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Recent guest reviews

Service was great. Location was very convenient .

Ideally located near Union Square. The pictures on the website for the Studio Suite are misleading. Although there is a note that the pictures can be different from the actual room one gets, I felt that the actual room was quite different. For example, as per the picture, there are two TVs (one with the background of a window and the other with the background of a white decorated wall). This gives the impression that the room is quite large and has some partition between the sofa area and the bed. However, in reality, there was only one TV and hence a very different layout of the room (FYI, I am totally okay with a single TV but the expectation set by the website was disappointing). After looking at their pictures again, I can now tell that they took pictures of two different studio suites and showed the best of both under a single suite. My request to the Marriott marketing team is to portray as realistic pictures as possible.

Overall 10/10 stay! The hotel was clean, room was amazing, view was awesome, and it was walking distance to so many things and good eats! Definitely staying here again!

Property was conveniently located. The staff was great and was very helpful, especially the concierge.. He was amazing!

Location was great, 1 block from SF Union Square. Basically everything Downtown was a short walk from the hotel property. Ordered room service twice, and the quality and promptness of food and delivery was excellent each time.

The homeless people in the near vicinity i did not like, the hotel personnel were great

Room was very nice but only 1 coffee pack and the water pressure was terrible.

JW Marriott San Francisco Union Square is amazing and Excellent

Charged me for mini bar items I did not use. When I asked the desk to reverse the charges they said they would but it still ended up on my American Express card

Everyone at your hotel was tremendous including Sierra at the front desk, the lady concierge, Jason in the lounge, Tan in the restaurant & your arrangement with Capital Limo service was great. Our driver Levahn was amazing. Housekeeping people were very friendly, etc. We will definitely stay with you again.

Wish we stayed longer. Beautiful hotel. Love my stay there and staff are excellent

Rooms were Very clean, very comfortable, and looked like they had been remodeled. Bar staff was great breakfast stuff was good

As we checked in, we overheard the customer in front of us say they are cancelling their reservation and staying somewhere else because of the terrible check in process. The woman who checked me in said the room wasn't ready but vacant so should be ready very soon. We had a late lunch at the hotel and 2 hours later the room still wasn't ready. The woman was clueless and not helpful. Parking was $66 + $9 tax, unacceptable. I will never stay here again, not recommend this hotel to anyone, and avoid Marriotts whenever possible.

Hotel was under construction little bit noisy, but the hotel staff was very apologetic about the situation.

Mason Street San Francisco CA

Hotel highlights

  • Walking distance to SHN Curran Theatre and San Francisco Museum of Modern Art
  • Free WiFi in public areas
  • Onsite dining
  • 24-hour fitness center

Located in Downtown San Francisco, JW Marriott San Francisco Union Square is adjacent to SHN Curran Theatre and within a 10-minute walk of other popular attractions like Westfield San Francisco Centre. This 344-room, 4.5-star hotel has conveniences like a restaurant, a bar/lounge, and a 24-hour fitness center.


Dining

This hotel serves as home to a bar, along with a restaurant that specializes in Californian cuisine. Savor a meal from the comfort of your room with room service.


Rooms

All 344 soundproofed rooms provide coffee makers, free weekday newspapers, and laptop-compatible safes. 55-inch flat-screen TVs come with cable channels and Netflix, and guests can stay connected with WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding and pillow menus ensure a restful night. Phones, ironing boards, and desks are also available.


Property features

At JW Marriott San Francisco Union Square, guests have access to a 24-hour fitness center, free WiFi in public areas, and conference space. Valet parking is available for USD 66 per night. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, tours or tickets, and securing valuables. Other amenities at this luxury hotel include a business center, express check-in, and express check-out.

Room options

City Room, 2 Queen Beds, Non Smoking, City View

2 Queen Beds | Sleeps 4

Club Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Club Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Studio Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 4

Guest reviews for JW Marriott San Francisco Union Square

Everyone (17) Couples (6) Business (2) Family (7) Other (2)
5
Family with small children

Service was great. Location was very convenient .

By on Jul 5, 2021

Review comment responded on Jul 6, 2021

Dear Valued Guest, Thank you for choosing JW Marriott San Francisco Union Square and for the kind review. We are glad you could discover all that our outstanding location has to offer, including AT&T Park, Chinatown, Fisherman's Wharf and Ghirardelli Square. We hope to welcome you again soon for another well-balanced visit, crafted with a personal touch. Best Regards, Anthony Le Front Office Manager

3
Family

Ideally located near Union Square. The pictures on the website for the Studio Suite are misleading. Although there is a note that the pictures can be different from the actual room one gets, I felt that the actual room was quite different. For example, as per the picture, there are two TVs (one with the background of a window and the other with the background of a white decorated wall). This gives the impression that the room is quite large and has some partition between the sofa area and the bed. However, in reality, there was only one TV and hence a very different layout of the room (FYI, I am totally okay with a single TV but the expectation set by the website was disappointing). After looking at their pictures again, I can now tell that they took pictures of two different studio suites and showed the best of both under a single suite. My request to the Marriott marketing team is to portray as realistic pictures as possible.

By on Apr 8, 2021

Review comment responded on Apr 11, 2021

Dear Valued Guest, We are genuinely sorry for not delivering the exceptional stay you deserve. Everything we do is aimed at cultivating a distinctive experience with inspired service, and we hope you will accept our apologies that you were disappointed with your suite. We would like to regain your trust and hope you will give us another chance on your next visit to the San Francisco area. Best Regards, Mwanza Major Director of Operations

5
Partner Couples

Overall 10/10 stay! The hotel was clean, room was amazing, view was awesome, and it was walking distance to so many things and good eats! Definitely staying here again!

By on Mar 15, 2021

Review comment responded on Mar 16, 2021

Good morning, thank you for providing feedback for in regards to your stay with us. I am very pleased to hear that you enjoyed your stay. We hope you visit us again soon!

5
Everyone

By on Nov 29, 2020

Review comment responded on Jan 24, 2021

Thank you for staying with us during these unprecedented times! We hope that you return to see us soon.

5
Everyone

Property was conveniently located. The staff was great and was very helpful, especially the concierge.. He was amazing!

By on Mar 11, 2020

Review comment responded on Apr 10, 2020

Dear Guest, thank you for choosing JW Marriott San Francisco Union Square and for the kind review. We are glad you could discover all that our outstanding location has to offer. We also appreciate you mentioning how much you enjoyed our inspired and tailored hospitality. We hope to welcome you again soon for another well-balanced visit, crafted with a personal touch. Best Regards, Mwanza Major, Director of Operations

5
Partner Couples

Location was great, 1 block from SF Union Square. Basically everything Downtown was a short walk from the hotel property. Ordered room service twice, and the quality and promptness of food and delivery was excellent each time.

By on Feb 11, 2020

4
Everyone

By on Dec 28, 2019

5
Friends

The homeless people in the near vicinity i did not like, the hotel personnel were great

By on Nov 26, 2019

4
Family

Room was very nice but only 1 coffee pack and the water pressure was terrible.

By on Sep 16, 2019

5
Family Business Business

JW Marriott San Francisco Union Square is amazing and Excellent

By on May 19, 2019

JW Marriott San Francisco Union Square

515 Mason Street, San Francisco, CA 94102
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