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Recent guest reviews

As many have noted (but I apparently missed before booking this hotel), getting hot water isn't guaranteed. We had a pleasant check in, room was the exact type requested, then tried to shower because we were dirty from a day of ocean swimming and walking around in the sun. After waiting several minutes for the shower to warm up, we were told to wait "like half an hour". WOW! Okay, whatever it's their water, though our time was being wasted sitting around the room waiting for warm water. An HOUR passes, still no hot water. During that time we re-read reviews that confirmed getting hot water was a crap shoot. Ended up throwing away 1.5 freakin hours and finally just sucked it up and showered in the frigid water. Next morning: hot water was on, but two termite-looking bugs joined in for a warm shower too, and I noticed that the shower pan was leaking all over the floor. For the relative (in OSJ) price, they really need to get the plumbing up to par. While the front desk staff was very kind, and the location is great, the cold water and two bugs drops the review down to a 2/5 rating. The owners have frequently responded to poor reviews by basically saying, "Screw you, you should have known what you were getting.", but, even dingy hostels in former Soviet block states have warm water, for crying out loud.

Good price, and great location in old town. The accommodations were very basic. Soft twin bed and dirty bathroom.

Excellent location. Friendly service. Just what we were looking for to explore around and stay the night.

The gentleman in the counter was super helpful and friendly. Would recommend! Amazing location!

“Queen” bed was definitely full sized. Shower was full of hair.

Nice, classic hotel in Old San Juan overlooking Plaza de Armas and within walking distance to numerous restaurants and bars...and the water. Excellent cortaos and good breakfast at the cafe in the lobby. FYI The area was a bit loud in the am with normal activity (garbage trucks, construction etc)

No hot shower. And I thought we would have baloncy but we don’t get it

Location is excellant. Walking distance to everything in old San Juan. However it is right off of a main square where lovely music is played for hours and was loud as we tried to sleep. The hotel is quite old and it shows its age. The staff was lovely, very helpful.

Terrible Hotel. No windows. More of a hostel than a hotel. Extremely tiny and dark room.

Great staff - helped point me in the perfect direction for a great seafood experience and World Famous Pina Colada! Hotel is in wonderful OSJ near the best of the best of Historical sites and exquisite local traditions and crafts. Go there and enjoy being treated well by our great friends of Puerto Rico - you won't regret!

They were willing to keep our bags before we were able to go to the ship

Very friendly staff, helpful with advice about the area. Very centrally located and convenient.

Literally walking distance from all attractions in Old San Juan.

Viejo San Juan, San Jose St, 202 San Juan

Hotel highlights

  • Free WiFi in public areas
  • Onsite dining
  • Concierge services
  • 24-hour front desk

Located in Old San Juan, Hotel Plaza De Armas Old San Juan is next to popular attractions like San Juan Cathedral and Paseo de la Princesa. This 51-room hotel welcomes guests with conveniences like a restaurant, a coffee shop/café, and concierge services.


Dining

For your convenience, a cooked-to-order breakfast is served for a fee each morning from 6 AM to 1:00 PM. Order from room service to satisfy your hunger without leaving your room, or explore the hotel and get a bite to eat at the onsite restaurant or coffee shop/café.


Rooms

All 51 air-conditioned rooms feature safes and desks. 32-inch TVs come with cable channels.


Property features

At Hotel Plaza De Armas Old San Juan, guests have access to free WiFi in public areas and a terrace. You can take advantage of onsite parking for a fee, along with a free area shuttle. The 24-hour front desk has multilingual staff ready to assist with securing valuables, concierge services, and luggage storage.

Room options

Interior Twin

1 Twin Bed | Sleeps 1

Interior Queen

1 Queen Bed | Sleeps 2

Suite, Balcony

1 King Bed | Sleeps 3

Guest reviews for Hotel Plaza De Armas Old San Juan

Everyone (28) Couples (15) Business (2) Students (1) Family (2) Other (10) Friends (1)
2
Partner Couples

As many have noted (but I apparently missed before booking this hotel), getting hot water isn't guaranteed. We had a pleasant check in, room was the exact type requested, then tried to shower because we were dirty from a day of ocean swimming and walking around in the sun. After waiting several minutes for the shower to warm up, we were told to wait "like half an hour". WOW! Okay, whatever it's their water, though our time was being wasted sitting around the room waiting for warm water. An HOUR passes, still no hot water. During that time we re-read reviews that confirmed getting hot water was a crap shoot. Ended up throwing away 1.5 freakin hours and finally just sucked it up and showered in the frigid water. Next morning: hot water was on, but two termite-looking bugs joined in for a warm shower too, and I noticed that the shower pan was leaking all over the floor. For the relative (in OSJ) price, they really need to get the plumbing up to par. While the front desk staff was very kind, and the location is great, the cold water and two bugs drops the review down to a 2/5 rating. The owners have frequently responded to poor reviews by basically saying, "Screw you, you should have known what you were getting.", but, even dingy hostels in former Soviet block states have warm water, for crying out loud.

By , from Phila, PA on Feb 25, 2020

3
Everyone

Good price, and great location in old town. The accommodations were very basic. Soft twin bed and dirty bathroom.

By on Dec 10, 2019

Review comment responded on Dec 13, 2019

Thank you for your coments, we are sorry for the dirty bathroom.

4
Everyone

Excellent location. Friendly service. Just what we were looking for to explore around and stay the night.

By on Nov 30, 2019

Review comment responded on Dec 6, 2019

Thank you.

5
Everyone

By on Aug 12, 2019

Review comment responded on Sep 11, 2019

Thanks for your feedback!

5
Everyone

By on Jul 16, 2019

Review comment responded on Sep 13, 2019

Thank you.

5
Everyone

The gentleman in the counter was super helpful and friendly. Would recommend! Amazing location!

By on Jul 1, 2019

Review comment responded on Jul 1, 2019

Thank you for staying with us. We appreciate your feedback!

5
Everyone

By on Jun 30, 2019

Review comment responded on Jul 1, 2019

Thank you for staying with us. We appreciate your feedback!

4
Everyone

By on Mar 18, 2019

Review comment responded on Apr 2, 2019

Thank you for rating your stay with us. Please consider us on your next stay in Old San Juan.

3
Partner Couples

“Queen” bed was definitely full sized. Shower was full of hair.

By on Feb 11, 2019

Review comment responded on Feb 14, 2019

We are currently taking corrective measures in our housekeeping department non the less, all of our rooms are adequately described on the website. Next time advise us about your discontentment so we can take corrective measures at the moment.

4
Everyone

Nice, classic hotel in Old San Juan overlooking Plaza de Armas and within walking distance to numerous restaurants and bars...and the water. Excellent cortaos and good breakfast at the cafe in the lobby. FYI The area was a bit loud in the am with normal activity (garbage trucks, construction etc)

By on Feb 6, 2019

Review comment responded on Feb 10, 2019

Thank you very much!

Hotel Plaza De Armas Old San Juan

Viejo San Juan, San Jose St, 202, San Juan, 00901
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