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Recent guest reviews

Staff very friendly. Quiet area.

It's in the middle of everything

When we first arrived the room we got smelled like mildew so we called front office to change rooms, they were nice enough to do it right away. Second room smelled better but overall the beds were uncomfortable, the carpet was old, and the water was barely hot. The rooms are definitely outdated. Oh and our remote to the tv didn’t work.

The property is beautiful (loved the landscaping) and you can't beat the location right in the heart of old town! The food at the onsite restaurant is delicious especially the breakfast. THE DOWN SIDE: please wait a bit to visit post COVID! Our room was not ready until almost 8pm due to housekeeping problems and the room "not being ready". I have 3 year old twins who were long over due for a nap and the whole day was ruined due to lack of timely check in. I get it that they might have been short staffed but they were telling every single guest the same thing...maybe they overbooked? Who knows! It was disappointing enough to make me re-think ever booking this place again.

I loved how It was walking distance to the best restaurants in old town.

Our stay was just ok. The exterior of the building has a nice hacienda feel. The actually hotel room is definitely dated. It looks surface clean, but questionable. The door to the room has a pretty significant gap. Bugs and smaller rodents can easily fit. The carpet is old and not the cleanest, i wouldn't go barefoot. Overall it was an ok stay, the location isbthe best part of this hotel. I don't think we will be staying here again though.

The stay was ok Rooms were clean But just felt rooms little outdated But overal it was just ok but clean

Close to downtown "Old Town" -- can walk restaurants and shopping, etc

Great location. We love staying there. Close to everything.

The property is really spread out, its nothing I've ever stayed at before. There was a gated entrance down to Old Town which was great. I loved the uniqueness & how close it was to everything Old Town had to offer. It also felt very safe

The staff in the office was do rude and disrespectful.

The personnel were all so very friendly in all aspects of our stay. No one made us felt thqt we were causing them extra work. They were all very good.

Friendly staff, unique setting and layout. Sort of confusing to get around, especially with a stroller and small children. We had to ask the staff twice for a crib even though I reserved it and confirmed ahead of time (it was not in the room when we got there). Clean, but our shower head was very, very broken. Restaurant/breakfast was great. Very convenient location, easy parking. I would stay here again.

Service was great. Location great with shops and restaurants in walking distance

Harney St San Diego CA

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Outdoor pool
  • Fitness center

Located in Old Town San Diego, Best Western Plus Hacienda Hotel Old Town is next to Old Town San Diego State Park and Old Town Trolley Tours. This 197-room, 3-star hotel welcomes guests with a restaurant, an outdoor pool, and free in-room WiFi.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. Start each morning with buffet breakfast, available for a fee from 6:00 AM to 9:00 AM.


Rooms

Best Western Plus Hacienda Hotel Old Town's 197 air-conditioned rooms provide microwaves, coffee makers, and free newspapers. 40-inch flat-screen TVs come with pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Other amenities include free local calls, ceiling fans, and safes. Weekly housekeeping is available.


Property features

At Best Western Plus Hacienda Hotel Old Town, guests enjoy features like an outdoor pool, a gym, and free WiFi in public areas. Self parking is available for USD 15.00 per day. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include conference space, a business center, and coffee/tea in a common area.

Room options

Standard Room, 1 Queen Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

1 Queen Bed and 1 Double Sofa Bed | Sleeps 3

Standard Room, 1 Queen Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

1 Queen Bed and 1 Double Sofa Bed | Sleeps 3

Standard Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

1 King Bed and 1 Double Sofa Bed | Sleeps 3

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

2 Queen Beds and 1 Double Sofa Bed | Sleeps 5

Guest reviews for Best Western Plus Hacienda Hotel Old Town

Everyone (26) Couples (4) Family (19)
4
Family

Staff very friendly. Quiet area.

By on Sep 3, 2021

Review comment responded on Sep 4, 2021

thank you for the feedback we appreciate you.

5
Family with small children

It's in the middle of everything

By on Aug 8, 2021

Review comment responded on Sep 17, 2021

Dear Juana, Thank you for leaving us 5 stars. See you again next time! Sincerely, Best Western Plus Hacienda Old Town/ MOD MF

2
Family

When we first arrived the room we got smelled like mildew so we called front office to change rooms, they were nice enough to do it right away. Second room smelled better but overall the beds were uncomfortable, the carpet was old, and the water was barely hot. The rooms are definitely outdated. Oh and our remote to the tv didn’t work.

By on Aug 5, 2021

Review comment responded on Aug 5, 2021

Thank you for completing the survey regarding your recent stay. We appreciate your feedback on our staff. On behalf of our entire team, we would like to apologize for not exceeding your expectations. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

5
Everyone

By on Jun 24, 2021

Review comment responded on Jul 6, 2021

Thank you for leaving us a perfect rating. We appreciate your feedback. See you again soon.

3
Family Family with small children

The property is beautiful (loved the landscaping) and you can't beat the location right in the heart of old town! The food at the onsite restaurant is delicious especially the breakfast. THE DOWN SIDE: please wait a bit to visit post COVID! Our room was not ready until almost 8pm due to housekeeping problems and the room "not being ready". I have 3 year old twins who were long over due for a nap and the whole day was ruined due to lack of timely check in. I get it that they might have been short staffed but they were telling every single guest the same thing...maybe they overbooked? Who knows! It was disappointing enough to make me re-think ever booking this place again.

By on Jun 2, 2021

Review comment responded on Jun 23, 2021

Our apologies that things did not go well for your most recent visit. We appreciate the feedback and we do use these reviews to prevent problems like this from occurring in the future. We pride ourselves in providing the best service and stay for each of our guests and it saddens us to learn that we failed to do so on this occasion. We hope you’ll visit us again soon, we are confident that you will have an excellent stay.

4
Family with small children

I loved how It was walking distance to the best restaurants in old town.

By on Jun 1, 2021

Review comment responded on Jun 2, 2021

Thank you for the nice feedback. See you again soon!

3
Family Family with small children

Our stay was just ok. The exterior of the building has a nice hacienda feel. The actually hotel room is definitely dated. It looks surface clean, but questionable. The door to the room has a pretty significant gap. Bugs and smaller rodents can easily fit. The carpet is old and not the cleanest, i wouldn't go barefoot. Overall it was an ok stay, the location isbthe best part of this hotel. I don't think we will be staying here again though.

By on Mar 8, 2021

Review comment responded on Mar 8, 2021

Thank you for taking the time to review our hotel. We use this feedback as training to prevent future problems. If you would like to provide further information regarding the room you stayed in we can address these issues.

3
Family with small children Friends Family

The stay was ok Rooms were clean But just felt rooms little outdated But overal it was just ok but clean

By on Sep 18, 2020

4
Partner Couples

Close to downtown "Old Town" -- can walk restaurants and shopping, etc

By , from Hunt. Beach on Aug 18, 2020

Review comment responded on Aug 26, 2020

Thank you for your review! We take great pride in being in the heart of Old Town and being so close to the beautiful aesthetic that is our community.

5
Everyone

By on May 10, 2020

Best Western Plus Hacienda Hotel Old Town

4041 Harney St, San Diego, CA 92110
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