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Recent guest reviews

I liked the convinces of a restaurant being right in the hotel

Great location and place to stay !

Staycation from hell from 8/2 to 8/7. Rm 938 Day 2 (8/3 at 8:20PM) I asked the hostess at the Arterra restaurant if we can sit at one of the empty tables on the patio for dinner. The patio was totally empty. She said she will send a server. I explained to her that we ordered food from Door Dash. I asked her again if it would be ok and she kindly gave permission. However, less than 10 minutes later Noe Martinez came and asked me and my 5 years old daughter to leave. He said he is the restaurant manager and the hostess “misunderstood the request”. Noe Martinez was very rude and totally unprofessional. He never apologized for rudeness. Day 3: asked front desk to have the room cleaned. We were out from noon till 10PM and were shocked to find the room not cleaned. The trash basket was over flowing. No shampoo, clean towels, etc. Day 4: I asked the front desk staff twice to correct charges on my room account. The same man promised me on two separate days to correct the internet charges but never did. I am Silver Bonvoy member and supposed to receive free internet service which I did the first three days of our stay. This man did the check out for us on 8/7 at 8:30AM. The Marriott hotel charged my credit card $150 actual charge (not pending) and $10.29. Both charges were inaccurate. I called the Marriott Del Mar and they promised to refund the charges. Three days later, I found out they only refunded the $150. Terrible service and incompetent management.

The people staying in the room next to us continued to knock and rattled the shared door nob between our rooms. The hotel was booked so we couldn't move, would have liked a better resolution to the issue, but other than that the stay was decent.

The staff was very friendly and very helpful.

Very clean and all the restaurants were open. Pool and hot tub were open and clean. We had a neighbor with a barking dog that didn't get resolved after three calls to the front desk. They offered for us to move rooms on the final night, but it was already after 10pm. They did comp our parking.

Location was great as hotel is close to freeway(s), shops, and restaurants. Staff was friendly and responsive. Hotel was clean and social distancing guidelines were followed.

The staff is excellent and attentive. The facility is exceptionally clean

Cleaning staff did not wear face masks in the hallways.

Very nice and clean nice staff will go back again

We reserved 2 rooms to stay for one night. The bathroom sink for one of our rooms was clogged so badly it wouldn’t drain for 15-20 minutes. One wash of hands led for 20 min waiting. The other room we had also had the same problem with drain and also had a water drip problem with the shower head. The water drips wouldn’t stop and kept making sound all night long.

Nice & clean. Hotel is in a quiet area, easily access to freeways. Will definitely book again next visits to San Diego

The service was great, unfortunately, our rooms sink was clogged when arriving at the room and the view of our room was not pleasant. In addition to that, we had to close the blinds the entire duration of our stay, because of the lack of privacy from other rooms' ability to see into our room.

El Camino Real San Diego CA

Hotel highlights

  • Onsite dining
  • Outdoor pool
  • Fitness center
  • WiFi and wired Internet in rooms and public areas (fees apply)

Located in Carmel Valley within 2 miles (3 km) of Torrey Pines State Reserve, San Diego Marriott Del Mar is within a few miles (5 km) of other popular sights such as Torrey Pines State Beach. This 284-room, 4-star hotel has a restaurant, an outdoor pool, and a gym.


Dining

In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café.


Rooms

All of San Diego Marriott Del Mar's 284 air-conditioned rooms provide refrigerators, coffee makers, and free newspapers. Guests can expect WiFi, wired Internet, and TVs with cable channels and pay movies. Beds are dressed in Egyptian cotton sheets and bathrooms offer deep soaking tubs, hair dryers, and designer toiletries. Free local calls, video-game consoles, and safes are also standard. Housekeeping is available on request.


Property features

Guests staying at San Diego Marriott Del Mar enjoy an outdoor pool, a gym, and WiFi in public areas. Valet parking is available for USD 35 per day. Multilingual staff at the 24-hour front desk can assist with luggage storage, tours or tickets, and dry cleaning/laundry. Additional amenities include a spa tub, conference space, and a business center.

Room options

Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Executive Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Guest reviews for San Diego Marriott Del Mar

Everyone (22) Couples (6) Business (1) Family (11)
5
Family Partner Couples

I liked the convinces of a restaurant being right in the hotel

By on Oct 17, 2021

Review comment responded on Oct 25, 2021

Dear Sesaria, Thank you so much for submitting your rating of our hotel. We look forward to hosting you in the furture.

5
Family

Great location and place to stay !

By on Aug 25, 2021

Review comment responded on Aug 25, 2021

Dear Valued Guest, First I would like to thank you for choosing the Marriott Del Mar for your accommodation needs and let you know that we appreciate the opportunity to serve you. I also want to thank you for the positive feedback you shared with us today and for letting us know that our guest service made a positive impact on your stay while you were with us here at Marriott Del Mar. Our service culture at the Marriott Del Mar has always been to ensure a positive guest experience for any and all travelers who have chosen to stay with us. For this reason we are always striving to create a unique, positive, and unforgettable experience that will not only be a lasting memory for you and your family but will also inspire you to return to our lovely property again and again. Thank you again for sharing your positive comments with us about your experience here at the Marriott Del Mar and we hope that you will recommend us to your family, friends, and colleagues for their travel accommodation needs. Have a wonderful day

1
Family

Staycation from hell from 8/2 to 8/7. Rm 938 Day 2 (8/3 at 8:20PM) I asked the hostess at the Arterra restaurant if we can sit at one of the empty tables on the patio for dinner. The patio was totally empty. She said she will send a server. I explained to her that we ordered food from Door Dash. I asked her again if it would be ok and she kindly gave permission. However, less than 10 minutes later Noe Martinez came and asked me and my 5 years old daughter to leave. He said he is the restaurant manager and the hostess “misunderstood the request”. Noe Martinez was very rude and totally unprofessional. He never apologized for rudeness. Day 3: asked front desk to have the room cleaned. We were out from noon till 10PM and were shocked to find the room not cleaned. The trash basket was over flowing. No shampoo, clean towels, etc. Day 4: I asked the front desk staff twice to correct charges on my room account. The same man promised me on two separate days to correct the internet charges but never did. I am Silver Bonvoy member and supposed to receive free internet service which I did the first three days of our stay. This man did the check out for us on 8/7 at 8:30AM. The Marriott hotel charged my credit card $150 actual charge (not pending) and $10.29. Both charges were inaccurate. I called the Marriott Del Mar and they promised to refund the charges. Three days later, I found out they only refunded the $150. Terrible service and incompetent management.

By on Aug 13, 2021

Review comment responded on Aug 25, 2021

Dear Valued Guest, First I would like to thank you for choosing the Marriott Del Mar for your accommodation needs and let you know that we appreciate the opportunity to serve you. I also want to apologize if our service had fallen short of your expectations in any way but would like to assure you that the guest service culture here at the property is all about proactively providing a positive experience for our guest from the point of check in to the departure point of check out without complications or issues of any kind. Your issue/concerns will be shared with the correct departments as a learning opportunity so that others will not experience similar conditions or the same issues that had a profound effect on your stay with us. We hope that you do not take what happened as a reflection of the service here at the Marriott Del Mar. Have a wonderful day and may all your stays be safe and memorable. Hospitably Yours, Marriott Del Mar

3
Everyone

The people staying in the room next to us continued to knock and rattled the shared door nob between our rooms. The hotel was booked so we couldn't move, would have liked a better resolution to the issue, but other than that the stay was decent.

By on May 21, 2021

Review comment responded on Jun 1, 2021

First of all I would like to thank you for your feedback. I sincerely apologize about the experience. Hope we can make this better for you on your next visit. I will definitely address the issue with my Manager. Thank you again for your visit.

4
Everyone

By on May 2, 2021

Review comment responded on May 31, 2021

Thank you for your feedback Thank you again for staying with us. Looking forward to have you again. Have a great holiday.

5
Everyone

The staff was very friendly and very helpful.

By on Apr 25, 2021

Review comment responded on Apr 26, 2021

Thank you for your feedback. Looking forward to have you on your next visit. Thank you again for staying with us.

2
Everyone

By on Apr 12, 2021

Review comment responded on Apr 24, 2021

Thank you for you feedback. We will definitely address the issue. Thank you again for staying with us.

2
Everyone

By on Apr 8, 2021

Review comment responded on Apr 20, 2021

Thank you for your review, we apologize for the shortcomings you faced. We hope you choose to give us another chance in the future!

4
Family

Very clean and all the restaurants were open. Pool and hot tub were open and clean. We had a neighbor with a barking dog that didn't get resolved after three calls to the front desk. They offered for us to move rooms on the final night, but it was already after 10pm. They did comp our parking.

By on Apr 4, 2021

Review comment responded on Apr 4, 2021

Thank you for you feedback. I do apologize for the bad experience regarding your stay. We will definitely address the issue to our Manager. Hoping we can make this better for you. Thank you again for staying with us.

4
Everyone

By on Mar 9, 2021

Review comment responded on Mar 20, 2021

Thank you very much for your kind review. We appreciate the feedback and hope you choose to stay with us again!

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