estancia no fuera tan agradable como debería haber sido y estaríamos muy contentos de darle la bienvenida de nuevo en el futuro, asegurando de antemano nuestro máximo compromiso para hacer de su próxima experiencia algo inolvidable en todos los sentidos. Gracias una vez más por hacer de nosotros su hotel de elección, sin duda esperamos poder servirle de nuevo y tener la oportunidad de superar sus expectativas. Atentamente, Hotel Barceló Santo Domingo

1
Family Family

terrible security and incompetent manerger ... will never return to this hotel

By on Apr 7, 2021

Review comment responded on Apr 13, 2021

Dear Guest, We want to thank you for sharing your opinion of your recent stay at our Barceló Santo Domingo Hotel. We were most concerned to read your remarks on the service you experienced with our security staff whilst staying among us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests, nevertheless please rest assured that your review will be shared with our head of departments for information and further revision. The opinions of our guests give us the opportunity to see our hotel through their eyes, pointing out any service that may have room for improvement to optimize our future guests' stay. We hope you give us the opportunity again to make your stay as pleasant and peaceful as possible. We reiterate at your service for whatever you need. Sincerely, Barceló Santo Domingo Hotel

5
Everyone

I particularly liked the friendliness of the staff

By on Apr 3, 2021

Review comment responded on Apr 7, 2021

Dear Guest: Firstly, we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. We are grateful for your compliments towards our staff, whose kindness and helpfulness are one of our hotel's greatest strengths and we promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. Again, we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Best Regards.

4
Everyone

By on Mar 30, 2021

Review comment responded on Apr 13, 2021

Estimado Huesped, Gracias por la hermosa valoracion que compartió luego de su reciente visita a nuestro Hotel Barceló Santo Domingo, estamos encantados de leer que pudimos cumplir con sus expectativas. Ha sido un placer para nosotros. Atentamente, Hotel Barceló Santo Domingo

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