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Recent guest reviews

Closed to many restaurants and freeways. very comfortable

It was nicer than other hotels around the area. We forgot a wallet and they said they would bring it up to the front desk! Great service!

Clean and nice property for the price. Breakfast was a very nice added plus. The room faces the street so the noise level made it difficult to sleep

a breakfast that will fill you up! great location near freeway

Hotel was run down and I a lot of young kids partying. Not good when you come with your family and small children.

We had a great stay in this hotel. When we first checked in, I was a little nervous because I could hear the folks upstairs walking around, but it was quiet all night. The room and grounds were clean, breakfast was really good, and the beds were super comfortable. I loved the pillows so much I took a picture of the label so I could buy some for home. The only reason I wouldn't give them five stars is because the bed sat on some kind of metal box that was extremely loud whenever one of us would move. For the price, this is a top notch place to stay and when I'm back in the area, I'll definitely book here again.

We waited a long time for a Very slow check in. Stained towels.

Hotel is clean, staff is friendly. I had to leave a day early and they worked it out just fine. I would stay here again.

Breakfast is really good. The cook was really nice too.

good rooms with great space they were clean n nice

Front desk receptionist was not very friendly, she threw my cards back on the counter after checking in, instead of handing them back to me. I stayed there for 3 nights and my room was not cleaned once.

Screechy bedframe, 18yr old drunk patrons scantily dressed like prostitutes in thong underwear appear to be soliciting beside curb of hotel! No access to pool.

The rooms were clean. The staff need to be a little more deliberate in engaging guests and showing a more friendly face. They served only pork sausages without labeling it. When I asked the staff didn't seem particularly interested in talking. Please be label your food especially being in a part of the country that's so health conscious. Overall, the experience was ok. The neighborhood was quiet.

This is the second time I've stayed at this BW and have had good experiences both times. The room was clean and comfortable. The breakfast choices were exceptional for a hotel in this price range.

I was very very very unhappy with the hotel bed that was extremely squeaky due to the bed frame. I will never stay at this hotel ever again and would not recommend it to anyone who wants a good night sleep.

The free breakfast had items comparable to Marriott and Hyatt properties. The free newspapers, especially on Sunday put my review over the top. The hardwood floors in the rooms is a nice touch and practical to be in line with their pet policy that I was not aware of until researching locations. Definitely will consider this location again for future stays.

The room was comfortable, clean, and neat. I really love the hard wood floors. The bed was really plush.

E Hospitality Ln San Bernardino CA

Hotel highlights

  • Free WiFi and wired Internet in public areas
  • Free parking
  • Outdoor pool
  • Business center

Located within a leisurely stroll of San Bernardino Golf Club, SureStay Plus Hotel by Best Western San Bernardino South is within a few miles (5 km) of Loma Linda University. The 82 rooms at this hotel include refrigerators, microwaves, and coffee makers.


Rooms

All 82 rooms provide microwaves, refrigerators, and coffee makers. Guests can expect to find 32-inch flat-screen TVs. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Other amenities include free local calls, ironing boards, and desks.


Property features

At SureStay Plus Hotel by Best Western San Bernardino South, guests have access to an outdoor pool, free WiFi in public areas, and a business center. You can put free parking to good use if you drive. The 24-hour front desk has multilingual staff ready to assist with sightseeing, directions, and local dining recommendations. Additional amenities include a computer station, express check-out, and free newspapers.

Room options

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 2

Standard Room, 2 Queen Beds, Smoking, Refrigerator & Microwave

2 Queen Beds | Sleeps 4

Guest reviews for SureStay Plus Hotel by Best Western San Bernardino South

Everyone (22) Couples (14) Business (9) Family (6) Friends (3) Other (2)
4
Everyone

By on Jan 20, 2020

Review comment responded on Jan 20, 2020

Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

5
Everyone

Closed to many restaurants and freeways. very comfortable

By on Dec 9, 2019

Review comment responded on Dec 10, 2019

It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.

4
Everyone

By on Nov 15, 2019

Review comment responded on Nov 15, 2019

We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

5
Everyone

By on May 7, 2019

Review comment responded on May 8, 2019

On behalf of our entire staff - thank you for the wonderful rating. We look forward to your next visit!

5
Partner Couples

It was nicer than other hotels around the area. We forgot a wallet and they said they would bring it up to the front desk! Great service!

By on Apr 8, 2019

Review comment responded on Apr 8, 2019

Thank you for contacting Sure stay Plus. We appreciate your kind words and hope to see you back to stay with us :)

4
Family with small children Business Business

Clean and nice property for the price. Breakfast was a very nice added plus. The room faces the street so the noise level made it difficult to sleep

By , from Sherman Oaks on Feb 23, 2019

Review comment responded on Feb 23, 2019

Thank you for your kind review, We strive to have our guests have the best stay and feel at home. Please come and stay with us again soon.

4
Friends

a breakfast that will fill you up! great location near freeway

By , from los angeles, us on Feb 21, 2019

Review comment responded on Feb 22, 2019

Thank you for your kind review and we are very pleased that you are happy with the guest service you are receiving from our whole staff. We always strive to provide the best stay possible for all ours guest. Hope you will come and stay with us again soon.

1
Everyone

Hotel was run down and I a lot of young kids partying. Not good when you come with your family and small children.

By on Dec 31, 2018

Review comment responded on Dec 31, 2018

We wish you would have had a better stay, however this is a busy time of year for downtown San Berndardino due to Raves and New Years Eve, most of the clientiel is young adults, we do hope that you will try our hotel again. Thank you for your feedback SureStay Plus Hotel Team

5
Everyone

We had a great stay in this hotel. When we first checked in, I was a little nervous because I could hear the folks upstairs walking around, but it was quiet all night. The room and grounds were clean, breakfast was really good, and the beds were super comfortable. I loved the pillows so much I took a picture of the label so I could buy some for home. The only reason I wouldn't give them five stars is because the bed sat on some kind of metal box that was extremely loud whenever one of us would move. For the price, this is a top notch place to stay and when I'm back in the area, I'll definitely book here again.

By on May 7, 2018

Review comment responded on May 8, 2018

Thank you for choosing Best Western Hospitality Lane, and thank you for your review! We are in process of improving the beds. Thank you for your understanding. We appreciate your positive comment and encouragements. We hope to see you again next time!

3
Everyone

We waited a long time for a Very slow check in. Stained towels.

By on Mar 30, 2018

Review comment responded on Apr 24, 2018

Thank you for choosing Best Western Hospitality Lane, and thank you for your review. I am sorry that the check in process was slow, and the towel was not clean in the room. Your critical review and comment helps us to improve and provide better service in the future. We hope to see you again next time!

SureStay Plus Hotel by Best Western San Bernardino South

294 E Hospitality Ln, San Bernardino, CA 92408
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