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Recent guest reviews

I didn’t like the fact that I had requested two extra pillows for my room and they were delivered two and half hours later.

There was mold in the bathroom. We didn't have cleaning service and the toilet had issues flushing.

There was no functional lights from the room light switch. We ended up using the bathroom light to be able to see. There was no power or lighting next to the bed and we had to charge the mobile devices in the bathroom. There was only one functional light in the room. We arrived around 10:45 PM and there was no hot water. We called the front desk and waited around 30 minutes. We did not get any hot water. The next day the gate to leave the premises would not lift. We will never use this hotel again and will not recommended to anyone.

Good service

We did not like the room ,it needed to be updated, the bathroom wasn't clean it had mold , the bed was uncomfortable. I expected a better room for the amount of money I paid. I wouldn't stay in this hotel ever again.

I had stayed there before and I know that they have better rooms than the one they put us in. Our room was lacking a coffee maker, towels, a garbage can. It was old and had mold in the bathroom. The never came to clean the room during the 5 days that we spent there, using the pandemic as an excuse for that.

Cool hotel some parts of the room are very old and need to be redone. The pool is more beautiful in person but need to be cleaned often. The lights went out in my room but the hotel handled the issue right away it’s an okay hotel if you plan to be out exploring the majority of your trip.

The hotel was nice. Room was clean (more on that later), property was immaculate, area was great (walking distance to beach and some great restaurants, CVS on the corner was quite handy too), staff was great (despite having to constantly check for guests "Covid" information..it seemed to overwhelm which is totally understandable), pool was great. All in all good. The Bad: Our stay was from Thursday afternoon to Sunday morning and they were not going to clean our room unless this service was requested the day before. No one told us this, so imagine our surprise when we returned to our room on Friday after a long day of beach activities to not only find the room the way we left it, but also no clean towels to shower with. Called the front desk who assured me towels would be delivered. After waiting two hours, I went to the front desk where I was informed the "they didn't have any bath towels, but I could have a few hand towels". Better than nothing. I also requested room be cleaned the next day. Saturday, more sightseeing, no towels, no clean room upon our return. Went to the front desk and was told someone would bring some towels. Waited two hours...no towels. Went back down to front desk and requested the manager who assured me someone would "bring some in 20 minutes". We went to dinner and the room was clean and towels arrived. Also, the rooms that overlook the pool have no elevator. If you have bags and on the 2nd or 3rd floor, or are handicapped, you are out of luck.

There is absolutely nothing good about this place. The staff doesn't care about its customers, i read other 1 star reviews and it all falls under one main idea that this place is a disappointment. It's a ghost town at night and there's so many issues i would disclose but there's too many to say. Overall this place is a complete letdown and illusion.

Good location, great pool and jacuzzi,short 4min walk to beautiful beach. Clean safe area. The cons= not enough authentic food in immediate area, mostly fast food joints. The rest was awesome. Would definitely recommend staying at Verdanza.

Roaches in the hotel room

Very good place to stay

Loved the staff members polite manners and the beach walk was just minutes

Woke up with bites on my body i think they have bed bugs

Close to beach, carpet was wet and gave my foot a rash. Hallways were not vacuumed and check in clerk was not as knowledgeable about policies regarding incidentals.

We ended up having to pay more for a different room (SUITE) because the double beds were extremely small and not enough space for a family of 4. The hot water wasn’t working, they sent someone to fix it right away. Then the next day- Low water pressure Which caused the toilet not to flush properly. Overall, everyone were pleasant and very helpful My family and I enjoyed the pool so much. Love the greenery!!!!

Hotel was beautiful and clean but the staff wasn’t friendly at all and that paper bracelet we have to wear all the time it was irritating you can’t dress formal with a orange paper bracelet. I understand it is restrictions but that was ridiculous. Other then that me and my family enjoyed.

The room wasn’t nothing as we saw in the pictures. The bathroom was different, it was soo small. In the bedroom pictures, they advertise a balcony and it wasn’t. Everything was different from the pictures.

It was very disappointing. The hotel is nothing like the photos. Pros: parking on site, fridge in the room, location and price. Cons: the room is small, no cofee maker, the beds are tiny, the bathroom is disgusting, one day the water in the shower is hot, then is cold or with low pressure. I called front desk to report the problem with the shower, they say they were fixing it and it was a lie. One hour, two hours passed by and I grabbed my luggage and did an early check out. It turns out that a lot of reviews express the same issue and I didn't read them. So, read this, pay a little extra and stay at the Embassy Suites across the street. You will wish to be there if you stay at Verdanza.

8020 Tartak Street, Isla Verde Carolina

Hotel highlights

  • Walking distance to Carolina Beach
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

Located in Isla Verde within a 5-minute walk of Isla Verde Beach, Verdanza Hotel San Juan is within a few miles (5 km) of other popular sights like San Jorge Children's Hospital. This 222-room, 3.5-star hotel has conveniences like a full-service spa, an outdoor pool, and free in-room WiFi.


Dining

Enjoy the pool views at Eighty20, one of 2 onsite restaurants. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Start each morning with buffet breakfast, available for a fee from 6 AM to 11 AM.


Rooms

The 222 rooms are soundproofed and have an array of amenities, including MP3 docks, refrigerators, and coffee makers. Flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Other amenities include safes, ironing boards, and desks. Weekly housekeeping is available.


Property features

At Verdanza Hotel San Juan, guests enjoy a full-service spa, an outdoor pool, and a gym. Valet parking is available for USD 18 per day. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, securing valuables, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this spa hotel include free WiFi in public areas, a spa tub, and conference space.

Room options

Deluxe Room with Two Double Beds

2 Double Beds | Sleeps 4

Room, 1 King Bed, Pool View

1 King Bed | Sleeps 2

Deluxe Room, 1 King Bed, Partial Ocean View

1 King Bed | Sleeps 2

Superior King Room Garden/City View

1 King Bed | Sleeps 2

Guest reviews for Verdanza Hotel San Juan

Everyone (27) Couples (7) Family (26)
2
Family

I didn’t like the fact that I had requested two extra pillows for my room and they were delivered two and half hours later.

By on Nov 19, 2021

3
Friends

There was mold in the bathroom. We didn't have cleaning service and the toilet had issues flushing.

By on Nov 16, 2021

1
Partner Couples

There was no functional lights from the room light switch. We ended up using the bathroom light to be able to see. There was no power or lighting next to the bed and we had to charge the mobile devices in the bathroom. There was only one functional light in the room. We arrived around 10:45 PM and there was no hot water. We called the front desk and waited around 30 minutes. We did not get any hot water. The next day the gate to leave the premises would not lift. We will never use this hotel again and will not recommended to anyone.

By on Oct 22, 2021

5
Everyone

Good service

By on Oct 1, 2021

3
Family Business Business

We did not like the room ,it needed to be updated, the bathroom wasn't clean it had mold , the bed was uncomfortable. I expected a better room for the amount of money I paid. I wouldn't stay in this hotel ever again.

By on Sep 3, 2021

2
Partner Couples

I had stayed there before and I know that they have better rooms than the one they put us in. Our room was lacking a coffee maker, towels, a garbage can. It was old and had mold in the bathroom. The never came to clean the room during the 5 days that we spent there, using the pandemic as an excuse for that.

By on Sep 3, 2021

4
Everyone

Cool hotel some parts of the room are very old and need to be redone. The pool is more beautiful in person but need to be cleaned often. The lights went out in my room but the hotel handled the issue right away it’s an okay hotel if you plan to be out exploring the majority of your trip.

By on Sep 2, 2021

4
Partner Couples

The hotel was nice. Room was clean (more on that later), property was immaculate, area was great (walking distance to beach and some great restaurants, CVS on the corner was quite handy too), staff was great (despite having to constantly check for guests "Covid" information..it seemed to overwhelm which is totally understandable), pool was great. All in all good. The Bad: Our stay was from Thursday afternoon to Sunday morning and they were not going to clean our room unless this service was requested the day before. No one told us this, so imagine our surprise when we returned to our room on Friday after a long day of beach activities to not only find the room the way we left it, but also no clean towels to shower with. Called the front desk who assured me towels would be delivered. After waiting two hours, I went to the front desk where I was informed the "they didn't have any bath towels, but I could have a few hand towels". Better than nothing. I also requested room be cleaned the next day. Saturday, more sightseeing, no towels, no clean room upon our return. Went to the front desk and was told someone would bring some towels. Waited two hours...no towels. Went back down to front desk and requested the manager who assured me someone would "bring some in 20 minutes". We went to dinner and the room was clean and towels arrived. Also, the rooms that overlook the pool have no elevator. If you have bags and on the 2nd or 3rd floor, or are handicapped, you are out of luck.

By on Aug 24, 2021

1
Family

There is absolutely nothing good about this place. The staff doesn't care about its customers, i read other 1 star reviews and it all falls under one main idea that this place is a disappointment. It's a ghost town at night and there's so many issues i would disclose but there's too many to say. Overall this place is a complete letdown and illusion.

By on Aug 20, 2021

5
Family

Good location, great pool and jacuzzi,short 4min walk to beautiful beach. Clean safe area. The cons= not enough authentic food in immediate area, mostly fast food joints. The rest was awesome. Would definitely recommend staying at Verdanza.

By on Aug 14, 2021

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