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Recent guest reviews

Check in agent not very personable, but we did get a room on the highest floor available as requested. Room was a little worn - sheets seemed old (soft, like grandma's sheets); toiletries were neutrogena except for lotion. It would be nice if those items could be in an environmentally friendly dispenser in the shower. Keurig coffee w creamer. Lobby and breakfast area attractive. Included breakfast was very good - cooked to order. Oatmeal good - not gloppy, yummy pancakes! Overcooked sausages. Breakfast area staff very nice. Would return if in the area.

Front fest person Bianka was very unwelcoming . That was the only negative on my trip

Noise, ridiculous prices for very poor food service. Breakfast included? Eggs and perishable items left outside your door before 12 a.. of the next day. Noise, little or no staff, Telephones were not operable in the rooms. Barking dogs, children running down hallways and in crowded rooms, I checkout out before midnight the first night of a two night stay and drove home.

The rooms were comfortable and staff was awesome. Would like. To see the bar open at night though

They charged me 250.00 for smoking i dont even smoke

Great clean will be back could be a bit cheaper on the drinks and etc.

The staff was extremely friendly and always accommodating with whatever you needed. The only thing is I didn't realize is that they will not clean your room unless you request it so just make sure to request a cleaning if you desire.

Convenient location. Clean rooms. Instead of canceling the breakfast (due to COVID-19) fruit and breakfast bars could have been offered.

S Waterman Ave San Bernardino CA

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • Outdoor pool

Hilton Garden Inn San Bernardino places you within 3 miles (5 km) of popular attractions like National Orange Show Events Center and Loma Linda University Medical Center. This 115-room, 3-star hotel has an outdoor pool along with free in-room WiFi and free self parking.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. For your convenience, a cooked-to-order breakfast is served for a fee on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.


Rooms

Hilton Garden Inn San Bernardino's 115 air-conditioned rooms provide MP3 docks, microwaves, and refrigerators. Guests can expect 37-inch LCD TVs with cable channels and pay movies, along with free WiFi and wired Internet. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Coffee makers, free newspapers, and phones are other standard amenities. Housekeeping is available on request.


Property features

At Hilton Garden Inn San Bernardino, guests enjoy features like an outdoor pool, a gym, and free WiFi in public areas. A stay here includes free parking. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include conference space, a 24-hour business center, and express check-out.

Room options

One King Bed Whirlpool

1 King Bed | Sleeps 2

Suite, One King Bed, Roll In Shower

1 King Bed | Sleeps 4

Room, 1 King Bed (Drinks & Snacks)

1 King Bed | Sleeps 2

Two queen beds evolution room

2 Queen Beds | Sleeps 4

Guest reviews for Hilton Garden Inn San Bernardino

Everyone (26) Couples (4) Family (4)
4
Partner Couples

Check in agent not very personable, but we did get a room on the highest floor available as requested. Room was a little worn - sheets seemed old (soft, like grandma's sheets); toiletries were neutrogena except for lotion. It would be nice if those items could be in an environmentally friendly dispenser in the shower. Keurig coffee w creamer. Lobby and breakfast area attractive. Included breakfast was very good - cooked to order. Oatmeal good - not gloppy, yummy pancakes! Overcooked sausages. Breakfast area staff very nice. Would return if in the area.

By on Sep 12, 2021

Review comment responded on Sep 15, 2021

Hi Mark, Thank you for your review. I apologize that you did not receive the best guest services at check in, we will work with all agents to ensure all guests are welcomed at check in. We are working on sheets, however there are delays on getting products at the moment. We are working on the environmental dispensers as soon as they are available to us. We hope to see you again soon!

3
Everyone

By on May 17, 2021

Review comment responded on May 29, 2021

We appreciate your feedback Thank you

1
Everyone

By on Mar 28, 2021

Review comment responded on Apr 7, 2021

We appreciate you taking the moment to provide us your feedback, your feedback will be forward to our team.

5
Business Business

Front fest person Bianka was very unwelcoming . That was the only negative on my trip

By on Feb 5, 2021

Review comment responded on Feb 6, 2021

We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter.

4
Everyone

By on Jan 27, 2021

Review comment responded on Feb 6, 2021

we appreciate your feed back and look forward to see you soon

5
Everyone

By on Dec 14, 2020

Review comment responded on Dec 15, 2020

Thank you for your review, we look forward to welcoming you back.

5
Everyone

By on Dec 14, 2020

Review comment responded on Dec 15, 2020

Thank you for your review, we look forward to welcoming you back.

5
Everyone

By on Nov 24, 2020

Review comment responded on Nov 24, 2020

Thank you for scoring us a 5 out of 5! We hope to see you again soon.

1
Business Business

Noise, ridiculous prices for very poor food service. Breakfast included? Eggs and perishable items left outside your door before 12 a.. of the next day. Noise, little or no staff, Telephones were not operable in the rooms. Barking dogs, children running down hallways and in crowded rooms, I checkout out before midnight the first night of a two night stay and drove home.

By , from Rancho Mirage, CA on Oct 19, 2020

Review comment responded on Oct 19, 2020

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future.

5
Everyone

The rooms were comfortable and staff was awesome. Would like. To see the bar open at night though

By , from San Bernardino, CA on Oct 8, 2020

Review comment responded on Oct 8, 2020

Dear D. Dixon, Thank you for giving the Hilton Garden Inn San Bernardino 5 out of 5! We are so happy to hear that you were comfortable in your room and that our staff was awesome! We would love to open the bar at night, we are just waiting for the green light! We hope to see you again soon!

Hilton Garden Inn San Bernardino

1755 S Waterman Ave, San Bernardino, CA 92408
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