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Recent guest reviews

Do not know

Super friendly staff, room dine in was delicious a few miles from casino will defenitly be coming back

I like this hotel. The staff is wonderful. The location is convenient to everything. Beds are super comfortable.

Rooms were nice and big and I liked the two bathroom sinks. The staff wasn't helpful in restaurant recommendations. They were dismissive about it and didn't seem to care to help.

The room was small. The owner has to remember that the customers need a clock in each room. It would have been excellent if they did provide us a microwave. There was a cleaning lady from the ground floor who was trying her rudeness with me but I stopped her from her ridiculous illogical points of view. Besides that all these negative things, the hotel was cleaned and the staffs were nice and approachable. Thank you!

Fee for a pet was $75 - way too high. Charge a lower fee and then ding the owner for any damages. Dog left less of an i.pri t than a teen or toddler... Also room was not ready when we arrived. Front desk offered a lesser room or a wait. Either offer a better room - or discount exisitng reservation.

Beautiful new hotel. Rooms were huge! Pool looked amazing. Staff was lovely. They had bottle of water and the most delicious, warm cookies available. Food from the hotel was pretty good. We had a wonderful stay.

Our room was spacious but a little dated. There were obvious stains on couch/chairs and the bathroom floorboards and wallpaper were peeling. We thought our room would have a small walkway between sleeping area and living room but it is very open as if 1 large room.

i had other people personal property in my first room so they switched my room then i found personal property in the second room before i checked out this is terrible considering its covid i dont believe its being clened the way it should

Very dirty hotel room, heater didn’t work Receptionist was super rude,

Staff was professional and eager to help. The food was excellent and the bar was open and had a wonderful outdoor seating area for there guest.

They have excellent dining but the staff Lacks in personality and customer service

Very clean hotel!!! Staff were extremely friendly and kind. Would stay here again...

The property is very clean and the staff is super friendly.

Super close to my seminar and eateries. Bed was cloud like and comfy

Close to my destinations, friendly staff, convenient for my business travels

Staff very friendly. Nice gym and outdoor pool area. Convenient location

Great location. Room great except for wall A:C unit very noisy.

E Hospitality Lane San Bernardino CA

Hotel highlights

  • Free parking
  • Onsite dining
  • Outdoor pool
  • 24-hour fitness center

DoubleTree by Hilton Hotel San Bernardino places you within 3 miles (5 km) of popular attractions like National Orange Show Events Center and Loma Linda University. This 251-room, 3.5-star hotel has a restaurant, an outdoor pool, and a 24-hour fitness center.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. For your convenience, a full breakfast is served for a fee on weekdays from 6:00 AM to 10:00 AM and on weekends from 6:30 AM to 11:00 AM.


Rooms

DoubleTree by Hilton Hotel San Bernardino's 251 rooms provide refrigerators, coffee makers, and free local calls. 37-inch flat-screen TVs come with digital channels, and guests can stay connected with WiFi. Bathrooms have hair dryers and designer toiletries. Other amenities include laptop-compatible safes, ironing boards, and desks.


Property features

At DoubleTree by Hilton Hotel San Bernardino, guests enjoy features like an outdoor pool, a 24-hour fitness center, and a spa tub. If you plan to drive, free parking is available. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and concierge services. Additional amenities include WiFi in public areas, a conference center, and a 24-hour business center.

Room options

Basic Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Comfort Room, 1 King Bed (Larger)

1 King Bed | Sleeps 4

Panoramic Room, 1 King Bed, Mountain View (Larger)

1 King Bed | Sleeps 4

Business Room, 1 King Bed

1 King Bed | Sleeps 2

Guest reviews for DoubleTree by Hilton Hotel San Bernardino

Everyone (30) Couples (5) Family (14) Friends (1)
5
Family Business Business

Do not know

By on Jun 29, 2021

Review comment responded on Jul 1, 2021

Dear Valued Guest, Thank you for taking the time to leave us such a wonderful review! We really appreciate the support and hope you visit us soon!

5
Family Family with small children

Super friendly staff, room dine in was delicious a few miles from casino will defenitly be coming back

By on Jun 2, 2021

Review comment responded on Jun 26, 2021

Dear Valued guest, Thank you for taking the time to leave us a 5-star review! Our team here is amazing and so is our restaurant. I'm so glad to hear you enjoyed your vist. We hope you'll visit soon.

5
Family

I like this hotel. The staff is wonderful. The location is convenient to everything. Beds are super comfortable.

By on Apr 18, 2021

Review comment responded on Apr 19, 2021

Dear Valued Guest, Thank you for taking the time to review our hotel. I am so glad to hear you enjoyed your stay at our property!

3
Family Family

Rooms were nice and big and I liked the two bathroom sinks. The staff wasn't helpful in restaurant recommendations. They were dismissive about it and didn't seem to care to help.

By on Apr 15, 2021

Review comment responded on Apr 16, 2021

Hello, Thank you for taking the time to share your experience at our hotel. Your comments will help us improve our guest experience. We are happy to hear you enjoyed the rooms and how spacious they are. We hope to see you soon!

4
Family Family

The room was small. The owner has to remember that the customers need a clock in each room. It would have been excellent if they did provide us a microwave. There was a cleaning lady from the ground floor who was trying her rudeness with me but I stopped her from her ridiculous illogical points of view. Besides that all these negative things, the hotel was cleaned and the staffs were nice and approachable. Thank you!

By on Mar 11, 2021

Review comment responded on Mar 12, 2021

Hello, Thank you for taking the time to share your experience at our hotel. Your comments will help us improve our guest experience. We are glad to hear that the rooms were cleaned and the team was great. We hope you'll visit soon!

4
Family

Fee for a pet was $75 - way too high. Charge a lower fee and then ding the owner for any damages. Dog left less of an i.pri t than a teen or toddler... Also room was not ready when we arrived. Front desk offered a lesser room or a wait. Either offer a better room - or discount exisitng reservation.

By on Mar 9, 2021

Review comment responded on Mar 12, 2021

Hello, Thank you for taking the time to share your experience at our hotel. Your comments will help us improve our guest experience. We hope you'll reconsider us in the future.

5
Family

Beautiful new hotel. Rooms were huge! Pool looked amazing. Staff was lovely. They had bottle of water and the most delicious, warm cookies available. Food from the hotel was pretty good. We had a wonderful stay.

By on Mar 1, 2021

Review comment responded on Mar 1, 2021

Hello, Thank you for providing us with your valuable feedback. We are pleased to know that you enjoyed your recent stay with us and the amenities we offered. We look forward to welcoming you back if your travels to bring you to San Bernardino again.

4
Family with small children

Our room was spacious but a little dated. There were obvious stains on couch/chairs and the bathroom floorboards and wallpaper were peeling. We thought our room would have a small walkway between sleeping area and living room but it is very open as if 1 large room.

By on Feb 28, 2021

Review comment responded on Feb 28, 2021

Hello, Thank you for taking the time to share your experience at our hotel. Your comments will help us improve our guest experience. We hope you'll reconsider us in the future. Thank you, Megan W. Front Office Manager

2
Family with small children Family

i had other people personal property in my first room so they switched my room then i found personal property in the second room before i checked out this is terrible considering its covid i dont believe its being clened the way it should

By on Feb 1, 2021

Review comment responded on Feb 5, 2021

Hello, Thank you for taking the time to share your experience about your recent stay at our hotel. We do apologize that we fell short in meeting and exceeding your expectations during your stay. We hope you will consider staying with us in the future and allowing us the opportunity to restore your faith in our hotel.

1
Business Business

Very dirty hotel room, heater didn’t work Receptionist was super rude,

By on Dec 19, 2020

Review comment responded on Dec 22, 2020

Hi, Thank you for taking the time to share your experience at our hotel. Your comments will help us improve our guest experience. We hope you'll reconsider us in the future. Thank you, Megan W. Front Office Manager

DoubleTree by Hilton Hotel San Bernardino

285 E Hospitality Lane, San Bernardino, CA 92408
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