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Recent guest reviews

Water smelled of sulfur, bed was too hard even when second bed was requested and paid for for 600 peso, WiFi was terrible in room and in Surrounding area could not get signal and had to request a new password everyday for the terrible WiFi, the shower needed replaced didn’t work right requested to be fixed never happened, had to pay for almost every Amenities, I.E. blow dryer, towels for swimming pool. The staff was great and friendly and did what they could to be helpful. Was given free lunch for my dissatisfaction. Pool was best part of the hotel very nice and freezing in hot weather. With the minor issue upgrades that I suggested I would return and stay at the hotel, but without the upgrades I suggested to the manager I will not stay again.

No. 5 Javier St., Poblacion San Juan San Juan

Hotel highlights

  • Free WiFi in public areas
  • Free valet and self parking
  • Onsite dining
  • Indoor pool

Old San Juan Hotel places you 8.8 mi (14.1 km) from Port of Subuquin and 11.6 mi (18.7 km) from Costa de Madera Golf Club. This 3-star hotel has 25 rooms and welcomes guests with a restaurant, an indoor pool, and free valet parking.


Dining

This hotel is home to a restaurant and a bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. Cooked-to-order breakfast is offered for a fee each morning from 6:30 AM to 10 AM.


Rooms

All 25 air-conditioned rooms provide desks. Flat-screen TVs come with cable channels. Rooms also include free toiletries.


Property features

Old San Juan Hotel features karaoke, an indoor pool, and a children's pool. Free valet and self parking are available—or if you're not driving, take the airport shuttle (available 24 hours). The front desk is staffed 24 hours a day to help with tours/tickets and luggage storage. Additional amenities include a gym, free WiFi in public areas, and a conference center.

Room options

Executive Suite, 1 King Bed

1 King Bed | Sleeps 3

Family Room, 5 Bedrooms

5 Queen Beds and 4 Twin Beds | Sleeps 18

Standard Room

1 Twin Bed | Sleeps 5

Junior Suite, 1 Queen Bed

1 Queen Bed | Sleeps 2

Guest reviews for Old San Juan Hotel

Everyone (1)
2

my experience

Everyone

Water smelled of sulfur, bed was too hard even when second bed was requested and paid for for 600 peso, WiFi was terrible in room and in Surrounding area could not get signal and had to request a new password everyday for the terrible WiFi, the shower needed replaced didn’t work right requested to be fixed never happened, had to pay for almost every Amenities, I.E. blow dryer, towels for swimming pool. The staff was great and friendly and did what they could to be helpful. Was given free lunch for my dissatisfaction. Pool was best part of the hotel very nice and freezing in hot weather. With the minor issue upgrades that I suggested I would return and stay at the hotel, but without the upgrades I suggested to the manager I will not stay again.

By , from Topeka, KS on Nov 4, 2017

Review comment responded on Nov 10, 2017

Thank you so much for those feedback that you raised. We need to know how was the stay of our guests to improve or be of better service to you and to the rest of the guest/s we will have. For our main vision and goal is to satisfy and make the stay of our guest an enjoyable and memorable one. As I have mentioned to you also that our guests safety and satisfaction is our priority. Again thank you for appreciating what we can compensate to all of your concerns and most of all thank you for coming back to our hotel. We welcome you again and enjoy the rest of your stay sir.

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