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Recent guest reviews

Close by to everything but didn’t like that the hotel workers barged into my room at 6:30 am unlocking the door while I was sleeping twice

I liked both office personnel. Very helpful, friendly and professional. Nothing to negatively comment on or observed

I loved the jacuzzi tub. Bed was comfortable. Room was very clean. The staff were very friendly and made us feel welcome. We will definitely book here again when we come back.

Great for the price, very clean and functional! Really good location 👌

Our AC did not work and the bottom of the door was not sealed so you can see a huge gap in the bottom and since we were in the room next to the office we heard every person checking in from the door. It was clean and but i'd like to think there might be a better place for around the same price.

Nick in the front office was great and very helpful. The bed was not so comfortable.

The king size bed very nicely made up but too hard. The plum

Ac not working. Finally did work after a few hours, but for rate they charged it was not good.

Everything was great the people the location everything!

Nice hotel, good for the price, good location a few miles from the beach

Hotel staff all super friendly and kind, helpful and smiles. There are some really terrible hotels on Ocean St. This is not one of them. I was doing astrophotography at night and needed sleep during the day and it was always nice and peaceful and cozy. Highly recommend

The hotel itself was very nice. The location was horrible due to the drug activity and homeless people. Makes you feel very uneasy about leaving your unattended.

Clean hotel, very convenient location near the freeway

Nice hotel, close to highway. coffie maker was broken, some hair left on pillow and quilt by last customers.

Cute place to stay. 3 separate small buildings, fairly quiet inside the rooms. Free breakfast. The rooms are clean and look recently renovated with Spanish tile and wood look vinyl floor. It was a one night stay after visiting UCSC and I would stay here again.

We really have no complaints about our stay other than that the air conditioner put off a really musty/moldy smell into the room and that the room was super humid the entire time - towels took forever to air dry, and with the drought you're expected to recycle as best you can (which is perfectly acceptable). Other than that, the room was clean, the staff was super friendly, and the free continental breakfast was more than adequate. i would definitely stay again

We were warned to stay away from the Denny's across the street due to sketchy behavior that typically occurs. The Hotel blanket had a huge yellow stain. There was no conditioner given at the hotel. This hotel was more like a motelThe staff was really awesome.

Plymouth St Santa Cruz CA

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • 7 beach bars

Located in Westside Santa Cruz, Best Western Inn is adjacent to Ocean Street and a short stroll from Pacific Avenue. This 28-room hotel has conveniences like free breakfast, free in-room WiFi, and free self parking.


Dining

Free continental breakfast is included with your stay.


Rooms

Best Western Inn's 28 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. TVs come with satellite channels, and free WiFi keeps guests connected. Bathrooms have hair dryers and free toiletries. Other standard amenities include free local calls, safes, and ironing boards.


Property features

Best Western Inn features a gym, free WiFi in public areas, and a business center. Free parking is included with your stay. The 24-hour front desk has multilingual staff ready to assist with sightseeing, directions, and local dining recommendations. This hotel also has free newspapers.

Room options

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Accessible, Non Smoking (Walk-in Shower)

1 King Bed | Sleeps 2

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

2 Queen Beds | Sleeps 4

Suite, 1 King Bed, Non Smoking, Jetted Tub

1 King Bed | Sleeps 2

Guest reviews for Best Western Inn

Everyone (21) Couples (14) Business (2) Family (14) Other (3) Friends (1)
4
Family with small children Family

Close by to everything but didn’t like that the hotel workers barged into my room at 6:30 am unlocking the door while I was sleeping twice

By on Apr 4, 2021

Review comment responded on Apr 13, 2021

Thank you for giving us a 4 out of 5; however, none of our staff ever should have entered your room at anytime. Please contact our General Manager, Nick, and let him know what happened (and when) so we can try to find out who it might have been. At that time of the morning, we usually only have a Front Desk agent on staff, and they never enter guest rooms. They also would have been in the lobby handing out the grab 'n go breakfast bags at that time. I hope we hear back from you so we can rectify the situation and make sure it doesn't happen in the future.

5
Family

I liked both office personnel. Very helpful, friendly and professional. Nothing to negatively comment on or observed

By on Mar 21, 2021

Review comment responded on Mar 23, 2021

We are honored and delighted that you enjoyed your stay. Our guests are the lifeblood of our industry and we put their concerns, comfort and experience as paramount to our daily operations. Thank you so much for your extremely favorable review! Our staff work very hard to provide our guests with the very best. Your recognition really means a lot. We hope to see you soon. Be well and keep on touch. All the best!

5
Partner Couples

I loved the jacuzzi tub. Bed was comfortable. Room was very clean. The staff were very friendly and made us feel welcome. We will definitely book here again when we come back.

By on Mar 3, 2021

Review comment responded on Mar 12, 2021

We very much appreciate having you as our guest. We really honor, value and appreciate our guests and try to make them have the best possible experience. We very much appreciate the excellent score that you gave us. We really do try to exceed guest expectations. Our property is no fancy - we just focus on essentials: a clean room, comfortable bed and friendly staff. Thank you so much for recognizing our efforts, we look forward to seeing you again. All the best!

4
Partner Couples Friends

Great for the price, very clean and functional! Really good location 👌

By on Mar 2, 2020

Review comment responded on Mar 2, 2020

It means a lot to us to hear that you had a wonderful stay. We strive to exceed guest expectations and provide a wonderful experience for them. Thank you so much for your kind words. We look forward to having you stay with us again soon. All the best!

3
Partner Couples

Our AC did not work and the bottom of the door was not sealed so you can see a huge gap in the bottom and since we were in the room next to the office we heard every person checking in from the door. It was clean and but i'd like to think there might be a better place for around the same price.

By , from seattle on Feb 26, 2020

Review comment responded on Mar 2, 2020

Thank you so much for sharing this information with us. We appreciate your valuable feedback and will use the information to improve our hotel and make improvements for our future guests. We would have been happy to assign you to a different room or fix the issues that concerned you. We have full-time maintenance staff on duty to address such concerns as they arise. It is important that you let us know these things while you are still here so that we can make things right. Our goal is 100% satisfaction for our guests and we will do everything in our power to achieve that goal. We do appreciate you staying with us. We look forward to seeing you again. All the best!

5
Family

Nick in the front office was great and very helpful. The bed was not so comfortable.

By on Oct 25, 2019

Review comment responded on Oct 29, 2019

We care about all of our guests. However, you were especially awesome. You are so wonderful. We really appreciated having you as our guest. We wish that we could provide an experience as excellent as you had to all of our guests. Everyday, we do our very best to make everyone happy. Our goal is to exceed expectations. Thank you for your valuable feedback. We look forward to seeing you again. All the best!

3
Everyone

The king size bed very nicely made up but too hard. The plum

By on Aug 12, 2019

3
Family

Ac not working. Finally did work after a few hours, but for rate they charged it was not good.

By on Jul 23, 2019

5
Everyone

By on May 10, 2019

5
Business Business

Everything was great the people the location everything!

By , from Temecula CA on Mar 29, 2019

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