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Recent guest reviews

Muy sucio

Oh my goodness! This place feels dangerous and is in poor shape. The property has filled with homeless and or drunk/drugged out people camping on the balconies. On more than one occasion we had to step around them to get to the room. The room it's self was dirty. Had graffiti next on the ac unit. Only had half a shower door, missing half the toilet paper holder so the TP was placed on the toilet. The door handle was flacky and would only open if you turned it up. Instead of fixing it they wrote in magic marker on the door "up" and an arrow. The security latch was removed. I can't over state how bad this place was. We literally cut short our trip and drove home early rather than stay an extra day.

very dirty

The property is located close to the border and is convenient to the highway but needs a lot of work I believe they are working on it but they have a long way to go

This place is horrible! Wreaked of smoke, bed covers with cigarette holes, and drug users roaming the parking! The staff was fine, they were trying their best, nothing bad about them. I left immediately and rented a room at another hotel WITHOUT ORBITZ because I tried to get a refund on the Knights Inn through Orbitz and was DENIED. I will start using Expedia or another of the other companies that offer this service, I have ALWAYS used Orbitz and have been a loyal customer but after trying for 2 hours to get through to someone at Orbitz I am done using your service!

Quiet, no traffic noise. Good coffee at the office in the morning. Refrigerator in the room.

Everything was perfect , how i was expecting. Got alot of rest.

Easy to get to, check in was fast. Nothing else to mention about my stay.

The place was extremely dirty, most of the drawers were gone from the dressers, the towel holder was broken the towels and sheets were stained. The door had been painted over and half of it had worn off to see the old paint. The hotel is also like a housing project and i was not made aware of that until i arrived and saw the sign. there was so many cars coming and going I'm sure there is a lot of drug activity going on. The people were scary looking when i finally decided for my safety and the safety of my possessions that i had to leave i went out it was dark and the lights in the back were flickering like out of a scary movie. They refused to refund me even though i didn't stay and knowing that the room was uninhabitable. If I could give negative stars I would. Don't stay here!!!

Price was cheaper at front desk vs booking thru Orbits. Room was run down, furniture was heavily scraped and scratched, toilet seat was loose, doors need weather stripping, no in room phone, but staff was very friendly and helpful

Roooms were updated which I liked. Floors not so clean. Bed was comfy but old.. Shower was good. Area- what do you expect it is right near the boarder.

It’s right off freeway. Next to a gas station and Denny’s!

I booked a one bed room (prepaid through orbitz) and when I arrived they claimed they did not have a one bed room and I had to pay the difference for a two bed room when I was traveling alone. They canceled my reservation stating it was my request. I never asked to cancel my reservation, I just refused to pay additional fees for an extra bed I did not need! The staff was so ride and made it seen like it was my fault because I did not want to pay extra! Horrible service, the hotel is dirty and dingy... Go next door to the Travel Lodge or Motel 6 do not give these people your money! I will never stay at thus place.

Room had been upgraded with tile floor, nice shower and sink. But the furniture was old, very dysfunctional/broken. Surprising they would go through with a major renovation and then not get newer furniture.

THE ROOMS WERE NOT READY, THE PLACE WAS DIRTY. I MADE RESERVATIONS AND THEY WERE RUDE THAT THEY WE SAVING THE CLEAN ROOMS FOR SOMEONE ELSE'S RESERVATIONS AND I HAD MADE RESERVATIONS FOR TWO ROOMS. THEY DIDN'T WANT TO GIVE MY MONEY. WAS GIVEN THREE ROOMS ARE THEY ROOMS WERE DIRTY.

Reservation booking and check in was easy. Friendly staff

First & foremost I already knew this was not a 5 start hotel but I was looking for a simple place for me & my girl to get away from the kids for some alone time. This place by far is the worst hotel ever. It is trashy, way too much activity like drug sales, the stairway crawling with people blocking the stairway and look like it was full of gang member & prostitutes. It was so bad after checking in & turned around and returned the key asking if I could get part of my money back. Please remove this hotel from you site before some takes their family there & gets hurt…THE WORST I HAVE EVER SEEN.

This place was so nasty smelt dirty and no internet

It smells like cigarette everywhere, not hygienic at all, dirty restrooms, dirty sinks, sheets smell horrible.

Via de San Ysidro San Ysidro CA

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool
  • Laundry facilities

Located within a leisurely stroll of Las Americas Premium Outlets, Knights Inn San Ysidro is within a few miles (5 km) of Tijuana Wax Museum. This 115-room hotel has an outdoor pool, free in-room WiFi, and free self parking.


Rooms

All 115 air-conditioned rooms feature coffee makers, free local calls, and desks. Guests can expect free WiFi and TVs with cable channels. Bathrooms offer deep soaking tubs and free toiletries.


Property features

At Knights Inn San Ysidro, guests have access to an outdoor pool, free WiFi in public areas, and coffee in a common area. There's free parking if you drive. The 24-hour front desk has staff always at the ready. This hotel also has laundry facilities.

Room options

Room, 2 Queen Beds, Accessible

2 Queen Beds | Sleeps 4

Room, 1 Queen Bed, Accessible

1 Queen Bed | Sleeps 3

Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Room, 1 King Bed

1 King Bed | Sleeps 3

Guest reviews for Knights Inn San Ysidro

Everyone (8) Business (5) Couples (10) Family (7) Other (5) Friends (3)
1
Family

Muy sucio

By on Sep 9, 2021

Review comment responded on Sep 16, 2021

Thank you for taking the time to share your comments regarding our hotel. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

1
Family with small children

Oh my goodness! This place feels dangerous and is in poor shape. The property has filled with homeless and or drunk/drugged out people camping on the balconies. On more than one occasion we had to step around them to get to the room. The room it's self was dirty. Had graffiti next on the ac unit. Only had half a shower door, missing half the toilet paper holder so the TP was placed on the toilet. The door handle was flacky and would only open if you turned it up. Instead of fixing it they wrote in magic marker on the door "up" and an arrow. The security latch was removed. I can't over state how bad this place was. We literally cut short our trip and drove home early rather than stay an extra day.

By on Jul 7, 2021

Review comment responded on Jul 7, 2021

I am very sorry to learn that you found our property unsafe. Thank you so much for taking the time to share this review and for contacting us to give us the opportunity to address this situation. We hope you’ll come back again and give us chance to provide you an excellent stay!

1
Partner Couples

very dirty

By on Jul 5, 2021

Review comment responded on Jul 7, 2021

Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement and I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuing improvements.

1
Business Business

The property is located close to the border and is convenient to the highway but needs a lot of work I believe they are working on it but they have a long way to go

By on Apr 1, 2021

Review comment responded on Apr 3, 2021

Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. The fact that we have failed to meet your full expectations is disappointing and we are determined to work even harder towards ensuring that each guest enjoys a great experience. I hope you will find your expectations to be far surpassed if you ever return to the area, we would like to invite you back for another stay.

1
Family Family

This place is horrible! Wreaked of smoke, bed covers with cigarette holes, and drug users roaming the parking! The staff was fine, they were trying their best, nothing bad about them. I left immediately and rented a room at another hotel WITHOUT ORBITZ because I tried to get a refund on the Knights Inn through Orbitz and was DENIED. I will start using Expedia or another of the other companies that offer this service, I have ALWAYS used Orbitz and have been a loyal customer but after trying for 2 hours to get through to someone at Orbitz I am done using your service!

By on Mar 29, 2021

Review comment responded on Mar 31, 2021

I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

4
Partner Couples Business Business

Quiet, no traffic noise. Good coffee at the office in the morning. Refrigerator in the room.

By on Mar 6, 2020

Review comment responded on Mar 17, 2020

It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our room. We are always looking for ways to improve upon the guest experience so thank you for sharing.

5
Family Family

Everything was perfect , how i was expecting. Got alot of rest.

By on Nov 16, 2019

Review comment responded on Nov 16, 2019

To see that we were able to provide our guest with such a wonderful experience is the highest compliment we can receive. Thank you so much for sharing!

1
Everyone

By on Aug 20, 2019

Review comment responded on Aug 21, 2019

We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know

2
Family with small children

Easy to get to, check in was fast. Nothing else to mention about my stay.

By on Aug 12, 2019

Review comment responded on Aug 16, 2019

Thank you for your feed back

1
Family with small children Partner Couples

The place was extremely dirty, most of the drawers were gone from the dressers, the towel holder was broken the towels and sheets were stained. The door had been painted over and half of it had worn off to see the old paint. The hotel is also like a housing project and i was not made aware of that until i arrived and saw the sign. there was so many cars coming and going I'm sure there is a lot of drug activity going on. The people were scary looking when i finally decided for my safety and the safety of my possessions that i had to leave i went out it was dark and the lights in the back were flickering like out of a scary movie. They refused to refund me even though i didn't stay and knowing that the room was uninhabitable. If I could give negative stars I would. Don't stay here!!!

By , from Meridian on Jul 29, 2019

Review comment responded on Aug 3, 2019

Dear Ashley, We understand that our accommodations did not meet your expectations, and for that, please accept our apologies. Although you weren't able to stay with us, we want to assure valued guests that we have policies in place that ensure the overall safety, comfort, and well-being of everyone is achieved. Our friendly staff is always happy to assist should any issues arise, and we regret that we were unable to refund your reservation. We will use your comments to prevent this from happening again. We would love to make it up to you in the future.

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