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Recent guest reviews

The room was not sanitized or as clean as advertised. There was body hair in the tub, a left over wash cloth from the last customer and the provided fridge is small and not any colder than the room. The hallway carpets are filthy, at least on the 7th floor. The staff was incredibly nice and the other amenities seemed to be in working order.

I like everything

There was homeless all around the hotel. That is not something I want to see. This is the reason I will not visit SF again!

Be sure to check out the city view on the 46 floor!

Location and others. Negative: lines at the desk and some clerks were roughly

I've had the pleasure of staying at this hotel my last 3 stays in San Francisco and each time has been wonderful. The staff is always helpful and nice. We stayed in a junior suite this last time and the room and view was perfect. I love the Cityscape bar! Definitely a must when staying at the Hilton Union Square

Good location. Big hotel. Near Union Square and Bart.

Great hotel close to everything bye union square! Has great store, restaurant and bar right in lobby as well as good views of skyline!

Always friendly and helpful staff. Easy access to downtown SF.

Loved the real music playing in the lobby, restaurant prices are crazy, bar should open at 12 not 3...

Horrible check in experience. Arrived around noon & was told I could “check in” & they would text me when my room was ready. By almost 5pm my room was STILL not ready. The view compensated for lack of diligence to ensure a room was ready even after standard check in time

O'Farrell St. San Francisco CA

Hotel highlights

  • Walking distance to SHN Curran Theatre and San Francisco Museum of Modern Art
  • Free WiFi in public areas
  • Onsite dining
  • Outdoor pool

Located in Downtown San Francisco within a short walk of Westfield San Francisco Centre, Hilton San Francisco Union Square is within a mile (2 km) of other popular sights such as Ferry Building. This 1921-room, 4-star hotel has 2 restaurants along with conveniences like an outdoor pool and a 24-hour health club.


Dining

Enjoy dining at one of 2 onsite restaurants including Urban Tavern, which specializes in American cuisine. You can sip a beverage at the coffee shop/café. For your convenience, a full breakfast is served for a fee each morning from 6 AM to 10 AM.


Rooms

All 1921 rooms provide refrigerators, coffee makers, and laptop-compatible safes. 37-inch flat-screen TVs come with satellite channels, and guests can stay connected with WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries. Other standard amenities include ironing boards and desks.


Property features

At Hilton San Francisco Union Square, guests enjoy an outdoor pool, a 24-hour health club, and free WiFi in public areas. Parking is available for USD 66.12 per night (USD 79.80 per night for valet parking), and there's also limo/town car service. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include conference space, a business center, and coffee/tea in a common area.

Room options

Balcony Skyline View - 1 King Bed

1 King Bed | Sleeps 2

View 1 Bed Mobility/Hearing Access Tub

1 King Bed | Sleeps 2

View 1 Bed Junior Suite Mobility/Hearing Access Tub

1 King Bed | Sleeps 3

Room, 3 Double Beds

3 Double Beds | Sleeps 5

Guest reviews for Hilton San Francisco Union Square

Everyone (51) Couples (5) Family (12)
4
Family

The room was not sanitized or as clean as advertised. There was body hair in the tub, a left over wash cloth from the last customer and the provided fridge is small and not any colder than the room. The hallway carpets are filthy, at least on the 7th floor. The staff was incredibly nice and the other amenities seemed to be in working order.

By on Aug 1, 2021

Review comment responded on Aug 3, 2021

We’re very sorry to see that you had issues with your stay. Thank you for bringing this to our attention, we will look into this to resolve the issue. Let me know if there is any additional information you can provide.

5
Family

I like everything

By on Jul 13, 2021

Review comment responded on Jul 21, 2021

Thank you so much for the wonderful review! We love showing our guests that Hilton hospitality! We hope to welcome you again if your travels bring you back to San Francisco.

1
Partner Couples Business Business

There was homeless all around the hotel. That is not something I want to see. This is the reason I will not visit SF again!

By on Feb 25, 2020

Review comment responded on Feb 25, 2020

We sincerely apologize for your disappointment with your stay. We recognize that there are improvements to be made in our city and we are working on this with local organizations as well as the city of San Francisco. We have already seen some improvements and we hope to have the chance to welcome you back and provide you with an even better experience in the future.

5
Everyone

By on Jan 24, 2020

Review comment responded on Jan 24, 2020

Thank you for staying with us!

5
Everyone

By on Jan 13, 2020

Review comment responded on Jan 14, 2020

We’re thrilled that you had an amazing stay and thank you for the 5/5 rating! We look forward to welcoming you back in the future.

5
Family

Be sure to check out the city view on the 46 floor!

By on Jan 6, 2020

Review comment responded on Jan 6, 2020

We’re thrilled that you had an amazing stay and thank you for the 5-star rating! We are happy to hear that you had the chance to see the amazing panoramic city views from Cityscape Lounge on the 46th floor of the hotel! We look forward to welcoming you back in the future.

5
Everyone

By on Jan 5, 2020

Review comment responded on Jan 6, 2020

We’re so happy that you enjoyed your stay. We hope that you will consider staying with us the next time your travels bring you to San Francisco.

4
Everyone

By on Dec 30, 2019

Review comment responded on Dec 31, 2019

Thank you for your review. We’re happy that you enjoyed your stay!

3
Everyone

By on Dec 24, 2019

Review comment responded on Dec 26, 2019

Thank you for your rating. We hope that we get an opportunity to provide you with an even more positive experience in the future.

5
Everyone

By on Dec 22, 2019

Review comment responded on Dec 23, 2019

We’re thrilled that you had such a pleasant stay with us!

Hilton San Francisco Union Square

333 O'Farrell St., San Francisco, CA 94102
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