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Recent guest reviews

The resort had everything you need; one stop shop. Multiple restaurants, water sports, private access to the beach, hammocks, a basketball court in the pool and 2 pools; including a swim up bar. The staff was so accommodating and friendly. All of our servers were prompt and made our stay lovely. My boyfriend and enjoyed our stay and our children had a blast as well! We requested a resort view room, but upon check in we noticed we could barely see the resort. The front desk accommodated us by checking us in a better room the following day when something better was available. Had a bit of trouble reaching the front desk for requests, seemed a bit overwhelmed but other than that, no complaints.

I liked that it was away from big crowds. I didn’t like how expensive the food was and that they didn’t offer any water in the rooms!

The beach and the pools were awesome

Nice place

The Caribe was ok, way to expensive for the service they provide. First night I was there, I had no hot water in my room. They switched my room to an upgrade which I appreciated. They would give me towels with no washcloths all the time and I would have to call the front desk for wash clothes with a waiting time of at least 20 minutes. The restaurants are way too expensive, we had better food when we left the resort and went to the local restaurants. I also had an issue with a server at the pool area, I asked her if she could take my order for my children because they were hungry due to swimming all day in the pool. She told me she was clocking out (6:00 pm), so I asked her if she could send another server over she said yes. At 6:45 pm she was still taking orders and delivering food to other people around me at the pool. I went to speak to her manager and all he did was take off the $21I paid for food that I had to walk into the resort to order for my children. I paid $400 a night there and the service definitely was not worth it. I must say all of the people at the front desk and the bell boys were very nice and professional, but I would not stay at this hotel again.

Beautiful views, wonderful staff, & free Piña Coladas!

Loved the view, the pool and bar area stunning. The pastry shop was awesome. The atmosphere is superb. Just did not like the restaurants. Better food around the island for a more reasonable price. Otherwise this is paradise, a real gem. The staff were friendly, welcoming, and very polite.

Pool is great, people are great. Drinks are insanely expensive, but that’s expected. Cool parrots and other animals. The only thing that was rough were the rooms. Paint peeling off the doors and the bathtub—just felt more like a low-end motel in the room. Avoid getting a massage at the spa—worst massage I’ve had. But the rest of the spa staff are incredible

I liked the private beach and tropical garden.

Beautiful place all the staff was amazing

Caribe Hilton should not charge a high parking rate for those who rent a car during a vacation stay. I can’t believe you still gotta pay for a parking space!! Enough with the hotel amenities plus parking??!? At least they could’ve done a cheap rate!! No one was on the look out for the cars, there was NO SECURITY AT ALL IN THERE!!! I don’t know why so expensive!!!!

The restaurant choices were great. Pools were on the resort. Only negative review was the service at the pool and cleanliness of the room.

Nice hotel, when we arrived there wasn’t any towels or rags in the room so you will have to request them. The food was good at all on the resort very over priced. Good shops across the street to get breakfast and alcohol. The service at the pool is horrible you have to chase down a server and most of them have attitudes.

The beach area was very beautiful

Pool and beach access is amazing. The service from staff is amazing. What's far from amazing?...the cleanliness of the actual room. Very dusty, hair found in shower, old cups on balcony. The ice machine on our floor was broken the entire trip.

Best : yoga class , pool and drinks by the pool side. Balcony , Negative staff had attitude and will talk about you in Spanish and I got shortened twice by wait staff.

The hotel was great but the food was not , if you not trying to spend a lot this is not the hotel for you all the restaurant and the store on the hotel property were very expensive but were not worth the price

Hotel was nice and the staff super friendly and helpful. The crowd was a bit loud and inconsiderate a few of the days, but that would be my only critique.

They charge over fee to use the pool and all amenities.. It is my first time and the last time I make a reservation at this hotel

1 San Geronimo Street San Juan

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa
  • Private beach

Located in Puerta de Tierra, Caribe Hilton is within a 5-minute walk of Fort San Jeronimo and within 15 minutes of other popular attractions like Third Millennium Park. This 652-room, 4.5-star resort welcomes business and leisure travelers with 3 outdoor pools, a private beach, and a full-service spa.


Dining

This resort is home to 10 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Start each morning with full breakfast, available for a fee from 7:00 AM to 11:30 AM.


Rooms

Caribe Hilton's 652 rooms provide MP3 docks, refrigerators, and coffee makers. Guests can expect 27-inch LCD TVs with cable channels and pay movies, along with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Free newspapers, free local calls, and laptop-compatible safes are also standard.


Property features

Caribe Hilton features a private beach, a full-service spa, and 3 outdoor pools. Valet parking is available for USD 32 per night. The 24-hour front desk has multilingual staff ready to assist with luggage storage, concierge services, and dry cleaning/laundry. Other amenities at this beach resort include a children's pool, a gym, and a spa tub.

Room options

Junior Studio Suite, 1 King Bed

1 King Bed | Sleeps 4

Suite, 2 Bedrooms, Bay View (Wave Wing)

1 King Bed and 2 Double Beds | Sleeps 6

Room, 1 King Bed, Garden View (Wave Wing)

1 King Bed | Sleeps 2

Suite, 1 Bedroom (Garden Wing)

1 King Bed | Sleeps 4

Guest reviews for Caribe Hilton

Everyone (48) Couples (17) Family (14)
4
Family with small children Partner Couples

The resort had everything you need; one stop shop. Multiple restaurants, water sports, private access to the beach, hammocks, a basketball court in the pool and 2 pools; including a swim up bar. The staff was so accommodating and friendly. All of our servers were prompt and made our stay lovely. My boyfriend and enjoyed our stay and our children had a blast as well! We requested a resort view room, but upon check in we noticed we could barely see the resort. The front desk accommodated us by checking us in a better room the following day when something better was available. Had a bit of trouble reaching the front desk for requests, seemed a bit overwhelmed but other than that, no complaints.

By on Sep 19, 2021

Review comment responded on Sep 19, 2021

Thank you for your feedback

4
Family

I liked that it was away from big crowds. I didn’t like how expensive the food was and that they didn’t offer any water in the rooms!

By on Aug 12, 2021

Review comment responded on Sep 9, 2021

Thank you for your feedback.

5
Family

The beach and the pools were awesome

By on Aug 5, 2021

Review comment responded on Aug 8, 2021

Thank you for your feedback

5
Partner Couples

Nice place

By on Jul 22, 2021

Review comment responded on Jul 26, 2021

Thank you for your feedback. Come back soon! :)

3
Family with small children

The Caribe was ok, way to expensive for the service they provide. First night I was there, I had no hot water in my room. They switched my room to an upgrade which I appreciated. They would give me towels with no washcloths all the time and I would have to call the front desk for wash clothes with a waiting time of at least 20 minutes. The restaurants are way too expensive, we had better food when we left the resort and went to the local restaurants. I also had an issue with a server at the pool area, I asked her if she could take my order for my children because they were hungry due to swimming all day in the pool. She told me she was clocking out (6:00 pm), so I asked her if she could send another server over she said yes. At 6:45 pm she was still taking orders and delivering food to other people around me at the pool. I went to speak to her manager and all he did was take off the $21I paid for food that I had to walk into the resort to order for my children. I paid $400 a night there and the service definitely was not worth it. I must say all of the people at the front desk and the bell boys were very nice and professional, but I would not stay at this hotel again.

By on Jul 17, 2021

Review comment responded on Jul 18, 2021

We`re sorry for the miss opportunity presented during your stay, your review will be forward to our management team.

5
Partner Couples

Beautiful views, wonderful staff, & free Piña Coladas!

By on Jul 11, 2021

5
Everyone

By on Jul 7, 2021

Review comment responded on Jul 18, 2021

Thank you for your feedback

4
Family with small children

Loved the view, the pool and bar area stunning. The pastry shop was awesome. The atmosphere is superb. Just did not like the restaurants. Better food around the island for a more reasonable price. Otherwise this is paradise, a real gem. The staff were friendly, welcoming, and very polite.

By on Jul 5, 2021

Review comment responded on Jul 6, 2021

Thank you for your feedback.

3
Family with small children

Pool is great, people are great. Drinks are insanely expensive, but that’s expected. Cool parrots and other animals. The only thing that was rough were the rooms. Paint peeling off the doors and the bathtub—just felt more like a low-end motel in the room. Avoid getting a massage at the spa—worst massage I’ve had. But the rest of the spa staff are incredible

By on Jul 4, 2021

Review comment responded on Jul 4, 2021

Thank you for your feedback

5
Family

I liked the private beach and tropical garden.

By on Jun 11, 2021

Review comment responded on Jun 13, 2021

Thank you for your feedback !!! looking forward to welcoming you in the near future to our Iconic Caribe Hilton!

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