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Recent guest reviews

It’s location from River Walk is very close and walking distance. The Orel is under renovation and I am sure after completion will look more clean and comfortable to stay.

Good location, clean and spacious room. Friendly staff.

Property was within walking distance to Riverwalk & Mall

I lived on the floor; the room was moldy and beddings made me itchy. Otherwise great location and friendly staff.

Hotel was dirty, homeless people sleeping on sidewalk in front of hotel heckling guests in the morning... staff were rude when confronted with dirty problems

Awesome property! Just beautiful! Walking distant to the Riverwalk and Market! Make sure you walk to Smoke's for dinner, and ask about the secret door!

I like that it had a nice and friendly staff. They were helpful at all times and patient with my children. As a tourist of San Antonio I wanted to be on the Riverwalk so we didn’t have to walk so far since we have two children 5 & 2. With a title of Riverwalk in the name of the hotel I thought it was on the Riverwalk. It is not. It took us 15 minutes to walk there and we didn’t take a stroller so had to carry the two year old. The beds were also uncomfortable. No blow dryer for my hair in the bathroom. Mold in the ceiling tile of the bathroom. It was nice to have breakfast every morning and many tv channels when needed.

Overall the property met all our needs. It was spacious, comfortable and clean. But our TV remote did not work and housekeeping woke us up at 9:30 when check out isn’t until 11.

The hotel was very nice and I would recommend to everyone.

Away from crowds on Riverwalk while still close enough to walk or take a bus and get there quickly. Much less expensive than hotels closer to Riverwalk, yet still a nice property in an old building that has been updated. Think I read it was built in the 1800s, and it retains the character of that era.

Older building kept up well. Close to downtown but not in the rush of things

Everything was close to the hotel within walking distance.

Room had a musty smell. Had to air out for few hours.

overall good hotel with one important exception: poor internet

Staff was very nice, clean room and good location.

The faculty gave away my room after I called and said we’d be after midnight getting there’s they said everything would be fine. I get there at 2AM and the lady who “looked up my account” was wrong. There I was, tired l, with 5 children that needed to gar in the bed, with no room. Never staying again. Or it’s nor their team was any good helping me.

E Commerce Street San Antonio TX

Hotel highlights

  • Walking distance to Henry B. Gonzalez Convention Center and Alamo
  • Free WiFi in rooms and public areas
  • Business center
  • Laundry facilities

Best Western Plus Sunset Suites-Riverwalk places you in Downtown San Antonio, within a leisurely stroll of popular sights such as Henry B. Gonzalez Convention Center and Alamo. This 64-room hotel welcomes guests with in-room amenities like sofa beds, microwaves, and coffee makers.


Rooms

All of Best Western Plus Sunset Suites-Riverwalk's 64 air-conditioned rooms provide sofa beds, microwaves, and coffee makers. 45-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Pillowtop beds grant a restful night's sleep and bathrooms offer hair dryers. Other amenities include free local calls, ironing boards, and desks. Housekeeping is available on request.


Property features

Guests of Best Western Plus Sunset Suites-Riverwalk enjoy free WiFi in public areas, a business center, and express check-out. Self parking is available for USD 16.18 per night. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include laundry facilities and a gift shop.

Room options

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

2 Double Beds and 1 Double Sofa Bed | Sleeps 6

Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

1 King Bed and 1 Double Sofa Bed | Sleeps 3

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (with Sofabed)

1 King Bed and 1 Double Sofa Bed | Sleeps 3

Suite, Accessible, Bathtub (with Sofabed)

1 Twin Bed and 1 Double Sofa Bed | Sleeps 6

Guest reviews for Best Western Plus Sunset Suites-Riverwalk

Everyone (21) Couples (3) Family (3)
4
Family

It’s location from River Walk is very close and walking distance. The Orel is under renovation and I am sure after completion will look more clean and comfortable to stay.

By on Jan 12, 2021

Review comment responded on Jan 13, 2021

Thank you dear guest for taking the time to give us this review. We are excited to see what the upcoming changes to the hotel will bring us, and thank you for your understanding. Come back and see us again until then take care and be safe.

4
Everyone

By on Nov 24, 2020

Review comment responded on Nov 26, 2020

Thank you, dear guest, for this wonderful rating come back and see us again until then take care and be safe.

2
Everyone

By on Jun 12, 2020

Review comment responded on Jun 14, 2020

We’re extremely sorry that your experience with us was not up to par. We pride ourselves in providing quality customer service. We hope that you will give us another opportunity to maybe change your mind. Thank you have a great day take car and be safe.

5
Family

Good location, clean and spacious room. Friendly staff.

By on Feb 19, 2020

Review comment responded on Feb 20, 2020

Dear Guest, Thank you for your feedback and for your stay with us at Best Western Plus Sunset Suites Riverwalk. We take great pride in servicing our guest with the best possible stay and are happy to see we achieve that with your stay. Come back and see us again.

5
Family with small children

Property was within walking distance to Riverwalk & Mall

By on Jan 9, 2020

Review comment responded on Jan 11, 2020

Dear Guest, Thank you for your wonderful feedback and for your stay with us at Best Western Plus Sunset Suites Riverwalk. We take great pride in servicing our guest with the best possible stay and are happy to see we achieved that with your stay. Come back and see us again.

5
Everyone

By on Jan 8, 2020

Review comment responded on Jan 11, 2020

Dear Guest, Thank you for your wonderful feedback and for your stay with us at Best Western Plus Sunset Suites Riverwalk. We take great pride in servicing our guest with the best possible stay and are happy to see we achieved that with your stay. Come back and see us again.

3
Business Business

I lived on the floor; the room was moldy and beddings made me itchy. Otherwise great location and friendly staff.

By on Aug 15, 2019

Review comment responded on Aug 23, 2019

Dear orbitz writer, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better.

1
Business Business

Hotel was dirty, homeless people sleeping on sidewalk in front of hotel heckling guests in the morning... staff were rude when confronted with dirty problems

By on Jun 21, 2019

Review comment responded on Jun 21, 2019

Thank you for your feedback.

5
Partner Couples

Awesome property! Just beautiful! Walking distant to the Riverwalk and Market! Make sure you walk to Smoke's for dinner, and ask about the secret door!

By on Jun 19, 2019

Review comment responded on Jun 21, 2019

Thank you for taking the time to leave such an amazing review! We are so happy to hear you enjoyed the short stroll down to the Riverwalk and Smoke's. We hope to see you again.

3
Family Family with small children

I like that it had a nice and friendly staff. They were helpful at all times and patient with my children. As a tourist of San Antonio I wanted to be on the Riverwalk so we didn’t have to walk so far since we have two children 5 & 2. With a title of Riverwalk in the name of the hotel I thought it was on the Riverwalk. It is not. It took us 15 minutes to walk there and we didn’t take a stroller so had to carry the two year old. The beds were also uncomfortable. No blow dryer for my hair in the bathroom. Mold in the ceiling tile of the bathroom. It was nice to have breakfast every morning and many tv channels when needed.

By on Jun 5, 2019

Review comment responded on Jun 11, 2019

Thank you for your feedback.

Best Western Plus Sunset Suites-Riverwalk

1103 E Commerce Street, San Antonio, TX 78205
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