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Recent guest reviews

The staff was really rud

Pool dirty

Spacious room.

I really appreciated the service and Anna the maid

The front personnel needs training. They tried to charge twice. Luckily i noticed it

Good hotel located off the highway and walking distance to some restaurant. I enjoy my stay here and i would stay here again next time.

Good clean hotel

The attendant was very sweet and the rooms were very clean. Best bed ever ! I didn’t want to get out of it it was so nice !

Extremely clean and roomy. Definitely deserved a higher stars. I have ranked 3 stars because of (1) hotel located in a bad location and felt unsafe with surrounding homeless, and (2) I have left a HP charger in the room. When called to customer service, no one found the cable and no one return your calls.

Very clean and Friendly services. Since like they are under staff maybe the holiday.

Hotel has only been open approx 18 months so is still in great shape, no wear showing. Staff great & breakfast had several choices of hot & cold items.

The room's bathroom was flooded with water. We called and all they did was send someone up to our room with keys to a different room. We got no help in moving all of our luggage to the new room. The new room turned out to be a handicap room with a walk in shower that wasn't to our comfort. The hotel should've upgraded us for the inconvenience, but did nothing. I probably won't stay there again, unless I can't find another hotel.

Checkin was ok. The bed mattress is really comfortable! And the room is fairly spacious and nice, they also have a balcony which brings in fresh air! The only problem we had was when we checked the sheets, they were not clean! Visible stains and didn't not smell good. I went to talk to the manager, asked to move to a different room, the manager was not very nice, and not only she did not apologize she defended herself by saying that they do change sheets to all rooms. which was clearly not the case since the second room's sheets were not clean as well, they sent over the maid and she changed the sheets except for the cover blanket which was not clean as well!

E 1st St Santa Ana CA

Hotel highlights

  • Walking distance to Santa Ana Zoo
  • Free breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Located in Lyon Street within a short walk of Santa Ana Zoo, Holiday Inn Express And Suites Santa Ana - Orange County, an IHG Hotel is within 2 miles (3 km) of Ronald Reagan Federal Building and Courthouse. This 161-room hotel welcomes guests with free breakfast and conveniences like free in-room WiFi and free self parking.


Dining

Free breakfast is included with your stay.


Rooms

The 161 rooms have an array of amenities, including microwaves, refrigerators, and coffee makers. 55-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Safes, phones, and ironing boards are also standard.


Property features

Holiday Inn Express And Suites Santa Ana - Orange County, an IHG Hotel features free WiFi in public areas, a 24-hour business center, and coffee in a common area. A stay here includes free parking. The 24-hour front desk has multilingual staff ready to help with luggage storage, and answer any questions about the area. Additional amenities include express check-out, free newspapers, and laundry facilities.

Room options

Standard Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed, Accessible (Communication, Mobility Tub)

1 King Bed | Sleeps 2

Room, 1 King Bed, Accessible (Communication, Extra Floor Space)

1 King Bed | Sleeps 2

Standard Room, 2 Queen Beds, Accessible (Mobility Roll-In Shower)

2 Queen Beds | Sleeps 4

Guest reviews for Holiday Inn Express And Suites Santa Ana - Orange County, an IHG Hotel

Everyone (22) Couples (3) Family (13)
1
Partner Couples Business Business

The staff was really rud

By on Oct 3, 2021

3
Family

Pool dirty

By on Aug 3, 2021

Review comment responded on Aug 5, 2021

I would like to offer my sincerest apology regarding your less than perfect experience with overall concerns with your experience at the pool during your stay. This situation is extremely concerning and I will make sure to work with my leadership teams and I will look into this matter.

4
Family

Spacious room.

By on Jul 28, 2021

Review comment responded on Aug 5, 2021

Thank you for your feedback about your stay with us. We look forward to your next stay with us!

4
Everyone

By on Jul 3, 2021

4
Everyone

By on Jun 29, 2021

5
Everyone

I really appreciated the service and Anna the maid

By on Jun 28, 2021

Review comment responded on Jul 1, 2021

Thank you I will pass the message on to our amazing housekeeper Annabella.

1
Family Family with small children

The front personnel needs training. They tried to charge twice. Luckily i noticed it

By on Jun 20, 2021

Review comment responded on Jul 1, 2021

Thank you for sharing your valuable feedback! We’re sorry that we failed to provide the experience you were looking for. We assure you that we will work on improving our guest's billing.

5
Family Family with small children

Good hotel located off the highway and walking distance to some restaurant. I enjoy my stay here and i would stay here again next time.

By on Jun 17, 2021

Review comment responded on Jun 24, 2021

Thank you so much for the nice review. We appreciate you taking the time to tell others about our location.

5
Family

Good clean hotel

By on Jun 13, 2021

Review comment responded on Jul 1, 2021

Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.

5
Partner Couples

The attendant was very sweet and the rooms were very clean. Best bed ever ! I didn’t want to get out of it it was so nice !

By on May 14, 2021

Review comment responded on May 23, 2021

Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.

Holiday Inn Express And Suites Santa Ana - Orange County, an IHG Hotel

1600 E 1st St, Santa Ana, CA 92701
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