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Recent guest reviews

Everything was good and clean. It was really old fashioned and that added to the stay. The lobby was better than the room. I would’ve appreciated a window because it was just a fake one, I couldn’t really tell what time of day it was.

Location, location, location! Friendly staff!

The location is perfect. You can walk all of Old San Juan or walk to the beach. It is close to everything. The staff is really nice. The room was comfortable and clean.

With a great location in Old San Juan, our experience as a family of 4, 2 adults and 2 kids, was great. Our room in the 1st floor was very well clean, spacious, with comfy bed/mattress, and modern A/C and TV system to keep kids quiet at bed time. Kitchen is well equipped. Warm hospitality, Warm smiles. We had a midnight check in, and was not an issue. The staff is incredible helpful, nice, and took care of all what we need. Quick answer by email before the trip. A great way to start our trip in Old San Juan. The common areas are being sanitized frequently. I will definetely be back to this place.

Charming hotel in the heart of Old St.Juan, conveniently located. Staff were attentive to our needs, especially Front Desk Concierge, named Elizabeth, who was friendly and professional. The unfortunate thing is that all noise/conversations in the hallways can be heard in the rooms, so heightened voices, laughter, arguments, luggage transports, children running,..etc.are heard while trying to sleep.🙄 Besides this, I enjoyed my stay and felt very safe.

High ceilings, semi kitchen (fridge leaked though). Incredible central location, great staff. The AC doesn’t really get cold so sleeping was a little hot and sheets weren’t nice, but towels and everything were clean.

The staff was very friendly the bed was comfortable and the location is unique

I was outside the hotel for 40 minutes on the street in the middle of the night. They did not send me the instruction before I arrived to the place. Disappointed

Service was horrible and place was dirty. They didn’t know we had a reservation. There customer service was poor. I would not recommend this place to anyone. They didn’t even have clean towels for me.

This place is beautiful. The rooms really make you feel like home with the old school old San Juan vibes... The staff is amazing and always willing to help.. the location is great and right in the middle of old San Juan

Location Location If you wanna explore old San Juan this is a great place

315 Calle Fortaleza San Juan

Hotel highlights

  • Walking distance to Port of San Juan
  • Free WiFi in rooms and public areas
  • Concierge services

Located in Old San Juan within a short walk of Port of San Juan, Fortaleza Suites is within 2 miles (3 km) of other popular sights such as Escambron Beach. This 10-room, 3.5-star apartment building welcomes guests with conveniences like free in-room WiFi, concierge services, and express check-out.


Dining

Savor a meal from the comfort of your room with room service.


Rooms

Guests can expect to find free WiFi and TVs with cable channels. Free toiletries are also available.


Property features

Guests of Fortaleza Suites enjoy free WiFi in public areas, express check-out, and a terrace. Front-desk staff can assist with luggage storage and concierge services.

Room options

San Jose (Interior Room)

2 Queen Beds | Sleeps 4

San Justo (Interior Room)

1 Queen Bed | Sleeps 2

Luna (Interior View)

1 Queen Bed | Sleeps 2

San Felipe (Interior Room)

2 Queen Beds | Sleeps 4

Guest reviews for Fortaleza Suites

Everyone (23) Couples (9) Family (10)
4
Family

Everything was good and clean. It was really old fashioned and that added to the stay. The lobby was better than the room. I would’ve appreciated a window because it was just a fake one, I couldn’t really tell what time of day it was.

By on Oct 12, 2021

Review comment responded on Oct 12, 2021

Thank you for your feedback. We will be addressing your concerns.

5
Partner Couples

Location, location, location! Friendly staff!

By on Aug 28, 2021

Review comment responded on Aug 28, 2021

Thanks for staying with us. We appreciate your feedback!

5
Partner Couples

The location is perfect. You can walk all of Old San Juan or walk to the beach. It is close to everything. The staff is really nice. The room was comfortable and clean.

By on Aug 19, 2021

Review comment responded on Aug 21, 2021

Glad you enjoyed your stay!! we hope you come back soon!!

5
Family

With a great location in Old San Juan, our experience as a family of 4, 2 adults and 2 kids, was great. Our room in the 1st floor was very well clean, spacious, with comfy bed/mattress, and modern A/C and TV system to keep kids quiet at bed time. Kitchen is well equipped. Warm hospitality, Warm smiles. We had a midnight check in, and was not an issue. The staff is incredible helpful, nice, and took care of all what we need. Quick answer by email before the trip. A great way to start our trip in Old San Juan. The common areas are being sanitized frequently. I will definetely be back to this place.

By on Jun 20, 2021

Review comment responded on Jun 24, 2021

Hi, Thank you for the review. Come back soon! Thanks,

4
Everyone

Charming hotel in the heart of Old St.Juan, conveniently located. Staff were attentive to our needs, especially Front Desk Concierge, named Elizabeth, who was friendly and professional. The unfortunate thing is that all noise/conversations in the hallways can be heard in the rooms, so heightened voices, laughter, arguments, luggage transports, children running,..etc.are heard while trying to sleep.🙄 Besides this, I enjoyed my stay and felt very safe.

By on Apr 20, 2021

Review comment responded on Apr 23, 2021

Thanks for staying with us. It was a pleasure to help you during your stay. Thanks for your warm words.

5
Friends

High ceilings, semi kitchen (fridge leaked though). Incredible central location, great staff. The AC doesn’t really get cold so sleeping was a little hot and sheets weren’t nice, but towels and everything were clean.

By on Apr 14, 2021

Review comment responded on Apr 14, 2021

Thanks for staying with us. Next time please let us know so we can help you out right away with the circumstances you may encounter.

5
Everyone

By on Dec 2, 2020

Review comment responded on Dec 2, 2020

Thank you for staying with us.

4
Everyone

By on Sep 8, 2020

Review comment responded on Sep 11, 2020

thanks for staying with us

5
Everyone

By on Sep 2, 2020

Review comment responded on Sep 2, 2020

Thanks for staying with us

4
Partner Couples Family

The staff was very friendly the bed was comfortable and the location is unique

By on Aug 9, 2020

Review comment responded on Aug 9, 2020

Thank you for choosing us a liking our place.

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