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Recent guest reviews

The place is really nice, offers great amenities and great restaurants. You really do not have to leave the resort if you do not want to as they offer great services. Here is what I do not like and nothing was taken care of: I paid a decent amount for this place to go with my wife and baby. One of the employees was cordial asking me how my stay has been and if I travel frequently. Next thing I know, they're trying to sell me a points concierge service. -It seems they only targeted people that reserved on American websites(I spoke only in Spanish as I am fluent and reserved about a week before arriving) -They sent over 3 people during brunch, which wasn't cheap and I did not enjoy it, as they talked and talked for about an hour and half(I was trying to be patient and calm) -I told them we needed to see paperwork and a website, so I could at least check out the details, but they couldn't provide that -The next day, we go to our room after a day in the vineyards around San Miguel de Allende and my key doesn't work, we were out all day, the baby was asleep, the last thing I wanted to deal with was no key working in an expensive place, so I run to the front desk, they re-activate my key and lo and behold, who was at our door waiting for a meeting, the salesman. I was livid -I told the lady at the concierge, if I was going to come to a place with a sales pitch, i would have at least received something free, at the end, they didnt do anything to resolve it.

Calzada de la Presa No. 85, Zona Centro San Miguel de Allende GTO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool and 2 outdoor pools
  • 24-hour fitness center

Located in Colonia Azteca, Live Aqua San Miguel de Allende Urban Resort is a leisurely stroll from popular sights such as San Miguel de Allende Public Library and El Jardin. This 153-room, 5-star hotel welcomes guests with 2 outdoor pools, 2 restaurants, and an outdoor pool.


Dining

Enjoy dining at the hotel's 2 onsite restaurants: Spice Market by Pure Grey specializes in Asian cuisine, and serves lunch; dinner, or Mario Canario offers relaxing pool views. Savor a meal from the comfort of your room with 24-hour room service, or make new friends over drinks at the bar/lounge. For your convenience, a buffet breakfast is served for a fee each morning from 7:00 AM to noon.


Rooms

Live Aqua San Miguel de Allende Urban Resort's 153 air-conditioned rooms provide iPod docks, minibars, and coffee makers. Guests can expect free WiFi and 65-inch LED TVs with satellite channels. Pillowtop beds with Egyptian cotton sheets and down comforters ensure a restful night, and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and free toiletries. Free long-distance calls, free local calls, and laptop-compatible safes are other standard amenities.


Property features

Built in 2018, the brand new Live Aqua San Miguel de Allende Urban Resort features 2 outdoor pools, an outdoor pool, and a children's pool. Valet parking is MXN 200 per day if you plan to drive, or hop aboard the airport shuttle (available on request) for MXN 4700 per vehicle roundtrip. The 24-hour front desk has multilingual staff ready to assist with luggage storage, concierge services, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury hotel include a 24-hour gym, a spa tub, and free WiFi in public areas.

Room options

Deluxe Interior Garden View, 1 King

1 King Bed | Sleeps 2

Deluxe Room, 2 Double Beds

2 Double Beds | Sleeps 4

Deluxe Interior Garden View, 2 Double

2 Double Beds | Sleeps 4

Viento Suite, 1 King

1 King Bed | Sleeps 2

Guest reviews for Live Aqua San Miguel de Allende Urban Resort

2
Family with small children

The place is really nice, offers great amenities and great restaurants. You really do not have to leave the resort if you do not want to as they offer great services. Here is what I do not like and nothing was taken care of: I paid a decent amount for this place to go with my wife and baby. One of the employees was cordial asking me how my stay has been and if I travel frequently. Next thing I know, they're trying to sell me a points concierge service. -It seems they only targeted people that reserved on American websites(I spoke only in Spanish as I am fluent and reserved about a week before arriving) -They sent over 3 people during brunch, which wasn't cheap and I did not enjoy it, as they talked and talked for about an hour and half(I was trying to be patient and calm) -I told them we needed to see paperwork and a website, so I could at least check out the details, but they couldn't provide that -The next day, we go to our room after a day in the vineyards around San Miguel de Allende and my key doesn't work, we were out all day, the baby was asleep, the last thing I wanted to deal with was no key working in an expensive place, so I run to the front desk, they re-activate my key and lo and behold, who was at our door waiting for a meeting, the salesman. I was livid -I told the lady at the concierge, if I was going to come to a place with a sales pitch, i would have at least received something free, at the end, they didnt do anything to resolve it.

By on Jun 2, 2021

Review comment responded on Jun 22, 2021

Thank you for sharing this review. First of all I hope you are very well, On my name and behalf all the personal that works at this hotel I want to apologize for all the inconveniences you may have had in your time with us.

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