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Recent guest reviews

I liked the location but the room smelled like smoke and they couldn’t relocate us to a different room, the whole family felt ill the whole next day. Breakfast options were limited with no gluten free options at all. Amenity description describes breakfast with more robust options than what was provided.

Breakfast wasn't very good and the kitchen closed 20 minutes early so my son was not able to get food not even cereal or a drink.

I liked the location. The staff was very friendly. The hot breakfast was not very tasty. The bacon was super odd tasting. The elevator broke on our last day/night, but that is no one's fault. There needs to be a designated smoking area, there were way too many smokers in a non-smoking area. Overall, it was a nice hotel, and it really was a pleasant stay. I would stay there again for sure.

Disappointing! Rented a large room with couch and work space for a premium price. Arrival/parking situation was bad. There was no light in the couch/work area. The reading light over the chair at the other end was too dim to read by. The drawers in the dresser kept sliding open. Minimal use of the internet kept getting "bandwidth limited". The staff was no help and argumentative. Bathroom floor was dirty. Breakfast was good.

Our stay was really nice; room was clean and parking easy and reasonable. The only issue was the elevator seemed to need maintainence.

Next to food options.....The room was dirty....The internet is extremely bad......Very very slow.....

Easy access es from the freeway and not too far from the boardwalk

Parking fee wasn't exorbinent but I don't believe it was displayed at time off booking thru Orbitz.

Pretty good: clean, in good conditions, good breakfast, attentive and polite staff, good location. Dining room and parking spaces could be bigger.

Breakfast was great. Pool was ok. For the price cannot beat it.

Spacious and clean room, friendly staff. Small pool no hot tub

Not bad, it’s not that good what I usually see in holiday inn

Ocean Street Santa Cruz CA

Hotel highlights

  • Steps from Ocean Street
  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Outdoor pool

Located in Westside Santa Cruz, Holiday Inn Express Hotel & Suites Santa Cruz, an IHG Hotel is adjacent to Ocean Street with other popular attractions like Santa Cruz Beach Boardwalk within a couple of miles (3 km). This 100-room hotel has free breakfast along with conveniences like an outdoor pool and free in-room WiFi.


Dining

Free continental breakfast is served on weekdays from 7:00 AM to 10:00 AM and on weekends from 8:30 AM to 10:30 AM.


Rooms

All 100 air-conditioned rooms feature refrigerators, coffee makers, and free weekday newspapers. Guests can expect LCD TVs with cable channels, along with free WiFi and wired Internet. Other standard amenities include free local calls, hair dryers, and ironing boards.


Property features

Guests of Holiday Inn Express Hotel & Suites Santa Cruz, an IHG Hotel enjoy features like an outdoor pool, free WiFi in public areas, and express check-out. Self parking is available for USD 7 per night. The 24-hour front desk has multilingual staff ready to assist with securing valuables and luggage storage. Additional amenities include free newspapers, laundry facilities, and a water dispenser.

Room options

Suite, 1 Bedroom (2 Queen)

2 Queen Beds | Sleeps 6

Standard Room, 1 King Bed

1 King Bed | Sleeps 2

Standard Room, 2 Queen Beds, Accessible (Tub)

2 Queen Beds | Sleeps 4

Standard Room, 2 Queen Beds, Accessible (Roll-In Shower)

2 Queen Beds | Sleeps 4

Guest reviews for Holiday Inn Express Hotel & Suites Santa Cruz, an IHG Hotel

Everyone (24) Couples (1) Family (8)
2
Family

I liked the location but the room smelled like smoke and they couldn’t relocate us to a different room, the whole family felt ill the whole next day. Breakfast options were limited with no gluten free options at all. Amenity description describes breakfast with more robust options than what was provided.

By on Sep 20, 2021

Review comment responded on Sep 28, 2021

Dear Scott. I would like to apologize for the experience you encountered during your stay. We value as a guest and thank you for taking the time to fill out our online survey. We always strive to better your experience and we appreciate your time. The Holiday Inn Express, Santa Cruz, uses your feedback to adjust our service and amenities to improve our guest experience and with your help, we hope to do so. Again thank you for taking your tie filing out the survey. Sincerely, Management

4
Family

Breakfast wasn't very good and the kitchen closed 20 minutes early so my son was not able to get food not even cereal or a drink.

By on Aug 11, 2021

Review comment responded on Aug 13, 2021

Dear Valued Guest. I would like to apologize for the experience you encountered during your stay. We value as a guest and thank you for taking the time to fill out our online survey. We always strive to better your experience and we appreciate your time. The Holiday Inn Express, Santa Cruz, uses your feedback to adjust our service and amenities to improve our guest experience and with your help, we hope to do so. Again thank you for taking your tie filing out the survey. Sincerely, Management

4
Friends

I liked the location. The staff was very friendly. The hot breakfast was not very tasty. The bacon was super odd tasting. The elevator broke on our last day/night, but that is no one's fault. There needs to be a designated smoking area, there were way too many smokers in a non-smoking area. Overall, it was a nice hotel, and it really was a pleasant stay. I would stay there again for sure.

By on Jul 31, 2021

Review comment responded on Jul 31, 2021

Dear Valued Guest, We value you as a guest and thank you for taking the time to fill out our online survey. We always strive to better your experience and we appreciate your time. The Holiday Inn Express, Santa Cruz, uses your feed back to adjust our service and amenities to improve our guest experience and with your help, we hope to do so. Again thank you for taking your time filling out the survey. Sincerely, Management

2
Partner Couples

Disappointing! Rented a large room with couch and work space for a premium price. Arrival/parking situation was bad. There was no light in the couch/work area. The reading light over the chair at the other end was too dim to read by. The drawers in the dresser kept sliding open. Minimal use of the internet kept getting "bandwidth limited". The staff was no help and argumentative. Bathroom floor was dirty. Breakfast was good.

By on Jul 4, 2021

Review comment responded on Jul 6, 2021

Dear valued guest, I would like to apologize for the experience you encountered during your stay. We value you as a guest and thank you for taking the time to fill out our online survey. We always strive to better your experience and we appreciate your time. The Holiday Inn Express, Santa Cruz, uses your feedback to adjust our service and amenities to improve our guest experience and with your help, we hope to do so. Again thank you for taking your time filling out the survey. Sincerely, Management

4
Family

Our stay was really nice; room was clean and parking easy and reasonable. The only issue was the elevator seemed to need maintainence.

By on Jul 2, 2021

Review comment responded on Jul 6, 2021

Dear valued guest, I would like to apologize for the experience you encountered during your stay. We value you as a guest and thank you for taking the time to fill out our online survey. We always strive to better your experience and we appreciate your time. The Holiday Inn Express, Santa Cruz, uses your feedback to adjust our service and amenities to improve our guest experience and with your help, we hope to do so. Again thank you for taking your time filling out the survey. Sincerely, Management

1
Everyone

By on Jun 4, 2021

Review comment responded on Jul 6, 2021

Dear valued guest, I would like to apologize for the experience you encountered during your stay. We value you as a guest and thank you for taking the time to fill out our online survey. We always strive to better your experience and we appreciate your time. The Holiday Inn Express, Santa Cruz, uses your feedback to adjust our service and amenities to improve our guest experience and with your help, we hope to do so. Again thank you for taking your time filling out the survey. Sincerely, Management

4
Everyone

By on Mar 29, 2021

2
Family

Next to food options.....The room was dirty....The internet is extremely bad......Very very slow.....

By on Feb 17, 2021

Review comment responded on Feb 26, 2021

Dear valued guest, I would like to apologize for the experience you encountered during your stay. We value you as a guest and thank you for taking the time to fill out our online survey. We always strive to better your experience and we appreciate your time. The Holiday Inn Express, Santa Cruz, uses your feedback to adjust our service and amenities to improve our guest experience and with your help, we hope to do so. Again thank you for taking your time filling out the survey. Sincerely, Management

5
Everyone

Easy access es from the freeway and not too far from the boardwalk

By on Mar 2, 2020

Review comment responded on Mar 6, 2020

Dear Valued Guest, Thank you for taking the time to fill out our online survey. Your feedback on how we are doing is very important to us. The Holiday Inn Express, Santa Cruz, uses your feedback to adjust our service and amenities to improve our guest experience. Again, thank for taking the time to fill out our online survey. Sincerely, Management

4
Everyone

By on Feb 25, 2020

Review comment responded on Mar 11, 2020

Dear Valued Guest, Thank you for taking the time to fill out our online survey. Your feedback on how we are doing is very important to us. The Holiday Inn Express, Santa Cruz, uses your feedback to adjust our service and amenities to improve our guest experience. Again, thank for taking the time to fill out our online survey. Sincerely, Management

Holiday Inn Express Hotel & Suites Santa Cruz, an IHG Hotel

1410 Ocean Street, Santa Cruz, CA 95060
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