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Recent guest reviews

The staff in general have poor customer service skills. Staff become combative and volatile when asking for better service.

Very nice an clean

This hotel was beautiful. Staff was impeccable! Customer service and room service was very polite and nurturing! Would definitely stay here again and I want to thank everyone for their hospitality!

I did not like that during COVID restrictions the room , refrigerator and bedding was filthy! Floor dirty hair and blood stain on blanket, hairy and dirt on floor windows filthy and blood stain on towels ! I will not stay at this property again! Also, front desk clerk upon check in did not have a clue about what she was doing, there was one clerk a female that was mice but one out of the several is not good!!

Property was in a really great central location however, it only has one elevator so there is a lot of wait time to go to your room, outside or to the pool.

It was close to everything

The hotel was nice but did not truly reflect the photographs from the website. They currently do not clean the rooms. The staff was amazing and assisted with any issue or problem you had. The rooftop was very relaxing.

I really liked the friendliness of the staff and the ease of checking in and checking out.

The hotel is close to everything..really liked the rooftop pool.

Room was nice and the staff was respectful and the hotel was clean

The bathrooms were not properly cleaned and upheld. The walls were filled with marks and scuffs. The first night we had been out all day until 4pm and the room was not cleaned. I spoke to the front desk and they refunded the resort fee for a day. I myself went to house keeping to ask for the room to be cleaned because front desk mentioned they would contact housekeeping which was not a suitable outcome for me.

My husband and I stayed at the AC HOTEL for 5 days and this is one of the best hotels that we have ever stayed at. The check in was fast and easy. They cleaned our room everyday and bought new towels everyday. The rooftop pool sans drinks were amazing. The location was perfect, not far from the beaches or restaurant. Evening if I’m walking distance. I’m normally very crucial and particular about my reviews on hotels but this one gets 10 stars. We will be back next year!

Horrible. The hotel wasn't cleaing or disinfecting anything being that we are facing this horrible virus. My sister also fell bc there was water all over there floor And no one from the hotel had the common courtesy to check up on her after she fell and hurt her knee and ankle. I rate this hotel a 0 very horrible experience.

1369 Ashford Avenue San Juan

Hotel highlights

  • Walking distance to Casino del Mar at La Concha Resort
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool

Located in Condado within a mile (2 km) of Condado Beach, AC Hotel by Marriott San Juan Condado is within a few miles (5 km) of other popular sights such as Puerto Rico Convention Center. This 4-star hotel has 233 guestrooms and offers conveniences like a restaurant, an outdoor pool, and free in-room WiFi.


Dining

This hotel serves as home to a rooftop bar, along with a restaurant that specializes in Spanish cuisine. Get a pick-me-up at the coffee shop/café.


Rooms

All 233 rooms feature balconies, refrigerators, and free local calls. Smart TVs come with cable channels and Netflix, and guests can stay connected with free WiFi. Bathrooms have hair dryers, free toiletries, and bathrobes. Safes, ironing boards, and desks are also standard. Housekeeping is available once per stay.


Property features

At AC Hotel by Marriott San Juan Condado, guests enjoy features like an outdoor pool, a fitness center, and free WiFi in public areas. Self parking is offered for USD 20 per day. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and luggage storage. Additional amenities include conference space, a business center, and a computer station.

Room options

Suite, 1 Bedroom, Non Smoking, Partial Ocean View

1 King Bed | Sleeps 4

Executive Room, 1 King Bed, Non Smoking, Balcony

1 King Bed | Sleeps 4

Room, 2 Double Beds, Non Smoking, Balcony

2 Double Beds | Sleeps 4

Suite, 1 Bedroom, Non Smoking, Balcony

1 King Bed | Sleeps 4

Guest reviews for AC Hotel by Marriott San Juan Condado

Everyone (35) Couples (16) Family (23)
5
Everyone

By on Jul 17, 2021

4
Everyone

By on Jun 26, 2021

1
Family

The staff in general have poor customer service skills. Staff become combative and volatile when asking for better service.

By on Jun 23, 2021

5
Family

Very nice an clean

By on Jun 22, 2021

5
Everyone

By on Jun 15, 2021

5
Family

This hotel was beautiful. Staff was impeccable! Customer service and room service was very polite and nurturing! Would definitely stay here again and I want to thank everyone for their hospitality!

By on May 25, 2021

2
Family

I did not like that during COVID restrictions the room , refrigerator and bedding was filthy! Floor dirty hair and blood stain on blanket, hairy and dirt on floor windows filthy and blood stain on towels ! I will not stay at this property again! Also, front desk clerk upon check in did not have a clue about what she was doing, there was one clerk a female that was mice but one out of the several is not good!!

By on May 19, 2021

4
Everyone

By on May 19, 2021

4
Partner Couples

Property was in a really great central location however, it only has one elevator so there is a lot of wait time to go to your room, outside or to the pool.

By on May 17, 2021

2
Partner Couples

It was close to everything

By on Apr 29, 2021

AC Hotel by Marriott San Juan Condado

1369 Ashford Avenue, San Juan, 00907
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