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Recent guest reviews

Excellent value for the cost

We brought our service pet, but we’re still charged a pet fee

We've stayed here several times in the past and this time was disappointing. Reserved a queen, got two doubles. Front desk staff doesn't take Covid threat seriously via sloppy wearing of mask. This place is not being kept up and in need of a broom in the plaza and dirty stairwells. Our room had lamp w/burned out bulb, sink handle part missing, closet wall had blood/red paint streak. Toilet not cleaned of all feces. And what the heck is a $15 destination tax? No heads up about that. This property was once a gem.

Cute boutique style located close to everything. Staff was helpful

The location is great with parking. Staff are very friendly and helpful.

Property is oky a car broken into our second night pretty scary but it's close to all tourist spot

Loved the happy decor and location. Very clean very comfortable.

Hotel staff is super nice, but the facility itself is rough. Great location near good restaurants we came back for our second stay in 2 years, but the facility is rough. It’s billed as kind of a kitschy throwback to a 50’s motorlodge, and from a distance everything looks fine. It’s not until you’re up close that you realize that the interior and exterior surfaces are really dirty and worn out. The rails, walls, stairwells etc of the exterior have deep layers of dust and grime covering them. The curtains at the parking spots are fraying and dirty and there was a condom wrapper in the parking lot. When I checked in i was told to take things out of my car because people will walk through the parking lot at night with flashlights and break into your car. No security? Elevator was out of order. The rooms look like the end result of a weekend painting party where you invite your friends over for pizza and beer if they’ll help you paint your place. Walls and trim have evidence of decades of paint layers - and the paint edging looks like it was done freehand by amateurs. The baseboards, light switches, fixtures have layers of dust and grime on them, fixtures in the bath rooms have corrosion, and the hinges in the bathroom were covered in rust. Carpets are worn and tired. The Joie de Vivre label gives legitimacy and makes the price seem reasonable ... but this is really no better than a non-branded tired motel. Place needs to be cleaned and rooms gutted to justify the price.

comfy bed and breakfast included👍👍 and the place is super cute

Wonderful & welcoming staff. Awesome location. Clean rooms. Family friendly.

Everything during the stay was excellent. No problems with check in or check out. Complimentary breakfast was nice touch. Easy to walk to many fine bars and restaurants. Very clean in a nice neighborhood.

Great last minute choice! Walking distance to some good restaurants and fun spots. Great experience.

Excellent place for the money. Cute and centrally located close to bars and restaurants.

Good value for money, convenient to Chestnut Street shopping and restaurants. A decent walk to Fisherman's Wharf and the Presidio, but good exercise.

This was a last minute lucky find on a very busy weekend in The City. We were blessed to get our room. We will return. Be careful about the parking situation. Some deals do charge, other sites don't charge. Fantastic location!

Loved the location and my room was ready hours before check-in and I felt very taken care of! I look forward to my next trip!

I felt very much welcomed at Del Sol. Staff is great. knowlegeable of the area and willing to go out of their way to ensure one will enjoy the stay or the day. Fresh cookies every afternoon, coffee and tea during the day, tasty muffins and pastries for breakfast--all excellent. Recommendations I got (for dining out, for renting a bike, bikinng routes) were excellent. Rooms are very comfortable, very pleasant and cozy, spacious and super clean. It was a relaxing place and for a business traveler location a few blocks away from the marina could not be better.

Would have been 5 stars but the hotel has thin walls. Great location

pros: + very friendly, helpful and professional staff + nice rooms + breakfast (not overwhelming but ok if you don't expect it) + good location cons: - loud in the morning (children screaming in the pool - i wished someone told them or the parents that others might still want to sleep...) - charge extra for parking the car

Webster St San Francisco CA

Hotel highlights

  • Walking distance to Presidio of San Francisco
  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Outdoor pool

Located in Cow Hollow, Hotel Del Sol is adjacent to Mexican Museum and within a 5-minute walk of other popular sights like Union Street. This 57-room, 3-star hotel has free breakfast along with conveniences like an outdoor pool and free in-room WiFi.


Dining

Free continental breakfast is served each morning from 7:00 AM to 10:00 AM.


Rooms

All 57 rooms feature iPod docks, free newspapers, and free local calls. 50-inch flat-screen TVs come with cable channels and DVD players, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and designer toiletries. Other amenities include laptop-compatible safes, ironing boards, and desks.


Property features

Guests of Hotel Del Sol enjoy features like an outdoor pool, free WiFi in public areas, and an arcade/game room. Self parking is offered for USD 30.00 per night. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, luggage storage, and tours or tickets. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this family-friendly hotel include a library, express check-out, and free newspapers.

Room options

Deluxe Room, 1 Queen Bed

1 Queen Bed | Sleeps 2

Deluxe Suite, Multiple Beds

1 Queen Bed and 1 Twin Trundle Bed | Sleeps 4

Deluxe Room, 1 King Bed

1 King Bed | Sleeps 2

Deluxe Room, 2 Double Beds

2 Double Beds | Sleeps 4

Guest reviews for Hotel Del Sol

Everyone (6) Business (2) Couples (5) Family (8) Friends (2) Other (2)
5
Family

Excellent value for the cost

By on Nov 25, 2021

5
Family

We brought our service pet, but we’re still charged a pet fee

By on Jun 8, 2021

Review comment responded on Jul 6, 2021

Thank you for choosing Hotel Del Sol for your recent trip to San Francisco. Please reach out to us so we can remove the pet fee for your service pet. Thanks again

2
Partner Couples Family

We've stayed here several times in the past and this time was disappointing. Reserved a queen, got two doubles. Front desk staff doesn't take Covid threat seriously via sloppy wearing of mask. This place is not being kept up and in need of a broom in the plaza and dirty stairwells. Our room had lamp w/burned out bulb, sink handle part missing, closet wall had blood/red paint streak. Toilet not cleaned of all feces. And what the heck is a $15 destination tax? No heads up about that. This property was once a gem.

By , from Carpinteria, CA on Oct 28, 2020

5
Friends

Cute boutique style located close to everything. Staff was helpful

By on Jan 22, 2020

Review comment responded on Feb 2, 2020

Greetings Anonymous, Thank you on behalf of the Hotel Del Sol staff for recently staying with us. Your comments are greatly and deeply appreciated. I'm glad to hear that you enjoyed your overall stay with us. From the cleanliness and spaciousness of the hotel, breakfast offering and friendly service, these are some of the things we pride ourselves and make the Hotel Del Sol one of the premiere hotels to stay in San Francisco. Thank you again for being our guest and we look forward to welcoming you back to the Hotel Del Sol during your next visit to San Francisco. Sincerely, Tiffany Batle Operations Manager

3
Everyone

By on Jan 22, 2020

Review comment responded on Feb 2, 2020

Greetings Anonymous, Thank you so much for recently staying with us and for allowing us to accommodate you during your San Francisco trip. We appreciate your recent review and thank you for sharing your experience with us. I am, however, disappointed to read that we failed to meet your overall expectations of the hotel. Your feedback is important to me and rest assured that I have passed on your comments to the appropriate Department Manager. Thank you for your patronage of the Hotel Del Sol. I do hope that you will not allow this isolated incident mar your opinion of the Hotel Del Sol and that we will be able to welcome you back when next traveling to San Francisco. Thank you once again for being our guest and we hope to see you soon. Sincerely, Tiffany Batle Operations Manager

4
Family Family with small children Family

The location is great with parking. Staff are very friendly and helpful.

By on Jan 19, 2020

Review comment responded on Feb 2, 2020

Greetings Anonymous, Thank you on behalf of the Hotel Del Sol staff for recently staying with us. Your comments are greatly and deeply appreciated. I'm glad to hear that you enjoyed your overall stay with us. From the cleanliness and spaciousness of the hotel, breakfast offering and friendly service, these are some of the things we pride ourselves and make the Hotel Del Sol one of the premiere hotels to stay in San Francisco. Thank you again for being our guest and we look forward to welcoming you back to the Hotel Del Sol during your next visit to San Francisco. Sincerely, Tiffany Batle Operations Manager

3
Family

Property is oky a car broken into our second night pretty scary but it's close to all tourist spot

By on Dec 31, 2019

Review comment responded on Jan 2, 2020

Greetings Anonymous, On behalf of the staff at the Hotel Del Sol, I would like to personally thank you for taking the time to complete the survey in regards to your experience at the hotel. We, at the Hotel Del Sol strive to create a warm and relaxing environment for our guests to enjoy throughout their stay. I am however, disappointed to read that a car was broken into during the second night of your stay. Your feedback is important to me and rest assured that I have passed on your comments to the appropriate Department Manager. Thank you for your patronage of the Hotel Del Sol. I do hope that you will not allow this isolated incident mar your opinion of the Hotel Del Sol and that we will be able to welcome you back when next traveling to San Francisco. Respectfully, Tiffany Batle Operations Manager

5
Family with small children

Loved the happy decor and location. Very clean very comfortable.

By on Feb 24, 2019

Review comment responded on Feb 24, 2019

Greetings Joy, Thank you for taking the time to leave your comments regarding your recent stay with us. We welcome guest comments and appreciate the feedback! I'm happy to hear that you enjoyed your time with us and that our staff was very helpful. It's rewarding for me as a manager to hear that they made a significant impact during your stay. I will make sure to share your review to them. Thank you for your patronage of the Hotel Del Sol. I do hope that we will be able to welcome you back when next traveling to San Francisco. Sincerely, Tiffany Batle Operations Manager

3
Everyone

Hotel staff is super nice, but the facility itself is rough. Great location near good restaurants we came back for our second stay in 2 years, but the facility is rough. It’s billed as kind of a kitschy throwback to a 50’s motorlodge, and from a distance everything looks fine. It’s not until you’re up close that you realize that the interior and exterior surfaces are really dirty and worn out. The rails, walls, stairwells etc of the exterior have deep layers of dust and grime covering them. The curtains at the parking spots are fraying and dirty and there was a condom wrapper in the parking lot. When I checked in i was told to take things out of my car because people will walk through the parking lot at night with flashlights and break into your car. No security? Elevator was out of order. The rooms look like the end result of a weekend painting party where you invite your friends over for pizza and beer if they’ll help you paint your place. Walls and trim have evidence of decades of paint layers - and the paint edging looks like it was done freehand by amateurs. The baseboards, light switches, fixtures have layers of dust and grime on them, fixtures in the bath rooms have corrosion, and the hinges in the bathroom were covered in rust. Carpets are worn and tired. The Joie de Vivre label gives legitimacy and makes the price seem reasonable ... but this is really no better than a non-branded tired motel. Place needs to be cleaned and rooms gutted to justify the price.

By on Feb 3, 2019

Review comment responded on Feb 3, 2019

Greetings Anonymous, Thank you so much for recently staying with us and for allowing us to accommodate you during your San Francisco trip. We appreciate your recent review and thank you for sharing your experience with us. I am however, disappointed to read that we fell short in meeting many of the services and amenities you would expect to find at our Hotel. We are currently working with a number of vendors to update our hotel in the next upcoming months which will include new carpeting in all of the guest rooms as well as the completion of the brand new elevator. Nonetheless, your feedback is important to me and rest assured that I have passed on your comments to the appropriate department Managers for further follow up and training. Thank you for your patronage of the Hotel Del Sol. I do hope that you will not allow these isolated incidents mar your opinion of the hotel and that we will be able to welcome you back when next traveling to San Francisco. Respectfully, Tiffany Batle Operations Manager

5
Everyone

comfy bed and breakfast included👍👍 and the place is super cute

By on Nov 9, 2018

Review comment responded on Nov 19, 2018

Greetings Anonymous, Thank you so much for recently staying with us and for allowing us to accommodate you during your San Francisco trip. We appreciate your recent review and thank you for sharing your experience with us. I'm very happy to hear that you enjoyed your overall stay and experience with us. From the excellent staff service, complimentary breakfast and the comfort of the bed, these are a few things that we provide and offer that certainly makes our property a top hotel to stay in San Francisco. Thank you again once again for being our guest and we look forward to welcoming you back during your next visit to San Francisco! Sincerely, Tiffany Batle Operations Manager

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