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Recent guest reviews

The rooms need updating. The carpet needs to be replaced. The staff was friendly.

The staff was very accommodating and friendly. The room was comfortable and clean. Few issues on how to figure out the air conditioner/heater but nothing major. We slept well and have no complains about the room.

The staff was good but could not get any sleep. the guest staying next door to me was drunk and hitting all the doors in the middle of the night and it took the security a long time to come up and take him out.

I didn’t like the fees attached I didn’t j ow about. I liked the cleaning service.

The staff was great but I have stayed at other hotels in union square and they were in better shape and better room. Thanks Jesse

property immaculate, wonderful. staff did not speak English well enough to do business. Air conditioner didn’t work and clock had no power. they said “sorry”. Also tried to book me a ride to airport when I was trying to get to the train station.

They add on a "special fee" for something. Other than free wi-fi, which I did not need, they didn't have an explanation of what the fee is for. I will not stay here again.

Staff was great. Location great. However my room (314) had a horrible smell that I could not identify and I had window open and bought an automatic air freshner to help mask the horrendous smell.

I liked that it was so close to union square. However the floors in the room were slanted in some portions of the room.

The location was great!! The staff was great! Nothing not to like. The room was big! The beds were cozy!

I love the old characteristics of the building, with that said, old also means tiny bathrooms! The bathroom could have used a refresh, wallpaper peeling and bubbling from the walls. Water pressure poor and frequent temperature changes during a 10 minute shower. Lobby/bar area was a comfortable atmosphere. Staff was professional and willing to help. Location is perfect if you want to be in the heart of everything. You must be willing to deal with the trolley car noises throughout the night (cars stop running at mid-night), and a local business blasting a string quartet version of Careless Whisper all night long.

Snacks and beverages ridiculously overpriced. eg. coffee at breakfast bar 5 dollars. Pure gouging.

I left my purse in the Lyft I took to get to the hotel and the heartless jerks at the front desk refused to allow me to check in to my room due to the lack of ID despite the fact that I had a copy of my reservation confirmation on my phone. I ended up spending the night on the streets of San Francisco where I was being mugged and beaten, all thanks to the lack of empathy and human kindness shown by this hotel. Ironically, I was spending the night at the hotel because I was reviewing it to see if my company would be ok negotiating a rate with them and putting our 500+ room nights per year at their property. Because of the way they treated me, we have blacklisted this dump for the safety of our employees and have removed them as an option from our travel management system. I encourage those of you who value the safety of your corporate travelers to do the same.

Nice hotel in just the location we needed. Staff was friendly and helpful . Comfortable bedding.

The room smelled very dank and old for all four days. Super duper crusty remote.

Powell St San Francisco CA

Hotel highlights

  • Fitness center
  • 24-hour business center
  • WiFi in rooms and public areas (fees apply)
  • Concierge services

Located in Downtown San Francisco, Villa Florence San Francisco on Union Square is adjacent to Union Square and within a 15-minute walk of popular sights like Moscone Convention Center. This 189-room, 4-star hotel welcomes guests with in-room amenities like iPod docks, coffee makers, and LED TVs.


Rooms

The 189 rooms have an array of amenities, including iPod docks, coffee makers, and free local calls. 55-inch LED TVs come with cable channels, and guests can stay connected with WiFi. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and designer toiletries. Ironing boards, desks, and wardrobes or closets are also available. Housekeeping is available on request.


Property features

Villa Florence San Francisco on Union Square features a fitness center, WiFi in public areas, and conference space. Valet parking is available for USD 60 per day. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, dry cleaning/laundry, and concierge services. Other amenities at this boutique hotel include a 24-hour business center, a porter/bellhop, and a banquet hall.

Room options

Junior Suite, 1 King Bed

1 King Bed | Sleeps 4

Room, 1 King Bed, Accessible (Roll-In Shower)

1 King Bed | Sleeps 2

Room, 1 King Bed, Accessible (Bathroom Enhanced)

1 King Bed | Sleeps 2

Room, 2 Double Beds, Accessible

2 Double Beds | Sleeps 4

Guest reviews for Villa Florence San Francisco on Union Square

Everyone (31) Couples (4) Family (4)
3
Friends

The rooms need updating. The carpet needs to be replaced. The staff was friendly.

By on Mar 18, 2020

Review comment responded on Mar 18, 2020

Thank you for choosing to stay with us. We appreciate your feedback very much. Looking forward to welcoming you back again. Cheers, Team Villa Florence

5
Everyone

By on Feb 4, 2020

Review comment responded on Feb 12, 2020

Thank you for choosing to stay with us. We appreciate your feedback very much. Looking forward to welcoming you back again. Cheers, Team Villa Florence

5
Partner Couples

The staff was very accommodating and friendly. The room was comfortable and clean. Few issues on how to figure out the air conditioner/heater but nothing major. We slept well and have no complains about the room.

By , from Austin, Texas on Jan 5, 2020

Review comment responded on Feb 19, 2020

Hello, thank you for staying at the Villa Florence Hotel. We appreciate your feedback and we are glad that you enjoyed your stay. We hope to see you soon.

2
Family

The staff was good but could not get any sleep. the guest staying next door to me was drunk and hitting all the doors in the middle of the night and it took the security a long time to come up and take him out.

By on Dec 18, 2019

Review comment responded on Dec 19, 2019

Dear guest, Thank for your review. We apologize for the inconvenience caused to you during your stay. We will make sure it does not repeat again.

4
Everyone

By on Dec 16, 2019

Review comment responded on Dec 25, 2019

Hello there, Thank you for choosing to stay with us. We appreciate your feedback very much. Please come see us again soon. Wishing you and your family a very happy holidays! Kind regards, Team Villa Florence

3
Everyone

I didn’t like the fees attached I didn’t j ow about. I liked the cleaning service.

By on Aug 27, 2019

3
Partner Couples

The staff was great but I have stayed at other hotels in union square and they were in better shape and better room. Thanks Jesse

By on Aug 22, 2019

3
Everyone

property immaculate, wonderful. staff did not speak English well enough to do business. Air conditioner didn’t work and clock had no power. they said “sorry”. Also tried to book me a ride to airport when I was trying to get to the train station.

By on Aug 10, 2019

3
Partner Couples Family

They add on a "special fee" for something. Other than free wi-fi, which I did not need, they didn't have an explanation of what the fee is for. I will not stay here again.

By on Jul 14, 2019

3
Business Business

Staff was great. Location great. However my room (314) had a horrible smell that I could not identify and I had window open and bought an automatic air freshner to help mask the horrendous smell.

By on Jun 25, 2019

Villa Florence San Francisco on Union Square

225 Powell St, San Francisco, CA 94102
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