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Recent guest reviews

It is a beautiful property

Location is great, room is very comfortable, could use some updates. Ambler Bar is great, could stay open later. Restaurant is just okay, better food to be found on river walk.

Third time staying here the staff is very friendly. The problem is that bathrooms. The shower was missing the piece that you lift to turn the shower on. I called when I discovered it around 9:30 pm. They said they would have someone come the next morning at 10 am but they never did. We had to shower with next to no water pressure the whole time we were there. Very disappointing.

This is the second time we have stayed here. We love it. The only issue we had this time around is that the valet area and lobby area was under construction which made things a little less desirable.

The location was nice on riverwalk. Staff was very friendly. At check in she saw we had our two children and moved us into a room that was more accommodating for the 4 of us.

Everything was good only problem never got our room clean even though we gave 24 hrs in advance like they asked us to do other than that it was a perfect place to stay

Room was clean, pool was beautiful , staff was very friendly and helpful if I go back to San Antonio would stay there again

We love this hotel. Large rooms, super friendly staff, clean and right on the river.

Great time,

Loved the location.

Breakfast service could be better

Had a great time

Checking in was quick, hotel’s location is good,but because of under reconstruction the restaurant is closed, my room was clean but bathtub drain hole was clogged, water backup every time you take the shower very disappointed.

Excellent hotel in all aspects, from rooms to amenities to location. Service was wonderful.

Unable to hook up any hdmi to the tv. Hardly any channels to watch. Shower gave a loud ringing when using it. Found a bug running across the table. Gorgeous spot but for the price was disappointed.

W Market Street San Antonio TX

Hotel highlights

  • Onsite dining
  • Outdoor pool
  • 24-hour fitness center
  • Rooftop terrace

Located in Downtown San Antonio, Hotel Contessa - Suites on the Riverwalk is next to Briscoe Western Art Museum and River Walk. This 4-star hotel welcomes guests with 265 rooms and conveniences like an outdoor pool, a 24-hour gym, and a rooftop terrace.


Dining

In addition to a restaurant that serves breakfast, brunch, lunch, and dinner, there's also a bar. For your convenience, a full breakfast is served for a fee on weekdays from 7:00 AM to 11:00 AM and on weekends from 7:00 AM to 11:30 AM.


Rooms

All 265 accommodations afford space to spread out with a separate bedroom and sitting areas. 37-inch LCD TVs come with cable channels and pay movies. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding ensure a restful night. Other standard amenities include refrigerators, coffee makers, and free local calls. Housekeeping is available on request.


Property features

Guests of Hotel Contessa - Suites on the Riverwalk have access to an outdoor pool, a 24-hour gym, and a rooftop terrace. Valet parking is offered for USD 42.00 per night. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, luggage storage, and dry cleaning/laundry. Additional amenities include a conference center, a 24-hour business center, and a computer station.

Room options

Suite, 1 King Bed, Non Smoking, River View (Corner)

1 King Bed | Sleeps 3

Suite, 1 King Bed, Accessible, Non Smoking (City View)

1 King Bed | Sleeps 3

Suite, 2 Double Beds, Accessible, Non Smoking

2 Double Beds | Sleeps 4

Suite, 2 Double Beds, Accessible, Non Smoking (City View)

2 Double Beds | Sleeps 4

Guest reviews for Hotel Contessa - Suites on the Riverwalk

Everyone (82) Couples (31) Family (56)
5
Business Business

It is a beautiful property

By on Oct 23, 2021

Review comment responded on Oct 25, 2021

Thank you so much for your wonderful rating! We’re delighted to know that we went above and beyond in providing you with the best experience possible. Thank you for making us your hotel of choice - we excitedly await your next visit!

4
Partner Couples

Location is great, room is very comfortable, could use some updates. Ambler Bar is great, could stay open later. Restaurant is just okay, better food to be found on river walk.

By on Oct 5, 2021

Review comment responded on Oct 5, 2021

We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback and criticisms will help us improve for your next visit. Thank you for your review, and we look forward to welcoming you back in the future!

3
Family

Third time staying here the staff is very friendly. The problem is that bathrooms. The shower was missing the piece that you lift to turn the shower on. I called when I discovered it around 9:30 pm. They said they would have someone come the next morning at 10 am but they never did. We had to shower with next to no water pressure the whole time we were there. Very disappointing.

By on Sep 8, 2021

Review comment responded on Sep 8, 2021

Thank you for taking the time to share your honest feedback. This level of detail is important for us so we know exactly how we can improve for future experiences. While we are delighted to have welcomed you as our guest, we are saddened to hear that we fell short in delivering the amazing experience guest have come to expect. We really appreciate the constructive criticism, and will constantly work towards meeting that expectation that we proudly set amongst all our guests. On a more positive note, we are glad to know that you enjoyed other aspects of your stay. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit.

5
Everyone

This is the second time we have stayed here. We love it. The only issue we had this time around is that the valet area and lobby area was under construction which made things a little less desirable.

By on Aug 6, 2021

Review comment responded on Aug 6, 2021

Thank you for taking a moment to share your experience. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us! We appreciate your feedback immensely and we will take your comments under consideration as we continually work to improve our guest experience. Thank you for your review, and we look forward to welcoming you back in the future!

5
Family Family with small children

The location was nice on riverwalk. Staff was very friendly. At check in she saw we had our two children and moved us into a room that was more accommodating for the 4 of us.

By on Jul 28, 2021

Review comment responded on Jul 29, 2021

Thank you for taking the time to review our hotel. We really appreciate all of your feedback. We couldn't agree with you more that having a good location is essential - thanks for noticing! We look forward to welcoming you back in the future!

5
Everyone

By on Jul 20, 2021

5
Family

Everything was good only problem never got our room clean even though we gave 24 hrs in advance like they asked us to do other than that it was a perfect place to stay

By on Jul 12, 2021

Review comment responded on Jul 13, 2021

Thank you so much for your 5-star rating! We are sorry that you did not receive the daily housekeeping service during your stay. Kindly note that owing to the pandemic, we have reduced the housekeeping frequency as a result of which the rooms would not be serviced when occupied. We do try to make guests aware of these limited offerings, but certainly understand the disappointment that accompanies them. We are certainly glad to know that you enjoyed other aspects of your recent stay, and we look forward to having you back at the Hotel Contessa soon!

5
Family

Room was clean, pool was beautiful , staff was very friendly and helpful if I go back to San Antonio would stay there again

By on Jul 11, 2021

5
Partner Couples

We love this hotel. Large rooms, super friendly staff, clean and right on the river.

By on Jul 7, 2021

Review comment responded on Jul 8, 2021

It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us! I appreciate the comments that you have shared, and we certainly look forward to your return.

5
Everyone

Great time,

By on Jun 29, 2021

Review comment responded on Jun 30, 2021

Thank you for sharing your positive experience with us and with your fellow travelers. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. We look forward to welcoming you back to our hotel in the not-too-distant future!

Hotel Contessa - Suites on the Riverwalk

306 W Market Street, San Antonio, TX 78205
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