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Recent guest reviews

Great staff, friendly and very informative about places to see in San Juan. Also always willing to go the extra mile to ensure comfort

everything was great

The hotel's location is unbeatable, especially for travelers seeking a city hotel experience with accessibility to beaches and other traditional tourist attractions like beaches. Travelers can easily walk to great restaurants, services like dry cleaning, pharmacies, and retail, all within a five minute walk from the hotel. Hotel reception area is quite vehicle friendly and accessible.

The bathroom was very nice and I liked that a microwave was in the room.

Solamente que yo creía que estaba al lado de la playa

Good

The only thing that could make this hotel better is if the Spa was actually part of the hotel and if it was actually located on the beach and offered ocean front. The staff was super friendly. OMAR was actually who checked me in, he was super friendly, very helpful and knowledgeable. We absolutely loved, loved our stay. ⭐️⭐️⭐️⭐️⭐️

As a Gold member , I was entitled to a continental breakfast but I ended up paying for a buffet that they didn’t consider breakfast. When I arrived the room was very small , and I called for an update but nothing was done, I ended staying 4 nights with two friends in a very small room for $300 A night. The staff was nice , specially the kid that works outside, he did an amazing job taking us to the beach and finding us transportation multiple times.

The Hotel was good. Not great but good. The staff was very friendly.

The rooms are small but clean, however the bathrooms do not offer much privacy. Also, there are not alot of eating options close by. There are a few shops but sort of expensive for some things. My son forget to pack his swim trucks and the store closest to the hotel wanted $60 for some cheap shorts...

Excellent Staff. Professionally lead by Mr. Yodil. I would definitely stay again and recommend to friends and family.

Beautiful property! Most of the staff were friendly and helpful, especially Nick (concierge), he went above and beyond to make sure we had what we needed.

Hotel lies about beach services, were able to upgrade my room while being a Diamond Member of the Hilton Program. How does a Diamond Member get fruit & toast as a breakfast when everyone get that. What’s the point of being a Hilton Diamond Member of you don’t get to use any of the perks?? Very disappointed!! I’ve stayed at Hampton Inn’s that are much better and honor the Hilton member status.

Fantastic Hotel. I had a wonderful time. Orbitz did a great job with this one

The property is very well maintained. The staff was very courteous and very helpful as far as offering up things to do (and not do) while in Puerto Rico. My only small complaint is the standard room was a little on the small side, other than that i recommend this hotel.

105 Avenida de Diego San Juan

Hotel highlights

  • Close to Casino del Mar at La Concha Resort
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

Casino del Mar at La Concha Resort is within a mile (2 km) of DoubleTree by Hilton San Juan, and other popular sites like Condado Beach are within a couple of miles (3 km). This 184-room, 4-star hotel welcomes guests with 3 restaurants, a full-service spa, and an outdoor pool. It's connected to a shopping center in central San Juan and also close to Puerto Rico Convention Center and Carolina Beach.


Dining

Relish the international cuisine at Cafe Pierre, one of 3 onsite restaurants. Order from room service to satisfy your hunger without leaving your room, get a quick pick-me-up at the 2 coffee shops/cafés, and mingle with other guests at the free manager's reception on select days. Start each morning with full breakfast, available for a fee from 6 AM to 11 AM.


Rooms

All 184 rooms provide microwaves, refrigerators, and free newspapers. Guests can expect flat-screen TVs with pay movies, along with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer free toiletries and bathrobes. Free local calls and laptop-compatible safes are other standard amenities.


Property features

Guests of DoubleTree by Hilton San Juan enjoy a full-service spa, an outdoor pool, and a children's pool. Parking is available for USD 17 per day (USD 20 per day for valet parking), and there's also a free beach shuttle. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, luggage storage, and concierge services. Other amenities at this hot springs hotel include a 24-hour gym, free WiFi in public areas, and a spa tub.

Room options

Deluxe 1 King Bed Balcony

1 King Bed | Sleeps 2

Room 1 King Bed, Corner

1 King Bed | Sleeps 2

Deluxe 1 King Garden View

1 King Bed | Sleeps 2

Room, 1 King Bed Accessible

1 King Bed | Sleeps 2

Guest reviews for DoubleTree by Hilton San Juan

Everyone (42) Couples (12) Family (19)
5
Partner Couples

Great staff, friendly and very informative about places to see in San Juan. Also always willing to go the extra mile to ensure comfort

By on Nov 6, 2021

5
Family

everything was great

By on Aug 31, 2021

5
Everyone

The hotel's location is unbeatable, especially for travelers seeking a city hotel experience with accessibility to beaches and other traditional tourist attractions like beaches. Travelers can easily walk to great restaurants, services like dry cleaning, pharmacies, and retail, all within a five minute walk from the hotel. Hotel reception area is quite vehicle friendly and accessible.

By on Aug 24, 2021

4
Family

The bathroom was very nice and I liked that a microwave was in the room.

By on Aug 22, 2021

5
Family with small children

Solamente que yo creía que estaba al lado de la playa

By on Aug 13, 2021

5
Everyone

Good

By on Jul 25, 2021

5
Partner Couples

The only thing that could make this hotel better is if the Spa was actually part of the hotel and if it was actually located on the beach and offered ocean front. The staff was super friendly. OMAR was actually who checked me in, he was super friendly, very helpful and knowledgeable. We absolutely loved, loved our stay. ⭐️⭐️⭐️⭐️⭐️

By on Jul 5, 2021

3
Friends

As a Gold member , I was entitled to a continental breakfast but I ended up paying for a buffet that they didn’t consider breakfast. When I arrived the room was very small , and I called for an update but nothing was done, I ended staying 4 nights with two friends in a very small room for $300 A night. The staff was nice , specially the kid that works outside, he did an amazing job taking us to the beach and finding us transportation multiple times.

By on Jul 4, 2021

4
Everyone

The Hotel was good. Not great but good. The staff was very friendly.

By on May 25, 2021

3
Family

The rooms are small but clean, however the bathrooms do not offer much privacy. Also, there are not alot of eating options close by. There are a few shops but sort of expensive for some things. My son forget to pack his swim trucks and the store closest to the hotel wanted $60 for some cheap shorts...

By on Apr 11, 2021

DoubleTree by Hilton San Juan

105 Avenida de Diego, San Juan, 00914
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