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Recent guest reviews

I arrived at the location at 1:16 am called 23 times no one answered the phone, no one opened the door for me. I ended up driving 2 hours out of the city to be able to find availability. But my credit card was charged. I expect full refund in the next few days

Room was available early, but could only get in if the guest paid an additional $50. Bummer

Had a late Check in, as long as you contact the hotel before and let them know they will work with you. Super awesome. Had a check in at 1am.

This hotel has such a great and convenient location. However, the staff doesn’t do anything to make you feel at home or welcome and the hotel experience is just not great. This is perfect for someone who is literally in need of a place to crash and has a full agenda. That’s it!

This was a fantastic place to stay. Beautiful modern comfortable room. Friendly helpful attentive staff. Excellent location. Good value as well. I’ll definitely stay there again!

Staff was friendly room was clean. It isn't like the Sheraton but its affordable and comfortable enough to spend the night and be close to all the shops and restaurants in old san juan. I would definitely be back.

We spent a night at "My Hotel" Old San Juan. The location is great, close to restaurants, bars and all the attractions the city has to offer. The manager was really kind and helpful in directing us through San Juan. The hotel is clean and comfortable. We highly recommend staying at My Hotel!

Quaint, clean and simple. I would consider staying there again.

Location is everything with this place. It's smack in the middle of restaurants and shops and a five minute walk to museums and forts. Currently under rehab so prices were low, certainly take advantage of it.

206 Fortaleza St., Old San Juan San Juan

Hotel highlights

  • Walking distance to Port of San Juan
  • Free WiFi in rooms and public areas

Located in Old San Juan, My Hotel in Puerto Rico is within a 5-minute walk of popular attractions such as Pier 1 and La Fortaleza. This 20-room, 3.5-star hotel welcomes guests with conveniences like free in-room WiFi and express check-out.


Rooms

Guests can expect to find free WiFi. Beds sport premium bedding. Housekeeping is available on request.


Property features

Guests staying at My Hotel in Puerto Rico enjoy free WiFi in public areas, express check-out, and a reception hall. Front-desk staff can help with luggage storage, and provide local restaurant recommendations. This smoke-free hotel also has a TV in a common area.

Room options

Junior Suite - No View

1 Queen Bed and 1 Twin Bunk Bed | Sleeps 4

Room, 1 King Bed, Jetted Tub

1 King Bed | Sleeps 3

Standard Room, 1 Queen Bed

1 Queen Bed | Sleeps 2

Standard Room, 2 Twin Beds

2 Twin Beds | Sleeps 2

Guest reviews for My Hotel in Puerto Rico

Everyone (10) Couples (1)
1
Everyone

I arrived at the location at 1:16 am called 23 times no one answered the phone, no one opened the door for me. I ended up driving 2 hours out of the city to be able to find availability. But my credit card was charged. I expect full refund in the next few days

By on Aug 30, 2021

Review comment responded on Sep 1, 2021

We are sorry you reached us after our business hours. Our check-in time is from 3:00 pm to 5:00 pm, which is stated in all reservations. We do provide express contactless check-in with prior arrangements. However, an approved arrangement must be made for check-in outside these hours.

2
Everyone

Room was available early, but could only get in if the guest paid an additional $50. Bummer

By on Dec 7, 2018

Review comment responded on Dec 14, 2018

Thanks for staying with us. We appreciate your feedback!

5
Everyone

Had a late Check in, as long as you contact the hotel before and let them know they will work with you. Super awesome. Had a check in at 1am.

By , from san diego on Jun 24, 2018

Review comment responded on Aug 15, 2018

Thank you it was a pleasure to have you!

3

convenient location

Everyone

This hotel has such a great and convenient location. However, the staff doesn’t do anything to make you feel at home or welcome and the hotel experience is just not great. This is perfect for someone who is literally in need of a place to crash and has a full agenda. That’s it!

By on Apr 16, 2018

Review comment responded on Dec 14, 2018

Thanks for staying with us. We appreciate your feedback!

5

great place to stay in old san juan

Everyone

This was a fantastic place to stay. Beautiful modern comfortable room. Friendly helpful attentive staff. Excellent location. Good value as well. I’ll definitely stay there again!

By on Jan 8, 2018

Review comment responded on Dec 14, 2018

Thanks for staying with us. We appreciate your feedback!

4

great simple hotel in old san juan

Everyone

Staff was friendly room was clean. It isn't like the Sheraton but its affordable and comfortable enough to spend the night and be close to all the shops and restaurants in old san juan. I would definitely be back.

By on Apr 23, 2017

Review comment responded on Dec 14, 2018

Thanks for staying with us. We appreciate your feedback!

5

great location and friendly staff

Everyone

We spent a night at "My Hotel" Old San Juan. The location is great, close to restaurants, bars and all the attractions the city has to offer. The manager was really kind and helpful in directing us through San Juan. The hotel is clean and comfortable. We highly recommend staying at My Hotel!

By on Apr 19, 2017

Review comment responded on Dec 14, 2018

Thanks for staying with us. We appreciate your feedback!

4

nice hotel, located in oldtown san juan.

Couples

Quaint, clean and simple. I would consider staying there again.

By on Mar 27, 2017

Review comment responded on Dec 14, 2018

Thanks for staying with us. We appreciate your feedback!

4

centrally located in the heart of old san juan

Everyone

Location is everything with this place. It's smack in the middle of restaurants and shops and a five minute walk to museums and forts. Currently under rehab so prices were low, certainly take advantage of it.

By , from Amesbury, MA on Feb 26, 2017

Review comment responded on Dec 14, 2018

Thanks for staying with us. We appreciate your feedback!

5
Everyone

By on Nov 25, 2019

Review comment responded on Dec 6, 2019

Thanks for staying with us. We appreciate your feedback!

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