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Recent guest reviews

Such a beautiful hotel, great location and always very clean I highly recommend this place

The hotel is new and its facilities are very nice, but the quality of the service is not good. It is the second time I have stayed at the hotel, I gave it a second chance in the hope that it would improve the experience, but it did not. The service from the reception and bar employees is mediocre, they do not show enthusiasm or a positive attitude, they are not available to look for alternatives or exceed expectations. With how expensive a night in the hotel is, exceptional service is expected, but this is not the case. For my part, I will not return, I hope they can improve, otherwise, I do not think they will be able to remain open.

Great location and beautiful property. Phones were not working, that was the only issue.

New, clean. Excellent food and bar.

I didn't like the restaurant hours or menu but there is plenty places to eat so not a problem. Loved the roof top pool and hot tub. Also the access to the sister hotel resort by the beach.

This was a great place to stay. It's a very beautiful property in a great location. I especially loved hanging out in the courtyard. The staff was very helpful and I enjoyed the restaurant on site. Overall I'd highly recommend this hotel.

It is a great location, beautifully restored. Parking is difficult (get a voucher for the public garages). Access to the beach at Isla Verde was very nice as well.

Beautiful hotel in the heart of OSJ. Very relaxing and comfortable rooms...the shower!!!😍 staff were so friendly and accommodating. And you can’t beat the rooftop pool and hot tub for day or night lounging.

This hotel is very nice and in a great Old San Juan location close to everything! Exactly as described and exactly like the pictutes show, if not better. Roof top patio is very nice with pool and hot tub, as well service from the restaurant/bar.

This new hotel is extremely well-located, the infrastructure is beautiful and the rooftop area with the jacuzzi, the pool and the gym is quite a plus! It is very nice because there are a lot of spots where one can sit and relax inside the hotel complex- this is particularly convenient in covid times when there is a curfew at night.The only downside is that the breakfast service is quite slow. In general, the staff is very nice and very receptive to feedback too, which I thought was great! I definitely recommend this place.

Excellent location in Old San Juan. Staff is very friendly and the premises are beautiful and new!

The property was nice. 2 out 3 of the front desk staff were not pleasant they. They either didn’t speak or didn’t greet us

EXCELLENT hotel! In the heart of Old San Juan!!!!

149 Calle San Francisco San Juan

Hotel highlights

  • Walking distance to Port of San Juan
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool

Located in Old San Juan within a short walk of Port of San Juan, Palacio Provincial is within 2 miles (3 km) of other popular sights such as Escambron Beach. This 3.5-star hotel has 43 guestrooms and offers an outdoor pool, free in-room WiFi, and a gym.


Dining

Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. For your convenience, a full breakfast is served for a fee each morning from 7:00 AM to 11:00 AM.


Rooms

All of Palacio Provincial's 43 air-conditioned rooms provide coffee makers, free local calls, and free bottled water. Guests can expect to find free WiFi and 43-inch Smart TVs with cable channels and Netflix. Bathrooms have hair dryers, free toiletries, and slippers. Safes, ironing boards, and desks are also standard. Change of towels is available on request.


Property features

At Palacio Provincial, guests enjoy features like an outdoor pool, a gym, and a rooftop terrace. The 24-hour front desk has multilingual staff ready to assist with luggage storage, dry cleaning/laundry, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers pet-sitting services. Additional amenities include free WiFi in public areas, a 24-hour business center, and a library.

Room options

Suite, 1 King Bed (Infanta)

1 King Bed | Sleeps 2

Honeymoon Suite, 1 King Bed

1 King Bed | Sleeps 2

Room, 1 Queen Bed (Envoy)

1 Queen Bed | Sleeps 2

Room, 2 Queen Beds (Deputy)

2 Queen Beds | Sleeps 4

Guest reviews for Palacio Provincial

Everyone (6) Couples (4) Family (3)
5
Everyone

Such a beautiful hotel, great location and always very clean I highly recommend this place

By on Oct 16, 2021

3
Partner Couples

The hotel is new and its facilities are very nice, but the quality of the service is not good. It is the second time I have stayed at the hotel, I gave it a second chance in the hope that it would improve the experience, but it did not. The service from the reception and bar employees is mediocre, they do not show enthusiasm or a positive attitude, they are not available to look for alternatives or exceed expectations. With how expensive a night in the hotel is, exceptional service is expected, but this is not the case. For my part, I will not return, I hope they can improve, otherwise, I do not think they will be able to remain open.

By on Oct 12, 2021

5
Friends

Great location and beautiful property. Phones were not working, that was the only issue.

By on Aug 31, 2021

5
Family

New, clean. Excellent food and bar.

By on Aug 7, 2021

5
Everyone

By on Jul 19, 2021

5
Partner Couples

I didn't like the restaurant hours or menu but there is plenty places to eat so not a problem. Loved the roof top pool and hot tub. Also the access to the sister hotel resort by the beach.

By on Jul 16, 2021

5
Everyone

This was a great place to stay. It's a very beautiful property in a great location. I especially loved hanging out in the courtyard. The staff was very helpful and I enjoyed the restaurant on site. Overall I'd highly recommend this hotel.

By on Jun 28, 2021

3
Everyone

By on Jun 22, 2021

5
Family Friends

It is a great location, beautifully restored. Parking is difficult (get a voucher for the public garages). Access to the beach at Isla Verde was very nice as well.

By on May 16, 2021

5
Everyone

Beautiful hotel in the heart of OSJ. Very relaxing and comfortable rooms...the shower!!!😍 staff were so friendly and accommodating. And you can’t beat the rooftop pool and hot tub for day or night lounging.

By on May 6, 2021

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