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Recent guest reviews

The place is very nice, the staff is friendly, the rooms are comfortable. I do however have 2 things that could have been better. #1 outdoor seating. Due to covid all the indoor lounge areas were off limits so some outdoor seating would have been a big plus. #2 adding non-meat items to breakfast options such as potatoes or oatmeal, all that was available was meat & eggs. Other than that our stay was comfortable.

Very nice room. The hotel night desk person was extremely friendly and helpful. They offer the breakfast very early to accommodate those going to graduation on base. Would definitely recommend this hotel for people going to graduation on lackland AFB.

I liked the convenience of how close it was to the Air Force base. They akso provided helpful information on the Air Force basic training graduation. Very helpful, friendly staff.

Staff is very friendly and helpful!! Room has a bad smell

Great location and the breakfast was hot and delicious.

No restaurant or outdoor pool,....,.........................................................

Didn't spend any time at BW to evaluate any other amenities!

Very helpful with Lackland base. Bar staff is amazing!

Convenient for getting to Lackland AFB. Motel staff provided information about the graduation ceremony that they had prepared prior to our arrival. The pages of info provided to me were extremely helpful. That staff at the front desk are very helpful.

Wonderfully helpful and very knowledgeable staff. We really enjoyed our stay. We will be staying there again.

Staff was so pleasant. There was ceiling fan in room which is something you don't see hardly at all, really helped with the heat and humidity of San Antonio. Less than a mile to Lackland. Hotel even had reception for BMT graduates and their family's. Rooms were very clean. Walk in shower was amazing. Would stay there again if another family member is stationed at Lackland in future.

Location great, staff goes above and beyond but bathroom showers need to be redone. Shower pretty moldy. Bought cleaner before use

For the little time we spent in the room it was comfortable and very clean.

Great hotel to stay at if you are there for airman's graduation. Stayed there to see our son graduate. Easy to get to base and variety of restaurants, less than 10 min. away. San Antonio 20 min away. Pool/ hot tub area clean. Small exercise room. Computer room avail. Staff helpful. Housekeeping courteous. Would stay there agin. Definitely recommend.

We stayed 7 nights. The entire stay was a very pleasurable experience. Every staff member, from the front desk to the Maids were very friendly & helpful. The breakfasts were outstanding, especially for being free. The entire facility was kept very clean. We would definitely stay here again and would not hesitate to recommend this Hotel to friends.

This is the nicest hotel close to Lackland afb. Free breakfast. Enough said.

Crooked Trail San Antonio TX

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Bar/lounge

Located in West San Antonio, Best Western Plus Lackland Hotel & Suites is within a mile (2 km) of sights such as Lackland Air Force Base and Joint Base San Antonio. This 77-room hotel has free breakfast along with conveniences like an indoor pool and free in-room WiFi.


Dining

Free buffet breakfast is included with your stay. At the end of the day, unwind with a drink at the bar/lounge.


Rooms

Best Western Plus Lackland Hotel & Suites's 77 rooms provide microwaves, refrigerators, and coffee makers. Guests can expect to find free WiFi and flat-screen TVs with cable channels. Free local calls, hair dryers, and safes are also standard.


Property features

At Best Western Plus Lackland Hotel & Suites, guests enjoy an indoor pool, a gym, and free WiFi in public areas. Free parking is available if you drive. The 24-hour front desk has staff standing by to help with concierge services, luggage storage, and dry cleaning/laundry. Additional amenities include conference space, a business center, and express check-in.

Room options

Suite, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

1 King Bed and 1 Double Sofa Bed | Sleeps 3

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 2

Suite, Multiple Beds, Non Smoking, Kitchenette (Living Room)

1 King Bed and 1 Queen Bed | Sleeps 4

Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

1 King Bed and 1 Double Sofa Bed | Sleeps 3

Guest reviews for Best Western Plus Lackland Hotel & Suites

Everyone (18) Couples (7) Family (33) Other (2)
4
Partner Couples Family

The place is very nice, the staff is friendly, the rooms are comfortable. I do however have 2 things that could have been better. #1 outdoor seating. Due to covid all the indoor lounge areas were off limits so some outdoor seating would have been a big plus. #2 adding non-meat items to breakfast options such as potatoes or oatmeal, all that was available was meat & eggs. Other than that our stay was comfortable.

By on Mar 16, 2021

Review comment responded on Mar 27, 2021

Dear Guest, Thank you for taking the time to review our property. We are so glad you had a nice stay. We are sorry you missed seeing all the extra "non-meat" items we offer in our breakfast, such as, cereal, oatmeal, fruit, pastries, biscuits and gravy. We also apologize for our seating arrangements, currently we only have a small seating area outside of our pool area that is open to all of our guest to enjoy. We hope you and your family visit again in the future.

5
Family Family

Very nice room. The hotel night desk person was extremely friendly and helpful. They offer the breakfast very early to accommodate those going to graduation on base. Would definitely recommend this hotel for people going to graduation on lackland AFB.

By on Feb 11, 2020

5
Family with small children Family

I liked the convenience of how close it was to the Air Force base. They akso provided helpful information on the Air Force basic training graduation. Very helpful, friendly staff.

By on Nov 4, 2019

3
Family Family

Staff is very friendly and helpful!! Room has a bad smell

By on Oct 14, 2019

5
Everyone

Great location and the breakfast was hot and delicious.

By on Jul 16, 2019

3
Family Family

No restaurant or outdoor pool,....,.........................................................

By on Jun 17, 2019

5
Everyone

By on Apr 22, 2019

4
Friends Family

Didn't spend any time at BW to evaluate any other amenities!

By on Mar 20, 2019

5
Family Family

Very helpful with Lackland base. Bar staff is amazing!

By on Mar 19, 2019

5
Family

Convenient for getting to Lackland AFB. Motel staff provided information about the graduation ceremony that they had prepared prior to our arrival. The pages of info provided to me were extremely helpful. That staff at the front desk are very helpful.

By on Mar 8, 2019

Best Western Plus Lackland Hotel & Suites

3635 Crooked Trail, San Antonio, TX 78227
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